Very unprofessional staff ,they are having tuff time understanding English language, I placed a mobile order , after 15 mins when I arrived at the location for pickup , they where unaware of the order and I had to tell them the details about the order and then they started making it again I had to wait for 15 mins, is this the service Tim provides , at last I had to leave without collecting 2 items as i was getting late , Tim needs to take strict actions on this franchise, even the manager was unprofessional, she was unable to answer the questions.
Puneet nagi
I ordered a Vanilla Iced Coffee and specifically requested extra sugar and extra cream. Unfortunately, the drink I received did not match my order—it lacked both the extra sweetness and creaminess I asked for. This was quite disappointing, as I was looking forward to enjoying my usual order.
The server's name was Lynn. While I understand that mistakes can happen during busy hours, this has occurred more than once at this location, and I felt it was important to bring it to your attention.
I hope you will take steps to ensure greater accuracy and consistency in preparing customized orders. I would appreciate a response regarding this matter.
Thank you for your time and attention.
Shabnam Patel
Great service with the best people working here❤️
Teresa Cengija
My husband went to this location this morning. My small steeped tea was not full and barely warm. We did not notice until I dropped him off at work because we had a tray. This is ridiculous and disappointing. What a waste of money. We will not be back to this location.
Atmosphere: 1
Food: 1
Service: 1
Rufta Solomon
Shaine works at the Tim Hortons on Silvercreek and Speedvale, and her behavior has made a negative impact on many customers, particularly those from the Black community. Numerous visits have revealed her consistent use of disrespectful language and a dismissive attitude toward people of African descent. This pattern of racism not only creates an uncomfortable atmosphere but also reflects a broader issue of intolerance that can be detrimental to community cohesion.
Experiencing such disrespect can be disheartening, especially in a public space where everyone deserves to feel welcome and valued. Many patrons appreciate Tim Hortons for its sense of community and inclusivity, making Shaine's behavior all the more troubling. It’s essential for businesses to foster an environment free from discrimination and hostility.
After repeated encounters with Shaine, it’s understandable that you’ve chosen to stop visiting that location. Supporting establishments that prioritize respect and inclusivity is crucial for promoting a positive community. Addressing such behavior through feedback to management or choosing alternative locations can help encourage change. Ultimately, every individual deserves to be treated with dignity, regardless of their background. It’s vital to advocate for a more respectful and accepting environment for everyone. From today I have to stop visit that Timhorton.
James L
Great attitude for the people they get and under staffed go there all the time
Atmosphere: 4
Food: 3
Service: 5
Haben Teklay
Please don't buy coffee from this place it's like water
Jeff and kathy Wendling
To busy talking to each other and took longer than usual and screwed up the order
Amanpreet singh
Nice place
Atmosphere: 4
Food: 4
Service: 4
Matt Wright
I've been going to this tims instead of the one on silvercreek even though it has no drive through. There is usually a line, but that line MOVES FAST. Orders are always correct and even at the crack of dawn the staff here is pleasant and always eager to please. This store and the one on woodlawn that is in the Esso is also miles ahead of the standalone stores in the area.
Slow service. Order was wrong. When you ask for No egg. Don't put egg on it.
Atmosphere: 1
Food: 1
Service: 1
Fadi AlSalman
excellent
Atmosphere: 5
Food: 5
Service: 5
Jenn Wigmore
Amy is the greatest worker! She is kind and caring to all the customers. She also let me hold the line down so i could pay for about 100 peoples order.
Atmosphere: 3
Food: 3
Service: 5
David Husbands
Parking: Located in a gas station so parking is iffy
Very unprofessional staff ,they are having tuff time understanding English language, I placed a mobile order , after 15 mins when I arrived at the location for pickup , they where unaware of the order and I had to tell them the details about the order and then they started making it again I had to wait for 15 mins, is this the service Tim provides , at last I had to leave without collecting 2 items as i was getting late , Tim needs to take strict actions on this franchise, even the manager was unprofessional, she was unable to answer the questions.
I ordered a Vanilla Iced Coffee and specifically requested extra sugar and extra cream. Unfortunately, the drink I received did not match my order—it lacked both the extra sweetness and creaminess I asked for. This was quite disappointing, as I was looking forward to enjoying my usual order.
The server's name was Lynn. While I understand that mistakes can happen during busy hours, this has occurred more than once at this location, and I felt it was important to bring it to your attention.
I hope you will take steps to ensure greater accuracy and consistency in preparing customized orders. I would appreciate a response regarding this matter.
Thank you for your time and attention.
Great service with the best people working here❤️
My husband went to this location this morning. My small steeped tea was not full and barely warm. We did not notice until I dropped him off at work because we had a tray. This is ridiculous and disappointing. What a waste of money. We will not be back to this location.
Atmosphere: 1
Food: 1
Service: 1
Shaine works at the Tim Hortons on Silvercreek and Speedvale, and her behavior has made a negative impact on many customers, particularly those from the Black community. Numerous visits have revealed her consistent use of disrespectful language and a dismissive attitude toward people of African descent. This pattern of racism not only creates an uncomfortable atmosphere but also reflects a broader issue of intolerance that can be detrimental to community cohesion.
Experiencing such disrespect can be disheartening, especially in a public space where everyone deserves to feel welcome and valued. Many patrons appreciate Tim Hortons for its sense of community and inclusivity, making Shaine's behavior all the more troubling. It’s essential for businesses to foster an environment free from discrimination and hostility.
After repeated encounters with Shaine, it’s understandable that you’ve chosen to stop visiting that location. Supporting establishments that prioritize respect and inclusivity is crucial for promoting a positive community. Addressing such behavior through feedback to management or choosing alternative locations can help encourage change. Ultimately, every individual deserves to be treated with dignity, regardless of their background. It’s vital to advocate for a more respectful and accepting environment for everyone. From today I have to stop visit that Timhorton.
Great attitude for the people they get and under staffed go there all the time
Atmosphere: 4
Food: 3
Service: 5
Please don't buy coffee from this place it's like water
To busy talking to each other and took longer than usual and screwed up the order
Nice place
Atmosphere: 4
Food: 4
Service: 4
I've been going to this tims instead of the one on silvercreek even though it has no drive through. There is usually a line, but that line MOVES FAST. Orders are always correct and even at the crack of dawn the staff here is pleasant and always eager to please. This store and the one on woodlawn that is in the Esso is also miles ahead of the standalone stores in the area.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good service
Slow service. Order was wrong. When you ask for No egg. Don't put egg on it.
Atmosphere: 1
Food: 1
Service: 1
excellent
Atmosphere: 5
Food: 5
Service: 5
Amy is the greatest worker! She is kind and caring to all the customers. She also let me hold the line down so i could pay for about 100 peoples order.
Atmosphere: 3
Food: 3
Service: 5
Parking: Located in a gas station so parking is iffy
Wheelchair accessibility: Easily accessible
Atmosphere: 3
Food: 4
Service: 5
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