My granddaughter works for the Timmies at 29 Wellington in Guelph Ontario. She really likes her job and her supervisor. My granddaughter has a good sense of what she prefers and her attitude in going to work each day tells me that she is totally satisfied in her job which is what every grandma wants you to do hear. My favorite is the latte and a chocolate dipped donut. I usually go through the drive through but the employee at the window is friendly and helpful. I have never got a wrong order and am grateful to the staff for making it a pleasant experience. I did write another review today but for some reason only the excellent rating was recorded. Keep up the good work- all of you.
Atmosphere: 5
Food: 5
Service: 5
Nik Panagos
Solid food, good service and well kept inside
Atmosphere: 5
Food: 5
Service: 5
manesh jerome
Amazing staffs and quality service
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Donuts, Bagels, Hash Brown
Ebin Paul
Order a medium black with suger, buffalo slow cooked chicken wrap and caramel cappuccino. The wrap is made with crispy chicken and not wrapped properly. Cappuccino is without caramel shot even after they mentioned and charged for the same . The guy in the dive thru window doesn’t smile even for a name sake . They done even care about the customers . This is not the first time .
Atmosphere: 1
Food: 1
Service: 1
Maria Vera Fernandez
There’s a hair in my Chicken Cilantro Lime wrap I just ordered few hrs ago. Gross! 🤮
Food: 1
Akbar Akrami
Not a good experience I had today, trouble service, waiting for 20 mins for my coffee then facing very rude person when I was getting my coffee :(
LegoHelp
This tim Hortons is great 5 ⭐️💯🔥🔥🔥🔥
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Chicken Wrap
Phil Germain
Warm, Friendly Service with Great Coffee
I stop by Tim Hortons almost every morning, and it never disappoints. The coffee is consistently fresh, smooth, and just what I need to kickstart my day. Their breakfast sandwiches are simple but delicious, especially the classic bacon and egg on a biscuit. The staff at my local Tim’s is always friendly, even during the morning rush. I appreciate how they get my order right every time. It’s more than just coffee—it’s a comforting start to the day. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Jesse Gorgi
Great place. Excellent staff and very cleanly
Atmosphere: 5
Food: 5
Service: 5
A Z
The food and services at this busy downtown location is always great.
Inside is very clean and service is great. Drive through is smooth and fast.
Rajagopal Vattakkeril
Nobody to attend the customer, waited 15 minutes to order, we left the place without even having our food
gogarry g
I had visited the Tim Hortons outlet at 28 Wellington St E, Guelph, Ontario N1H3R8 on 1st December 2024 at about 1.30pm EST on a Sunday afternoon with my kid in drive-through. We ordered a Hot Chocolate for him and a Cappuccino for myself. The attendant (Mr. Shami) was in extreme hurry to get us out of the way. Anyways after we received our orders, i noticed my Cappuccino cup was half full and tasted diluted to which i again went through Drive Thru to inform Mr. Shami who was extremely rude. Instead of understanding the issue, he became all defensive and said "Its not my fault, our machine makes it that way." I tried to reason with him and then he started giving me a feel as if i was a criminal. "Show me the cup first". I showed it to him, but he looked at it and then said "I cant help you, thats how it has come out of the machine." I pleaded at least give me a different cup and I can leave. But he was shamefully rude and said "No, you are not getting a replacement." This is really shameful Customer Service and Mr. Shami has done damage to the image of Tim Hortons. In my several years being a loyal customer of Tim Hortons, i have never faced this situation ever where i have had to ask for another replacement cup, and that too being made to feel guilty as if it was my fault and that i was trying to swindle an extra cup while I offered to return back the original Cappuccino order. Here there was total disregard for Customer service, empathy and trying to make it right - all of which Mr. Shami horribly failed on. All he did manage to successfully do was batter the image of Tim Hortons and the long trust and relationship with a loyal Customer who spend a few thousands a year on Orders with Tim Hortons. One must learn to keep their frustrations aside when they are servicing Customers. Please take the appropriate actions to let Mr. Shami know he cant take his work for granted. Customers have a long memory , can write reviews and influence several other customers, and not to mention there are several options on the same street itself.
