We used to come here very often, but stopped for the below reasons. The Waterloo and Toronto Kenzos pan fry their dumplings, which are much better than the dumplings they offer here. You used to fry them, but stopped because it took too much effort (what your own waitress said). And you prioritize Uber Eats and takeout before attending to in-house customers. It was surprising to wait 15 minutes for service while the lady was answering calls and helping every Uber Eats/Doordash driver that came in. Customers eating in tip, and you don't need to share a portion of the profits, so why prioritize Uber Eats? Also, don't sit by the windows. The staff never cleans the collection of dead flies on the ledge. So you get an audience if you eat there. Now we don't eat here anymore. We just go to the other locations. It's out of the way for us, but much better in terms of service and food quality.
Atmosphere: 1
Food: 2
Service: 2
Elar Tenizo
Excellent customer service
Service: 5
Shehani She
Food was so good
Atmosphere: 5
Food: 5
Service: 5
anZa em
Our 7 and 9 year old loved this place! Great service:) we will be back excellent food.
Atmosphere: 5
Food: 5
Service: 5
Andrew Newbery
Personally welcomed by congenital host who made recommendations for ordering. Host checked in two or three times to inquire how we were managing. The item ordered - whose name I forget - was excellent! Preparation, presentation, freshness, broth flavour and overall quality and quantity were all excellent. So superior to a burger and fries! Restaurant atmosphere a bit basic given the price - $48 for two, including tip. A hidden gem! This will be a regular.
Atmosphere: 4
Food: 5
Service: 5
Alex V
So delicious. Sea food ramen was 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Tonkotsu Ramen, Seafood
Plutus
The server was very personable, I was so hungry that I forgot to take pictures of the food that we ordered.
Atmosphere: 5
Food: 5
Service: 5
Vitoria Rosati
Good food with fast and friendly service. Easy to order and pay via the QR code on the tables.
Atmosphere: 5
Food: 5
Service: 5
Richard
Have come here a few times whenever dropping by Guelph.
- Prices have gone way up, quality gone down. - Fried chicken was mostly battering and tiny piece of chicken inside. No seasoning, not even salt and pepper. Red you see in the picture is chillie flakes I added myself. - Ramen pork bone soup has been diluted, very little taste of umami. - But their Chashu pork is still one of the best I have had.
I'm sorry but this should not pass as a ramen joint. Too watered down broth and in my opinion is because of all the veggies placed in the dish.
Skip the veggies and you might have a winner.
Daniel Thibault
It's really good here! While there are other ramen spots in the city, and if you're reading this to measure them up, may I suggest you just go to Kenzo.
Atmosphere: 4
Food: 4
Service: 4
Kelvin Au
Kenzo has relaxing music but is more classy than romantic. My kid doesn't really like ramen so I just asked for extra noodles for her in a separate bowl. The food took a little while but when I came it was delicious. The waitress even got me an extra chopsticks and napkin. I tried to order on line with a QR code but it was taking too long, I wanted to add extra noodles and I couldn't figure it out. Overall I recommend it.
Atmosphere: 4
Food: 4
Service: 5
Tammy McLean
Delicious food! Very friendly service. Its a must try for sure.
Atmosphere: 5
Food: 5
Service: 5
Brindan Baskaran
Great food! Great value! Great atmosphere! Strongly recommend. Loved the sizzling plate. Great vegetarian and vegan options too.
Love the food and the service.
Atmosphere: 5
Food: 5
Service: 5
We used to come here very often, but stopped for the below reasons.
The Waterloo and Toronto Kenzos pan fry their dumplings, which are much better than the dumplings they offer here. You used to fry them, but stopped because it took too much effort (what your own waitress said).
And you prioritize Uber Eats and takeout before attending to in-house customers. It was surprising to wait 15 minutes for service while the lady was answering calls and helping every Uber Eats/Doordash driver that came in. Customers eating in tip, and you don't need to share a portion of the profits, so why prioritize Uber Eats?
Also, don't sit by the windows. The staff never cleans the collection of dead flies on the ledge. So you get an audience if you eat there.
Now we don't eat here anymore. We just go to the other locations. It's out of the way for us, but much better in terms of service and food quality.
Atmosphere: 1
Food: 2
Service: 2
Excellent customer service
Service: 5
Food was so good
Atmosphere: 5
Food: 5
Service: 5
Our 7 and 9 year old loved this place! Great service:) we will be back excellent food.
Atmosphere: 5
Food: 5
Service: 5
Personally welcomed by congenital host who made recommendations for ordering. Host checked in two or three times to inquire how we were managing. The item ordered - whose name I forget - was excellent! Preparation, presentation, freshness, broth flavour and overall quality and quantity were all excellent. So superior to a burger and fries! Restaurant atmosphere a bit basic given the price - $48 for two, including tip. A hidden gem! This will be a regular.
Atmosphere: 4
Food: 5
Service: 5
So delicious. Sea food ramen was 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Tonkotsu Ramen, Seafood
The server was very personable, I was so hungry that I forgot to take pictures of the food that we ordered.
Atmosphere: 5
Food: 5
Service: 5
Good food with fast and friendly service. Easy to order and pay via the QR code on the tables.
Atmosphere: 5
Food: 5
Service: 5
Have come here a few times whenever dropping by Guelph.
- Prices have gone way up, quality gone down.
- Fried chicken was mostly battering and tiny piece of chicken inside. No seasoning, not even salt and pepper. Red you see in the picture is chillie flakes I added myself.
- Ramen pork bone soup has been diluted, very little taste of umami.
- But their Chashu pork is still one of the best I have had.
Atmosphere: 3
Food: 1
Service: 4
Restaurantji Recommends
I'm sorry but this should not pass as a ramen joint. Too watered down broth and in my opinion is because of all the veggies placed in the dish.
Skip the veggies and you might have a winner.
It's really good here! While there are other ramen spots in the city, and if you're reading this to measure them up, may I suggest you just go to Kenzo.
Atmosphere: 4
Food: 4
Service: 4
Kenzo has relaxing music but is more classy than romantic. My kid doesn't really like ramen so I just asked for extra noodles for her in a separate bowl. The food took a little while but when I came it was delicious. The waitress even got me an extra chopsticks and napkin. I tried to order on line with a QR code but it was taking too long, I wanted to add extra noodles and I couldn't figure it out. Overall I recommend it.
Atmosphere: 4
Food: 4
Service: 5
Delicious food! Very friendly service. Its a must try for sure.
Atmosphere: 5
Food: 5
Service: 5
Great food! Great value! Great atmosphere! Strongly recommend. Loved the sizzling plate. Great vegetarian and vegan options too.
Atmosphere: 5
Food: 5
Service: 5
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