Staff is very nice but super slow. We ordered ahead on the website 30 minutes before arriving and they didn’t even know it existed as it seems they prioritize Uber eats/Skip.Also while waiting for order you have to deal with individuals who are not of right mind having mental breakdowns. This city is only getting worse. Sad.Will not be visiting this location again as service time was too slow and I felt unsafe.
Atmosphere: 1
Food: 3
Service: 2
A to G Mobile Music
Manager behind the counter attempts to appear professional but is unable to control his temper and fails to respond to questions backed by valid concerns without throwing a fit and making weird faces. He's the only "boy" working there. Very poor management.
Atmosphere: 2
Food: 2
Service: 1
TOTII
GROSS! DO NOT ORDER FROM THIS LOCATION. I ordered 2 chicken burrito on this location. Was super excited to eat however one of the burrito had a huge piece of plastic in it! This is very concerning as it is a food safety issue. Will never order from here again!!!
Atmosphere: 1
Food: 1
Service: 1
pulkit puri
Very tasty food , nicely
Atmosphere: 5
Food: 5
Service: 5
Melissa klad
Best burritos in Hamilton- hands down. Fresh, delicious, more than you can eat- this place nails it- new weekend indulgence.
Food: 5
Joanna Jordan Nwaodua
I love burritos Boyz but this is the most unsatisfying location I have been to. I understand the rush which is why I patiently waited for my food. However, the wait was not worth it. I paid for guac and didn’t get the guac I paid for in my food. The portion size at this location is very pooooor. They were really selfish on the rice and beans, the shrimp was really salty. I can’t believe I paid $16 and got nothing. This is my worst burrito Boyz experience, and am a fan. It sucks.
Atmosphere: 1
Food: 2
Service: 4
Tiffany Anderson
I was very disappointed with my experience today. I ordered my food at 1:15 and DoorDash advised my food would be ready in 10 minutes but it ended up being 40 minutes. While i was waiting the staff were being ripped apart by customers for taking too long and by pushy delivery drivers. Instead of standing up for her employees or confronting the angry customers/ trying to deescalate the situation she decided to criticize one of her employees for not prepping enough shrimp in front of everyone. Then instead of helping prep all the outstanding orders her staff were struggling to fill she says shes leaving before getting a parking ticket.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Shrimp Burrito
Amanda Ruiz
honestly one of the worst quality meals i’ve had in a while. I used to order burrito boys like 3 times a week no joke. But recently the food quality has gone down hill at most locations. This one was the worst one yet. Didn’t get hot sauce or burrito sauce i ordered, the quesadilla was over cooked and dry yet the cheese didn’t melt at all. so just cold cheese. Huge onion chunks, was so bad and unpleasant. I also found a lot of the avocado skin pieces in the guacamole which was awful I used to love the burrito boys quesadilla and burritos but honestly it is definitely not worth the money anymore. Wouldn’t recommend or order again from any location.
