On September 11th at approximately 8:30 p.m., I visited your Burger King location for the second time after picking up a friend from the airport. Unfortunately, both visits resulted in an extremely disappointing experience.
It appears that if a customer is not in a vehicle and using the drive-thru, they are essentially ignored. On both occasions, I stood at the counter waiting for someone to acknowledge me—whether with eye contact, a greeting, or simply a “I’ll be right with you.” No such acknowledgment was made. This left us feeling invisible and disregarded as customers.
During this visit, I had a senior citizen with me, and we simply wanted to order drinks. Instead, all of the attention was directed to the drive-thru, suggesting that in-store customers are not a priority. The lack of basic service and courtesy was unacceptable.
As a former Burger King manager in my youth, I was always grateful for the training and opportunity the company provided. However, it is disappointing to see how far the standards have fallen. Beyond the poor service, it is disheartening to see that young people in Canada no longer appear to have the same opportunities to work at Burger King, missing out on the valuable life experience that an entry-level job can provide.
To make matters worse, we nearly completed a debit card transaction, only for the staff member to walk away and continue serving drive-thru customers. At that point, I canceled the payment and we left. This experience was frustrating enough that I will likely avoid this location—and possibly Burger King altogether—in the future.
Burger King needs to do better. The level of service I experienced was unacceptable and far below the standards I once knew the company to uphold.
Regards, Sean.
Service: 1
Brooke Harris
Seriously worst service i’ve ever had. Ignored us for 10 minutes while making eye contact, finally came to the window and mid order slammed the window shut in my face multiple times. No customer service skills, and lazy attitude. Wouldn’t recommend this location to anyone.
Atmosphere: 1
Food: 1
Service: 1
James Kim
Rude staff and disrespectful manager.
Atmosphere: 1
Food: 1
Service: 1
Brian Carneiro
I’m extremely happy with my visit an employee her name is Harpreet was very welcoming, friendly and very fast service food was absolutely amazing. I’m very happy with this location my visit.
Atmosphere: 5
Food: 5
Service: 5
Popsicle Paradise
Food is good but not properly cleaned and is digisting with how lmay flys there are
Atmosphere: 1
Food: 4
Service: 3
Paramvir Handa
We appreciated by the good staff and the customer service is awesome. All employees were punjabi's and they dressed up in a elegant way. Must visit
Atmosphere: 5
Food: 5
Service: 5
oneil fisher
I have been in the store place my order 15mins ago and am still waiting for my food .why the employees are making the drive thru order first before people who order in the restaurant . Manager of this location fix the problem. My food finally came and it was the wrong order .Manager of this restaurant hire more people or close down the store still u can provide better service
Varin Kumar
I recently visited this Burger King location on June 30th at 9 PM and was impressed with the exceptional service provided by the staff. My veggie Whopper burgers and combos were prepared accurately, showcasing attention to detail. This location stands out as one of the best Burger King experiences I've had.
Amanda K
Disappointed with our visit to Burger King this evening. They messed up my daughter’s order and gave her fries instead of onion rings. But the most disturbing part was watching a staff member take off his shoes and stand on a table in his socks to adjust the TV above. He then put his shoes back on, walked to the back, came out on his phone, and left again, without cleaning the table he stood on. We were there for about 30 minutes and it was never wiped down. Extremely unhygienic and honestly just gross. Not what I expect from a food establishment.
maria elisa davila garcia
I had a really disappointing experience at this Burger King location. My bacon and egg sandwich had a hair in it — absolutely disgusting. When I brought it to the staff’s attention, the woman working didn’t offer me a refund or even apologize properly. I was so grossed out I didn’t want a replacement sandwich, so I just asked for a juice instead. Not only did she give me attitude and dirty looks, but she also didn’t refund the price difference. Completely unprofessional and unhygienic. I won’t be returning.
This is the worst burger king I've ever been too. The staff were on their phones not taking orders, the floor was so dirty everywhere I walked my shoes stuck to the ground. It was neglected and completely filthy, it made me think If the dining are is this disgusting what goes on behind the counter, I won't be returning. That place needs management or someone to step in and see what's going on.
Emily J
Ordered 2 can done breakfast sandwiches. Waited 15 minutes for it to be made in the parking lot. We got home and the buns were stale and not toasted, and the coffee smelled something terrible and was not drinkable. I do not know what was put in it but I have never had a coffee I couldn’t drink.
Brendan Dee
Food was good but when I brought up these dead bugs everywhere to the staff they didn't seem too concerned. If that's what the customers can see I wonder what the kitchen is like. I won't be going back based on the response I got from staff.
Mohammad Bataineh
Stuff looking to you and ignore you they don’t care not enough stuff they serve drive through and ignore walk in customers the hall is dirty very bad location 0 star NO stars
Marcus Pereira
Every time I come to pick up food I am told to wait 6-7 minutes and wait an upwards of 20. Every single time.
