Went to drive thru on June 28,2025 around 4:30pm. The girl on the window was in hurry and dropped my food on floor the shut the window on my face without telling me anything I mean was expecting either replacement or another order. Then I had to ask her again to give me order I was ready to pay again. It was very rude, unprofessional and disrespectful. People expect better from Tim hortons.
just that bizarre
Service was terrible female worker kept rushing me when I said I wanted to order a drink. She just told me the price and to pull up even tho I said I wasn’t done ordering.
Thomas Ao
Waited for 5 min for service and came with a fly on my donut. Extra taste I guess👍
Harshkumar Patel
Best thing about this tim hortons is that it's always surprise with the different order. Sorry I don't like to get surprised with my order.
LH Immortal
This is the worst Tim Horton's in Guelph. The staff is rude and obnoxious and frequently get our orders wrong.
It's well worth the drive to visit Tim Horton's at Woolwich or Wellington, where the staff are friendly and competent. Please consider those locations over this location.
Kawa Arab
I wish you hiring someone who knows how to take to people because if she in bad mood doesn’t mean she can take to people bad way she call her self the manager but she needs someone who teach her how to respect the Employee
PRATHAM SANKHALA
The staff is really good, helpful and polite.
Akashdeep Kaur sidhu
I did a walk- in today at this location and like other customers i had the bad experience. An employee named Navneet was forcing us to have to wrong drink that we never ordered. She looked like frustrated from the work and kind of putting it over to the customers. The atmosphere wasn’t giving a good vibe.
Travers WYNNE
Today I went to breakfast at Tim Hortons, Woodlawn and Victoria. I got out of the car and noticed a representative shovelling the walkway. I said to her “you must be the owner doing a job that no one wants to do and doing it like you own it”. She laughed and said I’m the manager Kayla. I went into the Tim’s, it was: clean, efficient and the employees were friendly. I spoke with some of the regulars Neil and Dan who said the same. When Kayla came in she checked on the customers. What a nice touch. I told her the owner should know you need a raise. What is the value of good will… priceless. Thanks for the great experience Kayla Lindeman. See you next time.
Atmosphere: 5
Food: 5
Service: 5
Elena Kozlova
Good people and fast , just great customer service! Fresh bagels and yummy muffins! 👍
I'm sorry every since we started to bring in all kinds of ppl from other countries, Tim Hortons has taken a huge drive. All your location washrooms and filthy and not cleaned ever. Tim Horton would be turning in his grave if he saw this BS. I will never buy food again from you, all the bugs I watched crawling all over the food. I'm out.
Atmosphere: 1
Food: 1
Service: 1
Sugndha Dhamija
I encountered unacceptable service from an elderly woman at the drive-thru. Her communication style lacked empathy, and she disregarded basic customer service etiquette. A drive-thru attendant should display appropriate behaviour, but hers included racism and harassment, which warrants concern. She should be banned from working at any customer centric place cause she doesn’t deserve it.
Atmosphere: 1
Food: 2
Service: 1
Brianna Forbes
I would recommend you do not waste your time and money at this Tim Hortons location. Very rude and unwelcoming atmosphere, attitude from employees, and extremely slow service in store. I will support other Tims locations from now on.
Atmosphere: 1
Food: 2
Service: 1
Marla Forbes
Best /cleanest Tim Hortons in Guelph in my opinion. The staff is always friendly and efficient. I could very easily make my morning coffee at home , but I enjoying starting my day visiting this particular Tim’s . I appreciate how hard they all work !
Vegetarian options: Great oat milk and almond milk availability!
Dietary restrictions: Happy that they offer dairy free options due to milk allergy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili
Buddhi Siriwardhane
I'm not lying. Had to leave immediately after seeing flies in the food cabin..!
Went to drive thru on June 28,2025 around 4:30pm. The girl on the window was in hurry and dropped my food on floor the shut the window on my face without telling me anything I mean was expecting either replacement or another order. Then I had to ask her again to give me order I was ready to pay again. It was very rude, unprofessional and disrespectful. People expect better from Tim hortons.
Service was terrible female worker kept rushing me when I said I wanted to order a drink. She just told me the price and to pull up even tho I said I wasn’t done ordering.
Waited for 5 min for service and came with a fly on my donut. Extra taste I guess👍
Best thing about this tim hortons is that it's always surprise with the different order. Sorry I don't like to get surprised with my order.
This is the worst Tim Horton's in Guelph.
The staff is rude and obnoxious and frequently get our orders wrong.
It's well worth the drive to visit Tim Horton's at Woolwich or Wellington, where the staff are friendly and competent. Please consider those locations over this location.
I wish you hiring someone who knows how to take to people because if she in bad mood doesn’t mean she can take to people bad way she call her self the manager but she needs someone who teach her how to respect the
Employee
The staff is really good, helpful and polite.
I did a walk- in today at this location and like other customers i had the bad experience. An employee named Navneet was forcing us to have to wrong drink that we never ordered. She looked like frustrated from the work and kind of putting it over to the customers. The atmosphere wasn’t giving a good vibe.
Today I went to breakfast at Tim Hortons, Woodlawn and Victoria. I got out of the car and noticed a representative shovelling the walkway. I said to her “you must be the owner doing a job that no one wants to do and doing it like you own it”. She laughed and said I’m the manager Kayla. I went into the Tim’s, it was: clean, efficient and the employees were friendly. I spoke with some of the regulars Neil and Dan who said the same. When Kayla came in she checked on the customers. What a nice touch. I told her the owner should know you need a raise. What is the value of good will… priceless. Thanks for the great experience Kayla Lindeman. See you next time.
Atmosphere: 5
Food: 5
Service: 5
Good people and fast , just great customer service! Fresh bagels and yummy muffins! 👍
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffin
Restaurantji Recommends
I'm sorry every since we started to bring in all kinds of ppl from other countries, Tim Hortons has taken a huge drive. All your location washrooms and filthy and not cleaned ever. Tim Horton would be turning in his grave if he saw this BS. I will never buy food again from you, all the bugs I watched crawling all over the food. I'm out.
Atmosphere: 1
Food: 1
Service: 1
I encountered unacceptable service from an elderly woman at the drive-thru. Her communication style lacked empathy, and she disregarded basic customer service etiquette. A drive-thru attendant should display appropriate behaviour, but hers included racism and harassment, which warrants concern. She should be banned from working at any customer centric place cause she doesn’t deserve it.
Atmosphere: 1
Food: 2
Service: 1
I would recommend you do not waste your time and money at this Tim Hortons location. Very rude and unwelcoming atmosphere, attitude from employees, and extremely slow service in store. I will support other Tims locations from now on.
Atmosphere: 1
Food: 2
Service: 1
Best /cleanest Tim Hortons in Guelph in my opinion. The staff is always friendly and efficient. I could very easily make my morning coffee at home , but I enjoying starting my day visiting this particular Tim’s . I appreciate how hard they all work !
Vegetarian options: Great oat milk and almond milk availability!
Dietary restrictions: Happy that they offer dairy free options due to milk allergy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili
I'm not lying. Had to leave immediately after seeing flies in the food cabin..!
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