Atmosphere: 1
Food: 1
Service: 1
Amir
I am not happy or excited about writing this review. Last night I ordered a Beef Quesadilla with Extreme Fryz from this Burrito Boyz location.I have to say this was the worst quality of food I have ever had at Burrito Boyz. A lot of Burrito Boyz franchise owners take their ownership of the chain with pride but unfortunately it is clear that the owner of this Burrito Boyz holds nothing but contempt and disrespect for the brand.The food I received was absolutely vile. The Quesadilla was filled with very old and dry steak. This means the steak was either:1. Left out for a very long time before my order was given to me.2. The tray of steak had its lid off for quite some time.I can not describe how old and hard the steak meat was. It was unedible as we did not want to take a risk in eating it.The nacho cheese on the Extreme Fryz was ice cold and the fries themselves were very cold. It was clear that this was left out for at least 45 minutes before being picked up. There was absolutely no responsibility taken for this kind of food prep and service.It is clear the owner of this establishment does not only hold disregard of its reputation but is not doing to bare minimum to have his franchise thrive.Now, I understand that we had ordered this food roughly 45 minutes before the store closed, but we as the consumer expect to receive the same quality of food and service if we are paying the same price as everyone else. If we are to expect lower quality services or food it would be appropriate for the restaurant to charge a significantly lower price at the end of the night, otherwise this level of service is unacceptable and diminishes the Burrito Boyz brand.I sincerely hope this restaurant is not one owned by corporate as Joe Vassallo will have to explain how he has let his brand fall so far from grace.I hope Joe Vassallo steps up and speaks with those who are in charge of this store to ensure that this store does the bare minimum to live up to the standard that is expected from corporate.We were out quite a bit of money with this order as Burrito Boyz' prices are not necessarily low. We were not able to eat our food that we purchased and had to throw it out completely.I hope the owners can look at this review with introspection and do better. At this point I can't see a way forward for this store without a complete overhaul of processes.I wish this store good luck in the future and for them to turn things around. As for us, we are out of our money but we have learned a valuable lesson not to eat at Burrito Boyz until they can work on getting hot, warm meals out to paying customers.Good luck to both the owner of this store and Joe Vassallo of Burrito Boyz.
Food: 1
Service: 1
Kazi Samia Ahmed
The fries were ordered via delivery and they were terrible. Soggy, bland and tasteless. Reminiscent of wet cardboard which smells like oil. For 7 dollars you get bird-food portions and the mid spicy doesn't even have salt, let alone spice. Disappointed is an understatement.
This is no burrito - this is at best, mixed rice. There is not even a tablespoonful of meat on this plate. Perhaps 2 tablespoons of beans at best and then a whole lot of rice. I placed the fork there just for comparison. Go to another place; this is outrageous they’ll charge that much for this amount of rice. You’ll be better feed by a subway sandwich.Something must’ve changed because it used to be great.If you guys are cutting costs by cutting quality and nutrition, you’ll go broke fast. Charge what you need to maintain the prices, or people won’t come back. I am seriously not considering returning, this is a waste of money and time.
Brian Google Ad Manager
Is this what shrink-flation looks like? Not too long ago prices were cheaper and you got 2x more chicken as what you see in the picture. The place inside used to also be lively and now its dim and gloomy. Hope things return to the better days!
Atmosphere: 1
Food: 3
Service: 5
Yuhan
Got take out, bag was packed at the front so I thought they already packed utensils and napkins inside but after I got to work during my lunch break I saw that there was no utensils and my work doesn't have utensils lying around so I couldn't eat during my lunch break. What kind of food place would pack food without even a fork at least. Food also looked like it was made in a rush, and I understand it might have been a busy hour but dropping a utensil inside a bag does not take more than 5 seconds
Atmosphere: 1
Food: 1
Service: 1
billyjean
