Worst customer service you’ll ever receive. The individual working would not take an order for an offer that was shown in the application, made us place an online order, returned to the back, ignored the order for approximately 10 minutes when it came in on the register beeping relentlessly. We had to shout back to her to attend to customers at all. Honestly, the rudest customer service I’ve ever received. Do not recommend. Would not return. Incredibly unwelcoming environment. Should have taken the hint when we walked in and there was not a single soul in sight. Save your time, go somewhere else.
Kevin VanDerZwet Stafford
Can never go wrong with a meatball sub!
Will Fines
My favorite location in Guelph, freshest and cleanest!
Shan P Shaju
Worst customer service. Just horrible. Teach staff to treat every customer equally. I can't even compare it with any other subway that I have been too....👎
ramandeep kaur
Cashier named Simran did excellent job. She followed all instructions very well.
Dylan Matthews
I had a co work come in to order me an assorted flat bread sub with extra cheese bacon green olives, hot peppers and spinach instead of lettuce. It showed up with no meats, just bacon a few bits of spinach and black olives. An absolute fail on this locations part. Unfortunately I am at work and couldn't leave to take it back.
Siddharth Vaid
If i could only give a Zero, Subway standards have been dropped when it comes to customer service and this location makes it a statement. As soon as you walk in the store, you feel unwelcome as no sense of greeting. I placed an online order and walked in the store just to listen SIT DOWN from the lady preparing my sub. I said im fine i like to stand and will see you make the subway. She said it again and again. She was not wearing a hairnet with her hair all out and messy. Which is very unhygienic and disgusting. After i asked for a manager to address the issue. VERY BLUNTLY she is said, i am the manager i do not care what you have to say. Then i just stood and waited for my sub as clearly they do not have customer value.
Do no recommend to anyone to even step in a unprofessional/ unhygienic place like this…
Very disappointed
Atmosphere: 1
Food: 1
Service: 1
Kapil Mohit
Just had couple of sub at this location. They were really good.
Atmosphere: 5
Food: 5
Service: 5
Jasmeet Singh
Rude worst customer service Not made to request
Atmosphere: 3
Food: 1
Service: 1
Kd Gohil
Extremely Disappointing Experience
I’ve been a loyal Subway customer for years, but this location gave me the worst experience I've ever had. I placed a mobile order today and just wanted to let the cashier know that I like my sandwich extra "saugy" (with more sauces). Instead of politely handling my request, the cashier rudely interrupted me, saying, "Please don’t tell us anything, we can read your order, and if you want to change anything, I’ll cancel your order."
Not only was his attitude completely unprofessional, but he also ruined my sub. I specifically requested it to be toasted, yet he gave it to me without toasting. When I mentioned that I was ordering through the mobile app, his facial expressions became rude, and he even claimed that the owner instructed them to talk to customers this way.
This is NOT how you treat paying customers. We bring business to your store, and in return, we expect decent service, not this kind of treatment. I've visited many Subway locations, but this is by far the worst.
To the owner: If you want to grow your business, you need to educate your staff on customer service. They don’t even know how to talk to people with respect. You’ve lost me as a customer, and I’ll never be returning to this store.
Worst customer service you’ll ever receive. The individual working would not take an order for an offer that was shown in the application, made us place an online order, returned to the back, ignored the order for approximately 10 minutes when it came in on the register beeping relentlessly. We had to shout back to her to attend to customers at all. Honestly, the rudest customer service I’ve ever received. Do not recommend. Would not return. Incredibly unwelcoming environment. Should have taken the hint when we walked in and there was not a single soul in sight. Save your time, go somewhere else.
Can never go wrong with a meatball sub!
My favorite location in Guelph, freshest and cleanest!
Worst customer service. Just horrible. Teach staff to treat every customer equally. I can't even compare it with any other subway that I have been too....👎
Cashier named Simran did excellent job. She followed all instructions very well.
I had a co work come in to order me an assorted flat bread sub with extra cheese bacon green olives, hot peppers and spinach instead of lettuce. It showed up with no meats, just bacon a few bits of spinach and black olives. An absolute fail on this locations part. Unfortunately I am at work and couldn't leave to take it back.
If i could only give a Zero, Subway standards have been dropped when it comes to customer service and this location makes it a statement. As soon as you walk in the store, you feel unwelcome as no sense of greeting. I placed an online order and walked in the store just to listen SIT DOWN from the lady preparing my sub. I said im fine i like to stand and will see you make the subway. She said it again and again. She was not wearing a hairnet with her hair all out and messy. Which is very unhygienic and disgusting. After i asked for a manager to address the issue. VERY BLUNTLY she is said, i am the manager i do not care what you have to say. Then i just stood and waited for my sub as clearly they do not have customer value.
Do no recommend to anyone to even step in a unprofessional/ unhygienic place like this…
Very disappointed
Atmosphere: 1
Food: 1
Service: 1
Just had couple of sub at this location. They were really good.
Atmosphere: 5
Food: 5
Service: 5
Rude worst customer service
Not made to request
Atmosphere: 3
Food: 1
Service: 1
Extremely Disappointing Experience
I’ve been a loyal Subway customer for years, but this location gave me the worst experience I've ever had. I placed a mobile order today and just wanted to let the cashier know that I like my sandwich extra "saugy" (with more sauces). Instead of politely handling my request, the cashier rudely interrupted me, saying, "Please don’t tell us anything, we can read your order, and if you want to change anything, I’ll cancel your order."
Not only was his attitude completely unprofessional, but he also ruined my sub. I specifically requested it to be toasted, yet he gave it to me without toasting. When I mentioned that I was ordering through the mobile app, his facial expressions became rude, and he even claimed that the owner instructed them to talk to customers this way.
This is NOT how you treat paying customers. We bring business to your store, and in return, we expect decent service, not this kind of treatment. I've visited many Subway locations, but this is by far the worst.
To the owner: If you want to grow your business, you need to educate your staff on customer service. They don’t even know how to talk to people with respect. You’ve lost me as a customer, and I’ll never be returning to this store.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It was very clean
Atmosphere: 5
Food: 5
Service: 5
Ordered a footlong through delivery and they only made a 6", and it was literally 60% bread... Severely chinsey on the toppings
Atmosphere: 1
Food: 1
Service: 1
I order multigrain bread it's not fresh at all. DO NOT SUGGEST TO GO HERE.
Atmosphere: 1
Food: 1
Service: 1
Bad experience with service
Atmosphere: 1
Food: 1
Service: 1
Not enough toppings for online order. Didn't even follow instructions. Never recommend it to anyone.
Atmosphere: 1
Food: 1
Service: 1
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