The Shakespeare Arms

35 Harvard Rd, Guelph
(519) 767-6003

Recent Reviews

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Piyush Sharma

Didn't get the food even after an hour. They say they are low on staffs yet open for the big rush. The new management seems pretty bad at doing business. Never come here if you want quick bites and beer. Such a waste of time.

Sarmina Lolas

🎖🤙

Matt Verburg

Eunice is amazing and took good care of us, overall it was a great experience. It has a very cozy and welcoming atmosphere.

Tyduns

Manager was extremely unprofessional and yelled at waitress in front of customers, food was alright.

Jes Nicolas

We just went our Swimming Team last Saturday approximately 45 to 50 people walk in without reservations.
Ram the Manager accommodate us without hesitation.
The food was very great all the time, especially the pad thai and steak wrap. The service was extraordinary!
All the staff’s are very helpful. Very fast turn over for everything.
Thank you for accommodating us!

Robyn Pyrczak

Have been a customer on and off for about 30 years. The food, atmosphere, and service were always good.
Have gone twice now since new management took over and sadly will never return.
The first time the service was horrible, the big guy who seats you was giving the waitress heck in front of us, and others which was not appropriate, however the food was great.
We decided to try it again and there was nothing positive about it. I asked specifically asked what was in the Sheppard's Pie as I have allergies and was told broccoli, onions, peppers. I ordered it as it was clear of my food allergies. When it came, it clearly was not what I was told was in it. The broccoli, and such were on the side and the vegetables that were in the Sheppard's pie I could not eat. When my husband went up and told the big guy that I could not eat it and said to him that I had asked what was in it, the guy came over to our table and made me feel like it was my fault, to which I told him I asked specifically for a reason. At that point I just ordered a salad as my husbands food had arrived. He ordered liver and onions and it was so tough he could hardly eat it. I had a glass of wine and the waitress took it without asking if I was done and there was clearly wine still in the glass.
When the bill came I felt like I should not have been charged for the salad as it was not my fault I had to quickly change my meal and a salad was not what I would have chosen.
The waitress asked how everything was when she brought the bill, and we told her of our experience and she said oh they are short staffed. That is not our fault you are short staffed.
The people at the next table sent there food back and when we left the man was complaining to the guy about the food and service.
The big guy was running around trying to do to many things instead of delegating and communicating with the staff. They seemed confused and none of them knew what they were doing.
If you dont smarten up you wont be in business long and its such a shame to see what was such a great place go like that

Sarah Brace

My husband and I were visiting from out of town and decided to give this place a try. We were thrilled to see such a large menu! Having traveled to Thailand many times, I was really curious about their Thai offerings. I have to say, I was pleasantly surprised at how authentic the flavors were! We were genuinely impressed!

Clayton Coulas

Meh. Shaky's used to be a top notch English pub with incredible fish & chips. Under the new ownership, it is just another mid restaurant. Their 8 page menu has a bunch of stuff they are OK at, but nothing they are great at.

Natalie Bieniarz

The mozzarella sticks were crunchier than I expected them to be, but the two other meals I got (garlic bread with cheese, fish and chips) were very good. I will have to remember this place if I want to get takeout for myself.

Atmosphere: 5

Food: 4

Service: 5

COLLEEN Radke

My husband and I went for dinner on a Friday evening (after having dined there last week during a leafs game and having had a great overall experience). We went inside to be seated and we noted how quiet it was compared to to last time (there were maybe 4-5 occupied tables.. we asked to be seated on the patio. There were three other occupied tables at the time (630ish). We were greeted promptly by our waitress and receive our drinks in quick succession. We ordered similarly to our last visit as we both thoroughly enjoyed our meals. When our food arrived, we noticed that the portions were significantly less than previous, but not a big deal. We ordered the pineapple curry sauce for the chicken wings which we had the last time and could not stop talking about it! We were dipping everything we could find in this sauce because it was that good! This time however, there were a total of three wings (out of maybe 10? Whatever a pound is) completely lacking of any sauce at all. Again, not a HUGE deal, just disappointing. I then when to grab the celery off of the plate which was black in the middle with grey veins throughout and had a piece ripped off the side of it!! It wasn’t until I found a large piece of plastic wrap on one of the carrots (on the side veg platter) that I decided to bring these issues to a waitress. We flagged a waitress down (not the one who had been looking after us), she took away the veg with the plastic on it and apologized for all the other issues. When our original waitress returned to the table with our bill, we were surprised to see that there was nothing being compensated. The other waitress had not advised her of anything we spoke of!! She again apologized, and took the bill to see if they could adjust it all. She came back and again apologized, but management was only willing to comp the veg platter and 1/2 off the wings. She seemed genuinely disappointed in how it was handled, but understandably, out of her hands. We let her know that while the table behind us was being billed out, the manager RUDELY interrupted the transaction and decided to have an argument with the waitress about staying late. This was not only in front of paying customers, but loud enough for other patrons to hear and made us ALL feel very uncomfortable (we discussed this with the other table as we were all in disbelief a manager would be so inappropriate). I advised the waitress that we would not be returning and that management was primarily to blame.

robdurgs

Food quality is average
service was not good. Order was wrong and they did nothing or offered nothing

Michelle Martin

I can't believe that any chef would actually serve the food that we received. The beans were rotten. Not slightly off; rotten. The ceiling vents were covered in what appeared to be black mold and the restroom counter top was flooded, the floor was sticky and the toilet paper dispensers (huge restaurant style rolls) were missing so the toilet paper was just sitting on the tank. I used to frequent Shakeys often and now I don't think I will ever again. So disappointed.

Grimy Grippers

My baked beans were rotten smelled so bad even the waiter was shocked. The ceiling right above our head had tons of black mold going all the way across it. The women’s bathroom floor was sticky and poorly maintained. The toilet paper roll holders were broken in ALL 4 stalls and the toilet paper was just sitting on the back of the toilet.

robert fredericks

Nice place to go

Krishna Juluri

Huge variety of food. Good service.

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