Worst customer service. Last time they messed up my order which happens in a food industry & I get it. However, I had to drive 10 kms back in rainy weather to get my order re-made. The girl with "Glasses" came to talk & I explained her that I went home after long shift from work & was about to have my burrito which got messed up. So, I had to drive back again 10 Kms in rainy weather which costed me another "Hour" of My Life and that day including the waiting time for the corrected order. To which she replied with an "Attitude" that All we can do is re-make your order and can not compensate your time. I was like as a compensation give me a bag of chips & Nachos cheese dip because of all the trouble. If she was tought to Retain Customers being polite which is the crucial role of Front Staff. She resisted and continued arguing that no only thing she can do is make correct order and people get their orders wrong which aint a Biggy & we just simply re-make their order so that's it. I explained her again how i got home started watchin a movie and wanted to enjoy my food and i had to leave everything and drive back for 10 kms for nothing ? She called up a guy named "Aman" who seems to be the owner. He directed her to compensate me which was a mature gesture & customer retention ethics keeping business in mind which was appreciated. However, I visited the Burrito Boyz again and placed order over the phone "Firstly the girl who seems to be new face now muted me then hung up on me, this aint the first time it happened anyways. I called back again she picked and hung up again. I called 3rd time and asked her what is the matter with her ? Aren't they going to take my order ? She took my order & I told her very clearly that all I want to repeat from 'Previous order' is Chicken Burrito that is all. She asked 'Anything Else' ? I told her No Just The Burrito from that order specifying it properly. Upon my arrival they had repeated the entire previous order which had bag of chips and cheese dip and total came to $20+ I told her i just want the burrito and not the combo and told her to take the combo off and give me the burrito only. The girl who hung up on me 2 times said this is not done as i asked to repeat my previous order but she forgot the fact i did make it clear only burrito this time. Anyways it wasn't a big of a deal to just remove the combo but instead they escalated this pitty thing the other 2 girls also involved because they carried the grudge from last time as they had to remake my burrito & were looking for a chance to mess with me. Those 2 girls started yelling at me and stating that you should make it clear while placing order now she has to cancel and all. I was like what is the Big Deal ? Just remove bag of chips which are pre-made anyways and cheese dip can be used again lile FR. She was still mad & kept arguing. At this point they had lost their cool and so did I which ended up in a verbal them calling me names & using loud voice especially as all 4 staff members got together, the guy interrupted but the girl who was the most angry told the guy to shush and stay away as she kept on yelling loudly even the other customer was shocked over that kind of attitude coming from a staff member. I also shouted back and told her to just pass me the freaking order and i'll leave to which she started yelling again mind your language Mr. I was like just give me the order i will leave. She said " Iam not gng to pass your order" and denied charging me and told me to leave. I reached out to the Guy and asked him to charge me and pass me my order which He Did. I asked the same girl again to charge me for a pop, she said she is not gng to take any order from me and asked me to leave and stated that she has the right and power to deny it to which the entire staff agreed and so did that Guy. I had to call up their owner "Aman". By that time staff had told their side of story blaming me. "A
Atmosphere: 1
Food: 1
Service: 1
Starr Norquay
The store on centennial was amazing all around...the staff and the food.The store downtown on king and John wasn't as good. ..the food was good but cold when it was supposed to be hot and the staff weren't as outgoing as the staff on centennial
Staff is very nice but super slow. We ordered ahead on the website 30 minutes before arriving and they didn’t even know it existed as it seems they prioritize Uber eats/Skip.Also while waiting for order you have to deal with individuals who are not of right mind having mental breakdowns. This city is only getting worse. Sad.Will not be visiting this location again as service time was too slow and I felt unsafe.
Atmosphere: 1
Food: 3
Service: 2
Manager behind the counter attempts to appear professional but is unable to control his temper and fails to respond to questions backed by valid concerns without throwing a fit and making weird faces. He's the only "boy" working there. Very poor management.
Atmosphere: 2
Food: 2
Service: 1
GROSS! DO NOT ORDER FROM THIS LOCATION. I ordered 2 chicken burrito on this location. Was super excited to eat however one of the burrito had a huge piece of plastic in it! This is very concerning as it is a food safety issue. Will never order from here again!!!
Atmosphere: 1
Food: 1
Service: 1
Very tasty food , nicely
Atmosphere: 5
Food: 5
Service: 5
Best burritos in Hamilton- hands down. Fresh, delicious, more than you can eat- this place nails it- new weekend indulgence.
Food: 5
I love burritos Boyz but this is the most unsatisfying location I have been to. I understand the rush which is why I patiently waited for my food. However, the wait was not worth it. I paid for guac and didn’t get the guac I paid for in my food. The portion size at this location is very pooooor. They were really selfish on the rice and beans, the shrimp was really salty. I can’t believe I paid $16 and got nothing. This is my worst burrito Boyz experience, and am a fan. It sucks.
