I'm editing my review of Planet Bean Coffee. Initially, I never received my online order. I placed my order through their website on Jan 28/26 and selected Priority Express shipping mode which is three days. By February 11 I was really fed up of waiting for this expensive bag of beans so I emailed them on that Wednesday and cancelled my order. They responded right away explaining that they had difficulties with their supply chain. After a bit of back and forth via email, one of the principals of the company offered me a full refund, which I received AND !!! they shipped me two bags of my initial coffee bean order completely free of charge!! And I have to say, the Deep, Dark Guatemalan coffee is quite nice! I will likely buy from these guys again. Thanks Planet Bean Coffee!
Atmosphere: 1
Food: 4
Service: 4
Greg Barens
Great coffee, great staff. If you’ve never BEAN there you should PLANET.
Atmosphere: 5
Food: 5
Service: 5
SC
Nice alternative cafe to Tim's with great customer service.
Atmosphere: 5
Food: 5
Service: 5
J. Castor
The barista here is great. He's always pleasant
Atmosphere: 5
Food: 5
Service: 5
Dan
Why bother with an online store if you don’t want to fulfill your orders? Every online order I’ve placed has taken a week or two to arrive, and that was after having to send them email reminders to ship my order. The first two times they sent me a second invoice (double billing me) and did not send me my coffee until I sent proof I had paid.
I started going to planet bean when they were still roasting coffee out of that little storefront on Macdonnel, but dealing with the horrible service from their online store has destroyed the last of my goodwill towards them.
Edit: they have banned me for posting this review. While their reply addressed why this order was late, they did not explain why EVERY order was late and required me to send an email demanding shipment.
Food: 4
Service: 1
Toby Smith
Best Latte I n Guelph, by far.
Atmosphere: 5
Food: 4
Service: 5
Paul O
Great staff. Somewhat quiet place to do minor laptop work if there's a table free.
Atmosphere: 5
Food: 5
Service: 5
Jassi Singh
Overall Best quality
Atmosphere: 5
Food: 5
Service: 5
Ciaran Yool
Great lattes Great cranberry scones Greatest service!
Atmosphere: 5
Food: 5
Service: 5
selena
Oh my actual god!! Amazing drinks, Milo was SO kind and he made our drinks taste like heaven!! 10/10
Been coming here for ages, great staff, great cozy atmosphere, great coffee. Not much more you can ask 👍
Atmosphere: 5
Service: 5
Sk
Despite seeing a few negative reviews, we decided to give Planet Bean Coffee – Garage a try, and we’re so glad we did! The iced Americano was absolutely epic – you can truly taste the difference in quality from their fairtrade beans. We also tried a vegan cookie, and it was just as impressive: fresh, flavorful, and satisfying. The vibe of the place is warm and welcoming, and the service was top-notch. Sometimes taking a chance really pays off – highly recommend stopping in!
Atmosphere: 5
Food: 5
Service: 5
Noam Bronstein
Planet Bean are great people and they make a superb flat white. Come on Guelph, why drink the swill from Seattle when you can support a local business! 🇨🇦
Atmosphere: 5
Food: 5
Service: 5
Kayla Gerard
I just moved to the area and I was excited to have a cafe in walking distance. I visited today and was a little disappointed. Staff were friendly although it took them a couple of minutes to greet or acknowledge me, atmosphere was exactly what I was expecting. I was really looking forward to a sugar-free iced latte to be told that they don't have any sugar free options. I opted to buy a muffin for my boyfriend and the muffin was very dry and crumbly. I really hope that this location adds some sugar free options to their drink menu, I would love to give this place another try.
Atmosphere: 4
Food: 2
Service: 4
Lana K
If you know and love good matcha. Save your money. The swamp water they serve here is awful. Bad quality matcha and not properly prepared, which they openly discussed in front of customers today they don’t really care about. Saying that making it the proper way vs with the metal whisk makes no difference. Which, I’m sure all would beg to differ. It was clumpy and barely green, no flavour. Wish I saved my money :( Coffee is great, love the lattes. But don’t come here for matcha lol ..