My granddaughter works for the Timmies at 29 Wellington in Guelph Ontario. She really likes her job and her supervisor. My granddaughter has a good sense of what she prefers and her attitude in going to work each day tells me that she is totally satisfied in her job which is what every grandma wants you to do hear. My favorite is the latte and a chocolate dipped donut. I usually go through the drive through but the employee at the window is friendly and helpful. I have never got a wrong order and am grateful to the staff for making it a pleasant experience. I did write another review today but for some reason only the excellent rating was recorded. Keep up the good work- all of you.
Atmosphere: 5
Food: 5
Service: 5
Solid food, good service and well kept inside
Atmosphere: 5
Food: 5
Service: 5
Amazing staffs and quality service
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Donuts, Bagels, Hash Brown
Order a medium black with suger, buffalo slow cooked chicken wrap and caramel cappuccino.
The wrap is made with crispy chicken and not wrapped properly. Cappuccino is without caramel shot even after they mentioned and charged for the same .
The guy in the dive thru window doesn’t smile even for a name sake . They done even care about the customers . This is not the first time .
Atmosphere: 1
Food: 1
Service: 1
There’s a hair in my Chicken Cilantro Lime wrap I just ordered few hrs ago. Gross! 🤮
Food: 1
Not a good experience I had today, trouble service, waiting for 20 mins for my coffee then facing very rude person when I was getting my coffee :(
This tim Hortons is great 5 ⭐️💯🔥🔥🔥🔥
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Chicken Wrap
Warm, Friendly Service with Great Coffee
I stop by Tim Hortons almost every morning, and it never disappoints. The coffee is consistently fresh, smooth, and just what I need to kickstart my day. Their breakfast sandwiches are simple but delicious, especially the classic bacon and egg on a biscuit. The staff at my local Tim’s is always friendly, even during the morning rush. I appreciate how they get my order right every time. It’s more than just coffee—it’s a comforting start to the day. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Great place. Excellent staff and very cleanly
Atmosphere: 5
Food: 5
Service: 5
The food and services at this busy downtown location is always great.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Friendly staff
Atmosphere: 5
Food: 5
Service: 5
Inside is very clean and service is great. Drive through is smooth and fast.
Nobody to attend the customer, waited 15 minutes to order, we left the place without even having our food
I had visited the Tim Hortons outlet at 28 Wellington St E, Guelph, Ontario N1H3R8 on 1st December 2024 at about 1.30pm EST on a Sunday afternoon with my kid in drive-through. We ordered a Hot Chocolate for him and a Cappuccino for myself. The attendant (Mr. Shami) was in extreme hurry to get us out of the way. Anyways after we received our orders, i noticed my Cappuccino cup was half full and tasted diluted to which i again went through Drive Thru to inform Mr. Shami who was extremely rude. Instead of understanding the issue, he became all defensive and said "Its not my fault, our machine makes it that way." I tried to reason with him and then he started giving me a feel as if i was a criminal. "Show me the cup first". I showed it to him, but he looked at it and then said "I cant help you, thats how it has come out of the machine." I pleaded at least give me a different cup and I can leave. But he was shamefully rude and said "No, you are not getting a replacement."
This is really shameful Customer Service and Mr. Shami has done damage to the image of Tim Hortons. In my several years being a loyal customer of Tim Hortons, i have never faced this situation ever where i have had to ask for another replacement cup, and that too being made to feel guilty as if it was my fault and that i was trying to swindle an extra cup while I offered to return back the original Cappuccino order. Here there was total disregard for Customer service, empathy and trying to make it right - all of which Mr. Shami horribly failed on. All he did manage to successfully do was batter the image of Tim Hortons and the long trust and relationship with a loyal Customer who spend a few thousands a year on Orders with Tim Hortons. One must learn to keep their frustrations aside when they are servicing Customers. Please take the appropriate actions to let Mr. Shami know he cant take his work for granted. Customers have a long memory , can write reviews and influence several other customers, and not to mention there are several options on the same street itself.
Atmosphere: 1
Food: 1
Service: 1
Terrible service
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