Customer Feedback Regarding Service Experience
On September 11th at approximately 8:30 p.m., I visited your Burger King location for the second time after picking up a friend from the airport. Unfortunately, both visits resulted in an extremely disappointing experience.
It appears that if a customer is not in a vehicle and using the drive-thru, they are essentially ignored. On both occasions, I stood at the counter waiting for someone to acknowledge me—whether with eye contact, a greeting, or simply a “I’ll be right with you.” No such acknowledgment was made. This left us feeling invisible and disregarded as customers.
During this visit, I had a senior citizen with me, and we simply wanted to order drinks. Instead, all of the attention was directed to the drive-thru, suggesting that in-store customers are not a priority. The lack of basic service and courtesy was unacceptable.
As a former Burger King manager in my youth, I was always grateful for the training and opportunity the company provided. However, it is disappointing to see how far the standards have fallen. Beyond the poor service, it is disheartening to see that young people in Canada no longer appear to have the same opportunities to work at Burger King, missing out on the valuable life experience that an entry-level job can provide.
To make matters worse, we nearly completed a debit card transaction, only for the staff member to walk away and continue serving drive-thru customers. At that point, I canceled the payment and we left. This experience was frustrating enough that I will likely avoid this location—and possibly Burger King altogether—in the future.
Burger King needs to do better. The level of service I experienced was unacceptable and far below the standards I once knew the company to uphold.
Regards,
Sean.
Service: 1
Seriously worst service i’ve ever had. Ignored us for 10 minutes while making eye contact, finally came to the window and mid order slammed the window shut in my face multiple times. No customer service skills, and lazy attitude. Wouldn’t recommend this location to anyone.
Atmosphere: 1
Food: 1
Service: 1
Rude staff and disrespectful manager.
Atmosphere: 1
Food: 1
Service: 1
I’m extremely happy with my visit an employee her name is Harpreet was very welcoming, friendly and very fast service food was absolutely amazing. I’m very happy with this location my visit.
Atmosphere: 5
Food: 5
Service: 5
Food is good but not properly cleaned and is digisting with how lmay flys there are
Atmosphere: 1
Food: 4
Service: 3
We appreciated by the good staff and the customer service is awesome. All employees were punjabi's and they dressed up in a elegant way.
Must visit
Atmosphere: 5
Food: 5
Service: 5
I have been in the store place my order 15mins ago and am still waiting for my food .why the employees are making the drive thru order first before people who order in the restaurant . Manager of this location fix the problem. My food finally came and it was the wrong order .Manager of this restaurant hire more people or close down the store still u can provide better service
I recently visited this Burger King location on June 30th at 9 PM and was impressed with the exceptional service provided by the staff. My veggie Whopper burgers and combos were prepared accurately, showcasing attention to detail. This location stands out as one of the best Burger King experiences I've had.
Disappointed with our visit to Burger King this evening. They messed up my daughter’s order and gave her fries instead of onion rings. But the most disturbing part was watching a staff member take off his shoes and stand on a table in his socks to adjust the TV above. He then put his shoes back on, walked to the back, came out on his phone, and left again, without cleaning the table he stood on. We were there for about 30 minutes and it was never wiped down. Extremely unhygienic and honestly just gross. Not what I expect from a food establishment.
I had a really disappointing experience at this Burger King location. My bacon and egg sandwich had a hair in it — absolutely disgusting. When I brought it to the staff’s attention, the woman working didn’t offer me a refund or even apologize properly. I was so grossed out I didn’t want a replacement sandwich, so I just asked for a juice instead. Not only did she give me attitude and dirty looks, but she also didn’t refund the price difference. Completely unprofessional and unhygienic. I won’t be returning.
Restaurantji Recommends
This is the worst burger king I've ever been too. The staff were on their phones not taking orders, the floor was so dirty everywhere I walked my shoes stuck to the ground. It was neglected and completely filthy, it made me think If the dining are is this disgusting what goes on behind the counter, I won't be returning. That place needs management or someone to step in and see what's going on.
Ordered 2 can done breakfast sandwiches. Waited 15 minutes for it to be made in the parking lot. We got home and the buns were stale and not toasted, and the coffee smelled something terrible and was not drinkable. I do not know what was put in it but I have never had a coffee I couldn’t drink.
Food was good but when I brought up these dead bugs everywhere to the staff they didn't seem too concerned. If that's what the customers can see I wonder what the kitchen is like. I won't be going back based on the response I got from staff.
Stuff looking to you and ignore you they don’t care not enough stuff they serve drive through and ignore walk in customers the hall is dirty very bad location 0 star NO stars
Every time I come to pick up food I am told to wait 6-7 minutes and wait an upwards of 20. Every single time.
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