The quality at Tim Hortons has dropped off a cliff in the last few years. It’s always a gamble as to whether the food will be fresh. They’ll make your order wrong and refuse to fix it. And the staff at this particular location are so rude. I always say “hi” and “thank you” and get NOTHING in return. Just a rude “what do you want” and then the total.
Atmosphere: 1
Food: 1
Service: 1
Kim Del
: "I had a terrible experience at this restaurant. The night shift staff was rude and very unprofessional specially handling customers.Those ladies should have more training on how to manage customer service.I would not recommend this place to anyone specially at night.
Jennifer MacDonald
Nicely renovated store! Very clean and the staff are super friendly.
Atmosphere: 5
Food: 5
Service: 5
Amanda Main
Ordered a maple bacon BELT with extra bacon...... it was raw! Disgusting. Healthy and safety issue
Atmosphere: 1
Food: 1
Service: 2
Sauhard Jaggi
Worst service, very slow service, very slow.
Atmosphere: 1
Food: 1
Service: 1
manish rana
The night staff is really rude and unprofessional they don’t know how to behave with the customers. At the night around 12 am I asked for a bagel double toasted and they just burn it I have picture of the bagel and I am attaching it and instead of apologizing she was just laughing and then these girls say people are racist if you are getting pay then do the work accordingly you are not working for free.
KARAM MOHINDER SINGH
Agamdeep provides good customer service unlike other night staff he is the only one who does above and beyond to provide good food and beverages. Thanks
Food: 5
Service: 4
Mariann F
One of worst Tim’s in Guelph. Almost never get my order right. Last time they simply forgot the meat from the sandwich, received only bun and lettuce. I use this location rarely, mostly ordering black coffee, they haven’t messed it up yet.
Atmosphere: 3
Food: 3
Service: 2
VINIT PATEL
The staff, especially the female employees, show no respect to customers. They need proper training on how to communicate politely and treat people with basic courtesy. Very disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
Amber Lizotte
Night shift staff is still incredibly rude and unprofessional. These people shouldn’t have jobs
The person taking the drive through order is great, very pleasant, cheerful and nice
Atmosphere: 5
Food: 5
Service: 5
Karam Dhother
morning shift members are very rude i start my day with timm and i dissapointed
Service: 1
Lonah Seurey
Three of us stood there for 20 minutes waiting for our food! And it wasn't busy. Otherwise, it's a nice-looking atmosphere.
Atmosphere: 4
Food: 4
Service: 1
Phương Bùi
Staff very slow
Atmosphere: 1
Food: 1
Service: 1
harmeet bawa
Cheers for Chris who takes the order at Drive thru(Victoria location). He is always so happy and sounds excited to take your order. It just brightens my day. Appreciate him!
The quality at Tim Hortons has dropped off a cliff in the last few years. It’s always a gamble as to whether the food will be fresh. They’ll make your order wrong and refuse to fix it. And the staff at this particular location are so rude. I always say “hi” and “thank you” and get NOTHING in return. Just a rude “what do you want” and then the total.
Atmosphere: 1
Food: 1
Service: 1
: "I had a terrible experience at this restaurant. The night shift staff was rude and very unprofessional specially handling customers.Those ladies should have more training on how to manage customer service.I would not recommend this place to anyone specially at night.
Nicely renovated store! Very clean and the staff are super friendly.
Atmosphere: 5
Food: 5
Service: 5
Ordered a maple bacon BELT with extra bacon...... it was raw! Disgusting. Healthy and safety issue
Atmosphere: 1
Food: 1
Service: 2
Worst service, very slow service, very slow.
Atmosphere: 1
Food: 1
Service: 1
The night staff is really rude and unprofessional they don’t know how to behave with the customers. At the night around 12 am I asked for a bagel double toasted and they just burn it I have picture of the bagel and I am attaching it and instead of apologizing she was just laughing and then these girls say people are racist if you are getting pay then do the work accordingly you are not working for free.
Agamdeep provides good customer service unlike other night staff he is the only one who does above and beyond to provide good food and beverages. Thanks
Food: 5
Service: 4
One of worst Tim’s in Guelph. Almost never get my order right. Last time they simply forgot the meat from the sandwich, received only bun and lettuce. I use this location rarely, mostly ordering black coffee, they haven’t messed it up yet.
Atmosphere: 3
Food: 3
Service: 2
The staff, especially the female employees, show no respect to customers. They need proper training on how to communicate politely and treat people with basic courtesy. Very disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
Night shift staff is still incredibly rude and unprofessional. These people shouldn’t have jobs
Restaurantji Recommends
The person taking the drive through order is great, very pleasant, cheerful and nice
Atmosphere: 5
Food: 5
Service: 5
morning shift members are very rude i start my day with timm and i dissapointed
Service: 1
Three of us stood there for 20 minutes waiting for our food! And it wasn't busy. Otherwise, it's a nice-looking atmosphere.
Atmosphere: 4
Food: 4
Service: 1
Staff very slow
Atmosphere: 1
Food: 1
Service: 1
Cheers for Chris who takes the order at Drive thru(Victoria location). He is always so happy and sounds excited to take your order. It just brightens my day. Appreciate him!
Service: 5
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