I was visiting the beautiful city of Guelph when I decided to stop at this Tim Hortons. Unfortunately, the experience was disappointing. Although there were three young adults working, they seemed completely disorganized, juggling between the drive thru and in store orders without clear coordination. The wait was unreasonably long both to place my order and to receive it. Definitely not the level of service I expected.
Atmosphere: 1
Food: 3
Service: 1
Avery Blaauwendraat
My most recent experience at this Tim Hortons location left me confused and most of all disappointed. I was in the area for RibFest at Riverside Park and found myself in the parking lot of this Tim Hortons just across the road. I was met with a sign written in sharpie saying “Ribfest parking $10”. There was an attendant in a Tim Hortons uniform charging people to use this parking lot. Not only is that a ridiculously steep rate compared to the free parking at Riverside Park but it goes against the strong sense of community in this neighborhood. Very disappointed to see Tim Hortons community led reputation tarnished with a trashy cash grab.
Atmosphere: 1
Food: 3
Service: 1
jaspreet kaur212
On Friday, I was at this location in evening time at around 7pm. They were short staffed, still the staff was managing pretty good but omg the store manager was screaming at the team member. No professionalism at all. And was using very bad language on them. Their manager needs to work on professionalism instead of using abusing language for the staff. And also need to learn humanity and how to respect others. Even if my crispy chicken wrap was very delicious but that scenerio totally changed my mood and was feeling bad for the poor girls.
Atmosphere: 1
Food: 5
Service: 3
Aaron Collins
Every Tim's these days is painfully slow. The person running the till also does orders which makes no sense and takes forever. Very poor system. This location is especially slow. Takes 15 minutes every time just to get 2 bagels. Really pathetic.
Atmosphere: 1
Food: 1
Service: 1
Lol
Always fresh and hardworking people. Lovely and nice. Only, thing i don't appreciate their young workers don't know how to accept orders and sometimes make mistakes
Atmosphere: 5
Food: 5
Service: 4
Brenda Peterson
We tried to order a take 12 they would not make it for us at 11:00 p.m. when we came in the morning we went to the drive-thru they made us go into the store to pick it up which is fine but it took another 15 minutes to get it after that the last time I ordered it to take 12 it was done and made in less than 5 minutes they're more worried about their window times than customer service or satisfaction
Dave Williams
Hit and miss with getting your coffee order RIGHT.... Slowly drive thro
Food: 2
Service: 2
beth shuttleworth
Odd, service was great but I had to check in with someone in the parking lot about where I was parking, and it looked like he was making some people pay
Nexgen Electric
These are so slow it’s unbelievable
Harjot Singh
The girl Harjot always prepare my tea so delicious that I got addicted to it. Less staff so sometimes have to wait. All other crew members are very friendly.
Worst Tim Hortons, here in Guelph.. I am holding my baby to take order, staff are just watching you standing, you need wait for them to finish what are they doing before they gonna serve you..Commonsence if you saw a customer standing, you should serve them, I will never come here..
JP Valeriote
Service is horrible. Food is sketchy at best. Not worth getting stuck in their chaotic parking lot. Best to avoid
I was visiting the beautiful city of Guelph when I decided to stop at this Tim Hortons. Unfortunately, the experience was disappointing. Although there were three young adults working, they seemed completely disorganized, juggling between the drive thru and in store orders without clear coordination. The wait was unreasonably long both to place my order and to receive it. Definitely not the level of service I expected.
Atmosphere: 1
Food: 3
Service: 1
My most recent experience at this Tim Hortons location left me confused and most of all disappointed. I was in the area for RibFest at Riverside Park and found myself in the parking lot of this Tim Hortons just across the road. I was met with a sign written in sharpie saying “Ribfest parking $10”. There was an attendant in a Tim Hortons uniform charging people to use this parking lot. Not only is that a ridiculously steep rate compared to the free parking at Riverside Park but it goes against the strong sense of community in this neighborhood. Very disappointed to see Tim Hortons community led reputation tarnished with a trashy cash grab.
Atmosphere: 1
Food: 3
Service: 1
On Friday, I was at this location in evening time at around 7pm. They were short staffed, still the staff was managing pretty good but omg the store manager was screaming at the team member. No professionalism at all. And was using very bad language on them. Their manager needs to work on professionalism instead of using abusing language for the staff. And also need to learn humanity and how to respect others. Even if my crispy chicken wrap was very delicious but that scenerio totally changed my mood and was feeling bad for the poor girls.
Atmosphere: 1
Food: 5
Service: 3
Every Tim's these days is painfully slow. The person running the till also does orders which makes no sense and takes forever. Very poor system. This location is especially slow. Takes 15 minutes every time just to get 2 bagels. Really pathetic.
Atmosphere: 1
Food: 1
Service: 1
Always fresh and hardworking people. Lovely and nice. Only, thing i don't appreciate their young workers don't know how to accept orders and sometimes make mistakes
Atmosphere: 5
Food: 5
Service: 4
We tried to order a take 12 they would not make it for us at 11:00 p.m. when we came in the morning we went to the drive-thru they made us go into the store to pick it up which is fine but it took another 15 minutes to get it after that the last time I ordered it to take 12 it was done and made in less than 5 minutes they're more worried about their window times than customer service or satisfaction
Hit and miss with getting your coffee order RIGHT.... Slowly drive thro
Food: 2
Service: 2
Odd, service was great but I had to check in with someone in the parking lot about where I was parking, and it looked like he was making some people pay
These are so slow it’s unbelievable
The girl Harjot always prepare my tea so delicious that I got addicted to it. Less staff so sometimes have to wait. All other crew members are very friendly.
Restaurantji Recommends
Service is too poor
Worst Tim Hortons, here in Guelph..
I am holding my baby to take order, staff are just watching you standing, you need wait for them to finish what are they doing before they gonna serve you..Commonsence if you saw a customer standing, you should serve them, I will never come here..
Service is horrible. Food is sketchy at best. Not worth getting stuck in their chaotic parking lot. Best to avoid
Atmosphere: 2
Food: 1
Service: 1
Nice& clean
Parking: Accessible & clean & huge parking area
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Oreo Double Stuf Iced Capp, Wildberry Hibiscus Lemonade Quencher, Chocolate Croissant
Amazing Restaurant
Parking: Lot of parking space.outside
Kid-friendliness: Staffs are amazing to my kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili and Bun, Slow-Cooked Buffalo Ranch Chicken Loaded Wrap, Bagels
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