This location needs work. They should be embarrassed.
Atmosphere: 1
Food: 3
Service: 3
Digvijay Singh Chandel
No.1 Store in Guelph! I visit this place every day — that’s how amazing it is. They always serve with a smile and make food with love. There’s an Indian girl with glasses who does an outstanding job — she prepares exactly what you ask for, perfectly every time. I absolutely love this place. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Liam Brown
Slow and got order wrong
Zaira Villaras
wrong orders every time
Jm tenorio
The staff is not approachable and they gave us the wrong orders it happened to many times!
Tanya Sechi
Hi to all the vuwers this time Hortons is bad they lost me as a costumer tabals are always dirty and you say less saws. They pack that sauce on where it's a very sloppy sandwich and then today in the lineup I asked for medium double double and this time I asked for two donuts after and I gave them $5 for all of it and I know I said coffee so I paid for the donuts and then I had to repay for the coffee. They said I didn't say when I know I said it. I said it very rudely to them when they kept saying they didn't and one of the ladies there never has a smile on her face. She doesn't look happy at all and I like when people serve you looking happy not depressed or mad and a lot more stuff happened cuz I go there pretty much every so I don't remember everything. Just writing what I know. If I remember I'll jotted down again. Thank you for listening and thank you for your time. Have a wonderful day
eric Wetselaar
They sprayed Lysol or some cleaning product on my hash browns I went to go take a bite of them and it left a distinct flavor of cleaning product on my tongue and it won't go away. Thanks, Tim Hortons
Chogtham Biharisingh
Good to visit
Keyur Joshi
Worst management.
Ayyub Shariff
Ordered their steeped tea through the drive-by, the service was good and the tea was good as usual 👍🙂
i am the regular customrer 2 time day, today i went about after 3 pm one guy filming the kids, i really want to know why he is filminng the the under age kids i allways see him there.
Atmosphere: 5
Food: 5
Service: 5
Tracy Lundrigan
U can not beat a Tim's coffee. I have only had 2 bad coffees. My biggest complaint is hair on my effin donuts its so Gros u see it u look forward to eating it then 2 or 3 bites in effin Gros hair. But now I just get a couple of Timbits. But I can not believe the price of everything now it's even more Gros then hair in ur food.
Atmosphere: 5
Food: 3
Service: 5
Lottie Mardle
3 people in the group each ordered 3 things (1 drink each and 2 food things). 1 person got what they actually wanted, but the wrap was torn and all food falling out. 1 had to wait for a refund or 20 minutes for them to prep food. 1 had the complete wrong item and was just stared at when they started it was wrong
Atmosphere: 3
Food: 1
Service: 1
Tara MacDonald
I went in this morning to the Eramosa Rd location (Guelph, ON) and ordered my regular iced capp with chocolate milk. She had it rung in as cream, so I inquired if it would be made with chocolate milk (as that's how I ordered it), and she kinda snapped back that it would be since she was making it. I paid cash and should have received 30 cents back (according to the till and basic math). She took my money, and closed the cash drawer - no change. She made my drink, handed it to me and I told her to enjoy the tip she gave herself. She definitely hasn't been there long, as this is my regular Timmies and I only go there at this time of day. Perhaps some more training in customer service and providing customers their change?
Atmosphere: 3
Food: 3
Service: 2
S. G
Ordered a pumpkin spice latte. At the bottom of the drink there were CHUNKS. A lot of them. I threw up. I ordered a similar drink from another (different) location years ago and I should have learned my lesson then. Not only has the franchise been getting worse but it seems like the employees don’t care either. I’ve worked in food service and I know it’s a hard job. I don’t want to go back to complain because the job IS so hard. But that another person made me this drink and gave it to me to consume is vile. Tim Horton’s won’t miss me as a customer— but from one human to another— have a care!! You’re going to make people sick!
This location needs work.
They should be embarrassed.
Atmosphere: 1
Food: 3
Service: 3
No.1 Store in Guelph!
I visit this place every day — that’s how amazing it is. They always serve with a smile and make food with love. There’s an Indian girl with glasses who does an outstanding job — she prepares exactly what you ask for, perfectly every time. I absolutely love this place. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Slow and got order wrong
wrong orders every time
The staff is not approachable and they gave us the wrong orders it happened to many times!
Hi to all the vuwers this time Hortons is bad they lost me as a costumer tabals are always dirty and you say less saws. They pack that sauce on where it's a very sloppy sandwich and then today in the lineup I asked for medium double double and this time I asked for two donuts after and I gave them $5 for all of it and I know I said coffee so I paid for the donuts and then I had to repay for the coffee. They said I didn't say when I know I said it. I said it very rudely to them when they kept saying they didn't and one of the ladies there never has a smile on her face. She doesn't look happy at all and I like when people serve you looking happy not depressed or mad and a lot more stuff happened cuz I go there pretty much every so I don't remember everything. Just writing what I know. If I remember I'll jotted down again. Thank you for listening and thank you for your time. Have a wonderful day
They sprayed Lysol or some cleaning product on my hash browns I went to go take a bite of them and it left a distinct flavor of cleaning product on my tongue and it won't go away. Thanks, Tim Hortons
Good to visit
Worst management.
Ordered their steeped tea through the drive-by, the service was good and the tea was good as usual 👍🙂
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
i am the regular customrer 2 time day, today i went about after 3 pm one guy filming the kids, i really want to know why he is filminng the the under age kids i allways see him there.
Atmosphere: 5
Food: 5
Service: 5
U can not beat a Tim's coffee. I have only had 2 bad coffees. My biggest complaint is hair on my effin donuts its so Gros u see it u look forward to eating it then 2 or 3 bites in effin Gros hair. But now I just get a couple of Timbits. But I can not believe the price of everything now it's even more Gros then hair in ur food.
Atmosphere: 5
Food: 3
Service: 5
3 people in the group each ordered 3 things (1 drink each and 2 food things). 1 person got what they actually wanted, but the wrap was torn and all food falling out. 1 had to wait for a refund or 20 minutes for them to prep food. 1 had the complete wrong item and was just stared at when they started it was wrong
Atmosphere: 3
Food: 1
Service: 1
I went in this morning to the Eramosa Rd location (Guelph, ON) and ordered my regular iced capp with chocolate milk. She had it rung in as cream, so I inquired if it would be made with chocolate milk (as that's how I ordered it), and she kinda snapped back that it would be since she was making it. I paid cash and should have received 30 cents back (according to the till and basic math). She took my money, and closed the cash drawer - no change. She made my drink, handed it to me and I told her to enjoy the tip she gave herself. She definitely hasn't been there long, as this is my regular Timmies and I only go there at this time of day.
Perhaps some more training in customer service and providing customers their change?
Atmosphere: 3
Food: 3
Service: 2
Ordered a pumpkin spice latte. At the bottom of the drink there were CHUNKS. A lot of them. I threw up. I ordered a similar drink from another (different) location years ago and I should have learned my lesson then. Not only has the franchise been getting worse but it seems like the employees don’t care either. I’ve worked in food service and I know it’s a hard job. I don’t want to go back to complain because the job IS so hard. But that another person made me this drink and gave it to me to consume is vile. Tim Horton’s won’t miss me as a customer— but from one human to another— have a care!! You’re going to make people sick!
Atmosphere: 1
Food: 1
Service: 1
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