I'm editing my review of Planet Bean Coffee. Initially, I never received my online order. I placed my order through their website on Jan 28/26 and selected Priority Express shipping mode which is three days. By February 11 I was really fed up of waiting for this expensive bag of beans so I emailed them on that Wednesday and cancelled my order. They responded right away explaining that they had difficulties with their supply chain. After a bit of back and forth via email, one of the principals of the company offered me a full refund, which I received AND !!! they shipped me two bags of my initial coffee bean order completely free of charge!! And I have to say, the Deep, Dark Guatemalan coffee is quite nice! I will likely buy from these guys again. Thanks Planet Bean Coffee!
Atmosphere: 1
Food: 4
Service: 4
Great coffee, great staff. If you’ve never BEAN there you should PLANET.
Atmosphere: 5
Food: 5
Service: 5
Nice alternative cafe to Tim's with great customer service.
Atmosphere: 5
Food: 5
Service: 5
The barista here is great. He's always pleasant
Atmosphere: 5
Food: 5
Service: 5
Why bother with an online store if you don’t want to fulfill your orders? Every online order I’ve placed has taken a week or two to arrive, and that was after having to send them email reminders to ship my order. The first two times they sent me a second invoice (double billing me) and did not send me my coffee until I sent proof I had paid.
I started going to planet bean when they were still roasting coffee out of that little storefront on Macdonnel, but dealing with the horrible service from their online store has destroyed the last of my goodwill towards them.
Edit: they have banned me for posting this review. While their reply addressed why this order was late, they did not explain why EVERY order was late and required me to send an email demanding shipment.
Food: 4
Service: 1
Best Latte I n Guelph, by far.
Atmosphere: 5
Food: 4
Service: 5
Great staff. Somewhat quiet place to do minor laptop work if there's a table free.
Atmosphere: 5
Food: 5
Service: 5
Overall Best quality
Atmosphere: 5
Food: 5
Service: 5
Great lattes
Great cranberry scones
Greatest service!
Atmosphere: 5
Food: 5
Service: 5
Oh my actual god!! Amazing drinks, Milo was SO kind and he made our drinks taste like heaven!! 10/10
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Been coming here for ages, great staff, great cozy atmosphere, great coffee. Not much more you can ask 👍
Atmosphere: 5
Service: 5
Despite seeing a few negative reviews, we decided to give Planet Bean Coffee – Garage a try, and we’re so glad we did! The iced Americano was absolutely epic – you can truly taste the difference in quality from their fairtrade beans. We also tried a vegan cookie, and it was just as impressive: fresh, flavorful, and satisfying. The vibe of the place is warm and welcoming, and the service was top-notch. Sometimes taking a chance really pays off – highly recommend stopping in!
Atmosphere: 5
Food: 5
Service: 5
Planet Bean are great people and they make a superb flat white. Come on Guelph, why drink the swill from Seattle when you can support a local business! 🇨🇦
Atmosphere: 5
Food: 5
Service: 5
I just moved to the area and I was excited to have a cafe in walking distance. I visited today and was a little disappointed. Staff were friendly although it took them a couple of minutes to greet or acknowledge me, atmosphere was exactly what I was expecting. I was really looking forward to a sugar-free iced latte to be told that they don't have any sugar free options. I opted to buy a muffin for my boyfriend and the muffin was very dry and crumbly.
I really hope that this location adds some sugar free options to their drink menu, I would love to give this place another try.
Atmosphere: 4
Food: 2
Service: 4
If you know and love good matcha. Save your money. The swamp water they serve here is awful. Bad quality matcha and not properly prepared, which they openly discussed in front of customers today they don’t really care about. Saying that making it the proper way vs with the metal whisk makes no difference. Which, I’m sure all would beg to differ. It was clumpy and barely green, no flavour. Wish I saved my money :(
Coffee is great, love the lattes. But don’t come here for matcha lol ..
Atmosphere: 4
Service: 3
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