Food was good but inside the building was kept way too cold. Was uncomfortable to sit in dinning area.
Kelly Hackett
Polite employees
deborah mastroianni
Amazing but it needs a cleaning
Brian Bengali
My online order was unexpectedly canceled after waiting for 20 minutes. After inquiring it seems my order was not showing on the restaurants system.
PARDEEP SINGH
Worst experience ever, not coming again. Literally its 1Am in the morning coming straight from work with hunger and i showed my coupon to supervisor taking mine order her name is MANPREET KAUR, she barely knows about coupons and promotions going on in burger king. I paid $13 and got one med. burger with a pop full of only ice and stale fries đ. Zero customer experience these guys have. She was taking my order in a way like she is yelling on me. I shouldâve cooked something at home then wasting my money and time here.
Moneta Komlan
Staff are always so nice
Multani Baba
Poor service Need to hire more staff for night shift
Nawal Saleh
Burger King has really stepped up its game with its menu innovations, like the Whopper, making it easier for everyone to find something they'll enjoy. Plus, the flame-grilled taste of their burgers is a signature flavor that's hard to beat.
David
Food was alright. Staff don't seem well trained on cash though and the place was dirty as heck considering it was mid morning on a weekday...
Atmosphere: 1
Food: 4
Service: 3
James Edward Parkin
So the owner of finally replying to reviews.
Where is my response? Been waiting since December 2023.
DO NOT EAT HERE!!!
1. One cashier working 6:30pm dinner rush. 2. Manager counting tills with back turned towards 15 customers in line. 3. Customers leaving negative reviews while waiting to be served. 4. Five guests waiting for food while sitting at tables. 5. Restaurant is small, few tables to sit at because they have people waiting and they are dirty. 6. Trays piling up at garbages. 7. Kitchen manager running dining room, drive-thru and online orders. 8. No runner to help. 9. Needs more staff, attention to customers, balance all three orders properly.
Your other locations in Burlington are just as bad. SilverCreek in Guelph has hope but has gotten worse in the past year.
It's great that this location serves burgers at 7am, plenty of parking, and the staff is friendly.
Edit: March 19 2025 - I have to lower the rating from 5 stars to 3 stars because they got my order wrong. I ordered a quarter pounder king and I instead got a chicken sandwich. I found out late and it's pointless going back to correct the order since I don't have time.
Atmosphere: 5
Food: 5
Service: 3
Unavailable
Hands down worst BK on earth. Tried it for the 3rd time last night to give it a fair chance. The staff are completely incompetent, orders always wrong and nuggets, burgers and apple pies very obviously old and no time stamp on any of them. BK corporate really should secret shop and check this place out. Itâs a disgrace. Iâm now sick all day today from the food.
Atmosphere: 1
Food: 1
Service: 1
Amy Falcao
Every single time I order from here my order is WRONG. Items are either missing or not what I ordered. Honestly never buying food from this location again.
Sierra
Awful customer service âŠ. The woman on drive thru was incredibly rude. Absolutely no customer service. I had a coupon and she told me I shouldâve given it to her at the speaker âŠ. She never asked me if I was collecting points or anything and Iâve always done it at the window was super rude to both of my friends in the car didnât ask if we need ketchup or anything and closed the windowâŠ( and on top of that made it look like she put the coupon on and then charged me the original price ) I see her photo is already on a Google review from a month ago so she clearly needs to be replaced. You are supposed to have customer service if you canât do that donât be in a customer service job
Food was good but inside the building was kept way too cold. Was uncomfortable to sit in dinning area.
Polite employees
Amazing but it needs a cleaning
My online order was unexpectedly canceled after waiting for 20 minutes. After inquiring it seems my order was not showing on the restaurants system.
Worst experience ever, not coming again. Literally its 1Am in the morning coming straight from work with hunger and i showed my coupon to supervisor taking mine order her name is MANPREET KAUR, she barely knows about coupons and promotions going on in burger king. I paid $13 and got one med. burger with a pop full of only ice and stale fries đ. Zero customer experience these guys have. She was taking my order in a way like she is yelling on me. I shouldâve cooked something at home then wasting my money and time here.
Staff are always so nice
Poor service
Need to hire more staff for night shift
Burger King has really stepped up its game with its menu innovations, like the Whopper, making it easier for everyone to find something they'll enjoy. Plus, the flame-grilled taste of their burgers is a signature flavor that's hard to beat.
Food was alright. Staff don't seem well trained on cash though and the place was dirty as heck considering it was mid morning on a weekday...
Atmosphere: 1
Food: 4
Service: 3
So the owner of finally replying to reviews.
Where is my response? Been waiting since December 2023.
DO NOT EAT HERE!!!
1. One cashier working 6:30pm dinner rush.
2. Manager counting tills with back turned towards 15 customers in line.
3. Customers leaving negative reviews while waiting to be served.
4. Five guests waiting for food while sitting at tables.
5. Restaurant is small, few tables to sit at because they have people waiting and they are dirty.
6. Trays piling up at garbages.
7. Kitchen manager running dining room, drive-thru and online orders.
8. No runner to help.
9. Needs more staff, attention to customers, balance all three orders properly.
Your other locations in Burlington are just as bad. SilverCreek in Guelph has hope but has gotten worse in the past year.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Delivered. Food cold and wet.
Food: 3
Service: 1
Recommended dishes: Whopper
It's great that this location serves burgers at 7am, plenty of parking, and the staff is friendly.
Edit: March 19 2025 - I have to lower the rating from 5 stars to 3 stars because they got my order wrong. I ordered a quarter pounder king and I instead got a chicken sandwich. I found out late and it's pointless going back to correct the order since I don't have time.
Atmosphere: 5
Food: 5
Service: 3
Hands down worst BK on earth. Tried it for the 3rd time last night to give it a fair chance. The staff are completely incompetent, orders always wrong and nuggets, burgers and apple pies very obviously old and no time stamp on any of them. BK corporate really should secret shop and check this place out. Itâs a disgrace. Iâm now sick all day today from the food.
Atmosphere: 1
Food: 1
Service: 1
Every single time I order from here my order is WRONG. Items are either missing or not what I ordered. Honestly never buying food from this location again.
Awful customer service âŠ. The woman on drive thru was incredibly rude. Absolutely no customer service. I had a coupon and she told me I shouldâve given it to her at the speaker âŠ. She never asked me if I was collecting points or anything and Iâve always done it at the window was super rude to both of my friends in the car didnât ask if we need ketchup or anything and closed the windowâŠ( and on top of that made it look like she put the coupon on and then charged me the original price ) I see her photo is already on a Google review from a month ago so she clearly needs to be replaced. You are supposed to have customer service if you canât do that donât be in a customer service job
Atmosphere: 1
Food: 2
Service: 1
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