Tim Hortons
435 Woodlawn Rd W, Guelph
(519) 836-3789
Recent Reviews
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Jyst got a tea in drive-through
Service: 5
Always fast and great service. Also the food and drinks are fresh all the times.
Atmosphere: 5
Food: 5
Service: 5
Really bad expirience with the south indian guy. Really bad attitude and always make faces. Not just one time but every time i order from there. He thinks he owns the store.
Service: 1
Shubham is very sweet and polite
Atmosphere: 5
Food: 5
Service: 5
They don’t put food in bag any more And no napkins and no spoons very bad service
Service: 1
Great food and great people. They have served a wonderful customer service experience.
Atmosphere: 5
Food: 5
Service: 5
Lacations have been hit or miss in the last few years at tim hortons, but the newest bunch just cannot get an order right. Over the past month, the service at this tim hortons has just gotten rediculous. You litterally never know what your going to get. One employee would always say they dont have steeped tea, just because they didnt want to put a new pot on. But after todays order getting messed up AGAIN, i told the guy he single handly lost my buisiness to all tim hortons. You guys need to do better!
Atmosphere: 1
Food: 2
Service: 1
Not what I used to be
Dear Tim Hortons Management,
I am writing to formally express my disappointment with the service and food quality I received at your location on May 30, 2025.
Upon arriving at the store, I waited over 7 minutes for someone to take my order. Despite standing at the counter, no staff member acknowledged me or made any effort to assist. To make matters worse, one of the employees appeared to mock me by dancing in front of me, which was highly inappropriate and made me feel extremely uncomfortable.
When I finally placed my order for a Crispy Chicken Craveable, I left the store expecting a decent meal. However, upon reaching my destination, I found that the food was completely burnt and inedible. Not only was I unable to eat, but my time and money were wasted, leaving me deeply dissatisfied.
This experience has left a very negative impression. I have visited other Tim Hortons locations where the staff are professional and the service is excellent—this particular branch, unfortunately, failed to meet even basic standards.
I hope this matter is taken seriously, and I request appropriate action be taken to ensure other customers do not face a similar experience.
Food: 1
Service: 1
Very good and fast services and Best Staff of Tim Hortons. Love it
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Never anyone in the drive thru, hidden gem beside a full store.
Atmosphere: 4
Food: 4
Service: 5
I visited this Tim Hortons, and I swear, their regular coffee was so tasty! I ordered coffee and Tim Bits, and the service was super fast too. Everything was perfect
Atmosphere: 4
Food: 4
Service: 5
Depends on the day and what staff is working to either get ur order correct - have to repeat ur order 3x or everything gets screwed up!!!
Atmosphere: 3
Food: 3
Service: 3
It took like 12 minutes to take my order because they was no one at the cash, I just wanted a coffee
Atmosphere: 3
Food: 4
Service: 1
They get your order wrong
Atmosphere: 1
Food: 1
Service: 1
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