I went here years ago and were in the area so decided to go again it was good. But now what happened looks old and let go the food is over priced and just ok.i thought is was weird it was empty at 5pm on a Saturday night but now I know why it's sad to see this place now I enjoy it years ago too
Atmosphere: 1
Food: 1
Service: 3
Melissa D
Went to Turtle Jacks with a large group. Called ahead to have tables put together etc. Once we arrived the staff was scrambling to get the seating. When we all sat down, our waitress didn't come to our table for 15 mins. Once we gave our orders we did not see the waitress for the entire meal. Everything was cold, tasted rotten and the nachos were disgusting. Drinks were never refilled and we had to flag down another staff member to get the bill. Very disappointed, we spent over $100 and left hungry and unsatisfied.
Atmosphere: 1
Food: 1
Service: 1
Red Pillson
Starting to feel a bit tired in there, have enjoyed coming here in the past and the latest time the service was great and the food was mediocre at best. Probably won't be a while until we're back
Atmosphere: 3
Food: 3
Service: 5
Spencer Harvey
Laziest restaurant staff in Guelph. Although not uncommon in Guelph unfortunately. It seems like no one works in this city after sunset, as if their hours don't apply to the concept of normal time but instead based on whether it's getting dark outside, like a child being called inside for dinner after playing outside all day.On Sunday to Thursday they close at 8pm, barely past dinner rush. I can accept that, it's not very smart from a business perspective but that's their choice.We Placed an order for pickup on Thursday August 31st 7:05pm , a full hour before the kitchen closes at 8. The person in charge of orders that night must have been in a hurry to leave or forgot to change their clocks at daylight savings because they ended up canceling our order at 7:30. Why work till 8 when you can work till 7 and get paid for leaving early.Who ever owns this location should not be running a restaurant.Not sure who would want to purchase a restaurant franchise location with the single goal in mind of making no money. And sadly this is not the fist time it's happened at this location. This is the 3rd time it's happened in a row, normally I wouldn't bother complaining but they just deserve to go out of business at this point.If I could rate lower than 1 star, I would, because tenichally I can't rate the food or service as I've yet to actually try it. Maybe when im 90 years old and start eating dinner at 5pm, Ill get to eat here.If you're thinking to yourself "not a big deal, I'll just call to ask if their kitchen is still taking orders and order over the Phone and save myself the headache of not knowing if I'm going to actually eat or not."- don't even bother because i thought of thay already they don't answer the phone either, definitely not after dark. God forbid.0 Stars is my official rating.
Atmosphere: 1
Food: 1
Service: 1
Jacob Politis
Ive been here before and the food was fine. However I was there recently and the restaurant was pretty well empty and it said "please wait to be seated" we waited for over 10 minutes as it was practically empty.
Nicole Neil
My experience was absolutely terrible. Our food was cold, dry, Absolutely no flavor. I would not recommend this restaurant. The bathrooms were absolutely disgusting as well as the rest of the restaurant being very dirty. Very, very disappointed.
Atmosphere: 1
Food: 1
Service: 2
Fiore Ferragine
Came here on a Sunday evening completely empty only 3 people in. Food was alrightThe one issue woth this place is it needs a facelift. U can see dead flies on the window ledges. It made me question the hygiene of the kitchen.There was about 5 people who walked in and walked right outProbally won’t be back again.
Atmosphere: 1
Food: 2
Service: 5
Sue Barnes
Was served rancid coleslaw by a disinterested server. Waited 45 mins for our bill after eating, wasn't even offered a refill on drinks the entire 90 mins we were there.
Atmosphere: 3
Food: 1
Service: 1
Gina Patterson
We had lunch on the patio at the Guelph location. The food was mediocre. The 'aus jus' for our French Dip was tasteless brown water. The service was very good. We used the bathroom facilities after our meal. Had we used them before, we would definitely NOT have eaten there. The bathrooms were DISGUSTING. Most of the stalls were out of order and it was grossly dirty. If that's the state of what the public can see, can you imagine what the kitchen looks like!!
Atmosphere: 1
Food: 2
Service: 5
David Physio
Why are the staff here so god awful to the customers here? This is either a shining example of why you should treat your employees better and a poor reflection of this restaurant's management OR it's slim pickings for good help these days ??♂️ Best of luck to them whoever eats here lol. …
Had to update my review from 6 years ago. Close this place down. Service was great, but the food was bland and the lettuce was wilty and brown both in my wrap and the plate garnish under our deep fried pickles ? I won't mention the bathrooms, you have to witness that nightmare for yourself. Only come here to drink beer fast and quickly move on with your day.
Atmosphere: 1
Food: 2
Service: 4
Barry Knarr
Food was cold sent it back 2 times
Atmosphere: 4
Food: 4
Service: 3
Valorie Giles
Food and drinks not fresh and very disappointing for the price. Cleanliness low.
Atmosphere: 1
Food: 1
Service: 1
jr longley
So disappointing. we went last evening at six. We are a party of four. Two in front, us and two in behind. We waited 15 minutes and was never seated. All 3 groups left. No one in the restaurant. Tried calling to log a complaint and phone was never picked up. This used to be a good place. We went to Kelsey's on Woodlawn and had a great time. The place was busy, food so good. Oh well TJ's, you lose.