Atmosphere: 1
Food: 2
Service: 4
I was very disappointed with my experience today. I ordered my food at 1:15 and DoorDash advised my food would be ready in 10 minutes but it ended up being 40 minutes. While i was waiting the staff were being ripped apart by customers for taking too long and by pushy delivery drivers. Instead of standing up for her employees or confronting the angry customers/ trying to deescalate the situation she decided to criticize one of her employees for not prepping enough shrimp in front of everyone. Then instead of helping prep all the outstanding orders her staff were struggling to fill she says shes leaving before getting a parking ticket.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Shrimp Burrito
honestly one of the worst quality meals i’ve had in a while. I used to order burrito boys like 3 times a week no joke. But recently the food quality has gone down hill at most locations. This one was the worst one yet. Didn’t get hot sauce or burrito sauce i ordered, the quesadilla was over cooked and dry yet the cheese didn’t melt at all. so just cold cheese. Huge onion chunks, was so bad and unpleasant. I also found a lot of the avocado skin pieces in the guacamole which was awful I used to love the burrito boys quesadilla and burritos but honestly it is definitely not worth the money anymore. Wouldn’t recommend or order again from any location.
Atmosphere: 1
Food: 1
Service: 1
I am not happy or excited about writing this review. Last night I ordered a Beef Quesadilla with Extreme Fryz from this Burrito Boyz location.I have to say this was the worst quality of food I have ever had at Burrito Boyz. A lot of Burrito Boyz franchise owners take their ownership of the chain with pride but unfortunately it is clear that the owner of this Burrito Boyz holds nothing but contempt and disrespect for the brand.The food I received was absolutely vile. The Quesadilla was filled with very old and dry steak. This means the steak was either:1. Left out for a very long time before my order was given to me.2. The tray of steak had its lid off for quite some time.I can not describe how old and hard the steak meat was. It was unedible as we did not want to take a risk in eating it.The nacho cheese on the Extreme Fryz was ice cold and the fries themselves were very cold. It was clear that this was left out for at least 45 minutes before being picked up. There was absolutely no responsibility taken for this kind of food prep and service.It is clear the owner of this establishment does not only hold disregard of its reputation but is not doing to bare minimum to have his franchise thrive.Now, I understand that we had ordered this food roughly 45 minutes before the store closed, but we as the consumer expect to receive the same quality of food and service if we are paying the same price as everyone else. If we are to expect lower quality services or food it would be appropriate for the restaurant to charge a significantly lower price at the end of the night, otherwise this level of service is unacceptable and diminishes the Burrito Boyz brand.I sincerely hope this restaurant is not one owned by corporate as Joe Vassallo will have to explain how he has let his brand fall so far from grace.I hope Joe Vassallo steps up and speaks with those who are in charge of this store to ensure that this store does the bare minimum to live up to the standard that is expected from corporate.We were out quite a bit of money with this order as Burrito Boyz' prices are not necessarily low. We were not able to eat our food that we purchased and had to throw it out completely.I hope the owners can look at this review with introspection and do better. At this point I can't see a way forward for this store without a complete overhaul of processes.I wish this store good luck in the future and for them to turn things around. As for us, we are out of our money but we have learned a valuable lesson not to eat at Burrito Boyz until they can work on getting hot, warm meals out to paying customers.Good luck to both the owner of this store and Joe Vassallo of Burrito Boyz.
Food: 1
Service: 1
The fries were ordered via delivery and they were terrible. Soggy, bland and tasteless. Reminiscent of wet cardboard which smells like oil. For 7 dollars you get bird-food portions and the mid spicy doesn't even have salt, let alone spice. Disappointed is an understatement.
Restaurantji Recommends
This is no burrito - this is at best, mixed rice. There is not even a tablespoonful of meat on this plate. Perhaps 2 tablespoons of beans at best and then a whole lot of rice. I placed the fork there just for comparison. Go to another place; this is outrageous they’ll charge that much for this amount of rice. You’ll be better feed by a subway sandwich.Something must’ve changed because it used to be great.If you guys are cutting costs by cutting quality and nutrition, you’ll go broke fast. Charge what you need to maintain the prices, or people won’t come back. I am seriously not considering returning, this is a waste of money and time.
