Ordered this through the app and picked up through drive-through. The worker didn’t even smile and just handed me my food. That’s fine, I wasn’t expecting much anyway. Opened it as I was leaving because the burnt smell was prominent. I turned back because I didn’t order this burnt biscuit.
Went inside to line up. It took them 2 -3mins to acknowledge me eventhough I was standing in front of the POS machine. She said I was supposed to stand where the line sign is. I said “there were two people here and they left”. She’s like “they went to make a drink”. I said “I’m not going to argue with you about this”.
Then I showed her the sandwich and asked if this is normal. And she said “yes it is”
NO, IT ISN’T!!!!
She called someone else and again , I said “is this normal? Because if this is normal, I want my money back”. He’s like “yea. You ordered double toasted, right?” I said “no, I didn’t”
And he had the kitchen remade and gave me a smile. The remade food was much better. At least , someone at the front, was trained correctly or had a better customer service.
I am once again reminded of why I don’t go to Tims very often.
Atmosphere: 3
Food: 3
Service: 2
Jennifer Mahadeo
I love the service and the kindness of all the staff!
Atmosphere: 5
Food: 5
Service: 5
Komal Nadakuditi
Pooja served with care and her way of talking is so good. I ordered large hot coffee the taste is so nice. Very food to visit this tim
Atmosphere: 5
Food: 5
Service: 5
Deewanshu Vaid
Good service
Atmosphere: 5
Food: 5
Service: 5
Jashan Arora
Good experience
Atmosphere: 5
Food: 5
Service: 5
Purvi Shah
Daniel was above and beyond for his customer service. Excellent! At Claire and Gordon Tim location
Atmosphere: 5
Food: 5
Service: 5
Meo Jack
Early morning today Aug 31, 2025 6:40 am -The one who assisted us was one of the Tim Horton's employees who was rude to the customer and seemed to not want to assist even though the teenager I was with felt that too be polite and also smile if you want customer back
Tim Hortons south Guelph
Atmosphere: 1
Food: 1
Service: 1
Kimsiv Sreng
I went to 158 Clair Rd E yesterday for half dozen of donuts, the cashier ( girl) doesn’t know how to count money. I gave $7.80 in coins, she asked me for another $1.40 more then I asked her to give me back my money, she gave me back $7.10. Just wondering if she only knows to scanned the card ?
Service: 1
GE DE
Outside of gta poor food quality and employees how they make it
I waited 30 min for a single coffee today Rude employees, the worst time horton
I don't recommend going there
robert fredericks
Your regular Tims . Great staff
Atmosphere: 3
Food: 3
Service: 3
Frances McNabb
Consistently great service with a smile! Fresh food and cozy atmosphere if eating in.
Atmosphere: 5
Food: 5
Service: 5
Sultan Merchant
We come to Tim Hortons for a Good Experience in mind Get in the store greeted by Yes What Can I Get You Lady serving tall slim and Glasses couldn’t catch her name Our Nephew was here from England we sat opposite the ordering counter and watched her it was 7.30 am a fresh start She treated every customer the same way I live close by but will drive a little further next time
Clean store
Quick service, good coffee
Atmosphere: 3
Food: 3
Service: 3
Ordered this through the app and picked up through drive-through. The worker didn’t even smile and just handed me my food. That’s fine, I wasn’t expecting much anyway. Opened it as I was leaving because the burnt smell was prominent. I turned back because I didn’t order this burnt biscuit.
Went inside to line up. It took them 2 -3mins to acknowledge me eventhough I was standing in front of the POS machine. She said I was supposed to stand where the line sign is. I said “there were two people here and they left”. She’s like “they went to make a drink”. I said “I’m not going to argue with you about this”.
Then I showed her the sandwich and asked if this is normal. And she said “yes it is”
NO, IT ISN’T!!!!
She called someone else and again , I said “is this normal? Because if this is normal, I want my money back”.
He’s like “yea. You ordered double toasted, right?”
I said “no, I didn’t”
And he had the kitchen remade and gave me a smile. The remade food was much better. At least , someone at the front, was trained correctly or had a better customer service.
I am once again reminded of why I don’t go to Tims very often.
Atmosphere: 3
Food: 3
Service: 2
I love the service and the kindness of all the staff!
Atmosphere: 5
Food: 5
Service: 5
Pooja served with care and her way of talking is so good. I ordered large hot coffee the taste is so nice. Very food to visit this tim
Atmosphere: 5
Food: 5
Service: 5
Good service
Atmosphere: 5
Food: 5
Service: 5
Good experience
Atmosphere: 5
Food: 5
Service: 5
Daniel was above and beyond for his customer service. Excellent! At Claire and Gordon Tim location
Atmosphere: 5
Food: 5
Service: 5
Early morning today
Aug 31, 2025 6:40 am -The one who assisted us was one of the Tim Horton's employees who was rude to the customer and seemed to not want to assist even though the teenager I was with felt that too
be polite and also smile if you want customer back
Tim Hortons south Guelph
Atmosphere: 1
Food: 1
Service: 1
I went to 158 Clair Rd E yesterday for half dozen of donuts, the cashier ( girl) doesn’t know how to count money. I gave $7.80 in coins, she asked me for another $1.40 more then I asked her to give me back my money, she gave me back $7.10.
Just wondering if she only knows to scanned the card ?
Service: 1
Outside of gta poor food quality and employees how they make it
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I waited 30 min for a single coffee today
Rude employees, the worst time horton
I don't recommend going there
Your regular Tims . Great staff
Atmosphere: 3
Food: 3
Service: 3
Consistently great service with a smile! Fresh food and cozy atmosphere if eating in.
Atmosphere: 5
Food: 5
Service: 5
We come to Tim Hortons for a Good Experience in mind
Get in the store greeted by
Yes What Can I Get You
Lady serving tall slim and Glasses couldn’t catch her name
Our Nephew was here from England we sat opposite the ordering counter and watched her it was 7.30 am a fresh start
She treated every customer the same way
I live close by but will drive a little further next time
Atmosphere: 1
Service: 1
10/10 recommend, quick service and correct orders
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