Atmosphere: 1
Food: 1
Service: 1
Travis Wilkerson
Don’t bother. Site says they close at 8pm which is wild, but I walked over there at 630 from the Hampton inn for dinner and was informed they are doing last call, they close at 7pm.
I went here years ago and were in the area so decided to go again it was good. But now what happened looks old and let go the food is over priced and just ok.i thought is was weird it was empty at 5pm on a Saturday night but now I know why it's sad to see this place now I enjoy it years ago too
Atmosphere: 1
Food: 1
Service: 3
Went to Turtle Jacks with a large group. Called ahead to have tables put together etc. Once we arrived the staff was scrambling to get the seating. When we all sat down, our waitress didn't come to our table for 15 mins. Once we gave our orders we did not see the waitress for the entire meal. Everything was cold, tasted rotten and the nachos were disgusting. Drinks were never refilled and we had to flag down another staff member to get the bill. Very disappointed, we spent over $100 and left hungry and unsatisfied.
Atmosphere: 1
Food: 1
Service: 1
Starting to feel a bit tired in there, have enjoyed coming here in the past and the latest time the service was great and the food was mediocre at best. Probably won't be a while until we're back
Atmosphere: 3
Food: 3
Service: 5
Laziest restaurant staff in Guelph. Although not uncommon in Guelph unfortunately. It seems like no one works in this city after sunset, as if their hours don't apply to the concept of normal time but instead based on whether it's getting dark outside, like a child being called inside for dinner after playing outside all day.On Sunday to Thursday they close at 8pm, barely past dinner rush. I can accept that, it's not very smart from a business perspective but that's their choice.We Placed an order for pickup on Thursday August 31st 7:05pm , a full hour before the kitchen closes at 8. The person in charge of orders that night must have been in a hurry to leave or forgot to change their clocks at daylight savings because they ended up canceling our order at 7:30. Why work till 8 when you can work till 7 and get paid for leaving early.Who ever owns this location should not be running a restaurant.Not sure who would want to purchase a restaurant franchise location with the single goal in mind of making no money. And sadly this is not the fist time it's happened at this location. This is the 3rd time it's happened in a row, normally I wouldn't bother complaining but they just deserve to go out of business at this point.If I could rate lower than 1 star, I would, because tenichally I can't rate the food or service as I've yet to actually try it. Maybe when im 90 years old and start eating dinner at 5pm, Ill get to eat here.If you're thinking to yourself "not a big deal, I'll just call to ask if their kitchen is still taking orders and order over the Phone and save myself the headache of not knowing if I'm going to actually eat or not."- don't even bother because i thought of thay already they don't answer the phone either, definitely not after dark. God forbid.0 Stars is my official rating.
Atmosphere: 1
Food: 1
Service: 1
Ive been here before and the food was fine. However I was there recently and the restaurant was pretty well empty and it said "please wait to be seated" we waited for over 10 minutes as it was practically empty.
My experience was absolutely terrible. Our food was cold, dry, Absolutely no flavor. I would not recommend this restaurant. The bathrooms were absolutely disgusting as well as the rest of the restaurant being very dirty. Very, very disappointed.
Atmosphere: 1
Food: 1
Service: 2
Came here on a Sunday evening completely empty only 3 people in. Food was alrightThe one issue woth this place is it needs a facelift. U can see dead flies on the window ledges. It made me question the hygiene of the kitchen.There was about 5 people who walked in and walked right outProbally won’t be back again.
Atmosphere: 1
Food: 2
Service: 5
Was served rancid coleslaw by a disinterested server. Waited 45 mins for our bill after eating, wasn't even offered a refill on drinks the entire 90 mins we were there.
Atmosphere: 3
Food: 1
Service: 1
We had lunch on the patio at the Guelph location. The food was mediocre. The 'aus jus' for our French Dip was tasteless brown water. The service was very good. We used the bathroom facilities after our meal. Had we used them before, we would definitely NOT have eaten there. The bathrooms were DISGUSTING. Most of the stalls were out of order and it was grossly dirty. If that's the state of what the public can see, can you imagine what the kitchen looks like!!
Atmosphere: 1
Food: 2
Service: 5
Why are the staff here so god awful to the customers here? This is either a shining example of why you should treat your employees better and a poor reflection of this restaurant's management OR it's slim pickings for good help these days ??♂️ Best of luck to them whoever eats here lol. …
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Had to update my review from 6 years ago. Close this place down. Service was great, but the food was bland and the lettuce was wilty and brown both in my wrap and the plate garnish under our deep fried pickles ? I won't mention the bathrooms, you have to witness that nightmare for yourself. Only come here to drink beer fast and quickly move on with your day.
Atmosphere: 1
Food: 2
Service: 4
Food was cold sent it back 2 times
Atmosphere: 4
Food: 4
Service: 3
Food and drinks not fresh and very disappointing for the price. Cleanliness low.
Atmosphere: 1
Food: 1
Service: 1
So disappointing.
we went last evening at six. We are a party of four. Two in front, us and two in behind. We waited 15 minutes and was never seated. All 3 groups left. No one in the restaurant. Tried calling to log a complaint and phone was never picked up. This used to be a good place. We went to Kelsey's on Woodlawn and had a great time. The place was busy, food so good. Oh well TJ's, you lose.
Atmosphere: 1
Food: 1
Service: 1
Don’t bother. Site says they close at 8pm which is wild, but I walked over there at 630 from the Hampton inn for dinner and was informed they are doing last call, they close at 7pm.
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