Is this what shrink-flation looks like? Not too long ago prices were cheaper and you got 2x more chicken as what you see in the picture. The place inside used to also be lively and now its dim and gloomy. Hope things return to the better days!
Atmosphere: 1
Food: 3
Service: 5
Got take out, bag was packed at the front so I thought they already packed utensils and napkins inside but after I got to work during my lunch break I saw that there was no utensils and my work doesn't have utensils lying around so I couldn't eat during my lunch break. What kind of food place would pack food without even a fork at least. Food also looked like it was made in a rush, and I understand it might have been a busy hour but dropping a utensil inside a bag does not take more than 5 seconds
Atmosphere: 1
Food: 1
Service: 1
Worst customer service. Last time they messed up my order which happens in a food industry & I get it. However, I had to drive 10 kms back in rainy weather to get my order re-made. The girl with "Glasses" came to talk & I explained her that I went home after long shift from work & was about to have my burrito which got messed up. So, I had to drive back again 10 Kms in rainy weather which costed me another "Hour" of My Life and that day including the waiting time for the corrected order. To which she replied with an "Attitude" that All we can do is re-make your order and can not compensate your time. I was like as a compensation give me a bag of chips & Nachos cheese dip because of all the trouble. If she was tought to Retain Customers being polite which is the crucial role of Front Staff. She resisted and continued arguing that no only thing she can do is make correct order and people get their orders wrong which aint a Biggy & we just simply re-make their order so that's it. I explained her again how i got home started watchin a movie and wanted to enjoy my food and i had to leave everything and drive back for 10 kms for nothing ? She called up a guy named "Aman" who seems to be the owner. He directed her to compensate me which was a mature gesture & customer retention ethics keeping business in mind which was appreciated. However, I visited the Burrito Boyz again and placed order over the phone "Firstly the girl who seems to be new face now muted me then hung up on me, this aint the first time it happened anyways. I called back again she picked and hung up again. I called 3rd time and asked her what is the matter with her ? Aren't they going to take my order ? She took my order & I told her very clearly that all I want to repeat from 'Previous order' is Chicken Burrito that is all. She asked 'Anything Else' ? I told her No Just The Burrito from that order specifying it properly. Upon my arrival they had repeated the entire previous order which had bag of chips and cheese dip and total came to $20+ I told her i just want the burrito and not the combo and told her to take the combo off and give me the burrito only. The girl who hung up on me 2 times said this is not done as i asked to repeat my previous order but she forgot the fact i did make it clear only burrito this time. Anyways it wasn't a big of a deal to just remove the combo but instead they escalated this pitty thing the other 2 girls also involved because they carried the grudge from last time as they had to remake my burrito & were looking for a chance to mess with me. Those 2 girls started yelling at me and stating that you should make it clear while placing order now she has to cancel and all. I was like what is the Big Deal ? Just remove bag of chips which are pre-made anyways and cheese dip can be used again lile FR. She was still mad & kept arguing. At this point they had lost their cool and so did I which ended up in a verbal them calling me names & using loud voice especially as all 4 staff members got together, the guy interrupted but the girl who was the most angry told the guy to shush and stay away as she kept on yelling loudly even the other customer was shocked over that kind of attitude coming from a staff member. I also shouted back and told her to just pass me the freaking order and i'll leave to which she started yelling again mind your language Mr. I was like just give me the order i will leave. She said " Iam not gng to pass your order" and denied charging me and told me to leave. I reached out to the Guy and asked him to charge me and pass me my order which He Did. I asked the same girl again to charge me for a pop, she said she is not gng to take any order from me and asked me to leave and stated that she has the right and power to deny it to which the entire staff agreed and so did that Guy. I had to call up their owner "Aman". By that time staff had told their side of story blaming me. "A
Atmosphere: 1
Food: 1
Service: 1
The store on centennial was amazing all around...the staff and the food.The store downtown on king and John wasn't as good. ..the food was good but cold when it was supposed to be hot and the staff weren't as outgoing as the staff on centennial