Cause & Effect - Bar & Lounge

Horrible customer service. Being scammed by waitress. Waitress stated to us that Belgium moon was apart of the $5 drafts. We got charged $10 for it. She proceeded to say “sorry if I said it was part of the deal, it was not part of the deal, I am sorry” upon further reading the bill we were also charged for truffle fries $12 that we did not order or receive. We also got up charged for $3 for adding ice cream to our funnel cake fries that comes with ice cream as stated on the menu. Waitress ARGUED with me that the menu is wrong and ice cream is not included despite it saying “with velvety ice cream” she refused to give us a proper refund, instead offered a gift card for $15. We were charged for a product we didn't order/recieve, definitely manipulated with the draft beer pricing and also up charged for something that was included with the meal. We did not want a gift card as we are never returning. Due to being on a time restraint, and with the waitress straight up arguing with us over these over charges we opted to just leave.

The service and food were amazing! Our server was running the bar/dinner service by herself and still gave amazing customer service. She came by for several quality checks and refilled our beverages without us having to ask! She was very personable and made us feel like we've known her forever! On top of that, she gave us some really good recommendations for the menu. We will be back!

Service was slow but the food arrived hot and plentiful. Not a fan of matchstick fries with fish and chips. The Caesar salad was tasty but the bolognese was underwhelming even with extra meat. I have to say the kimchi and pork dumplings were quite good. It was a busy Valentines Day evening. I don't think the kitchen was prepared.

Took an hour to receive our appetizers and then another 50 minutes to receive our mains. Was on Valentine's Day, 6:30pm reservation for 2 people. We didn't leave until 8:50pm and had to cancel our 9:00 plans as it was too late to make it. I get some days are busier than others, but the service was horrible. There was no recognition on how long we had to wait. Maybe comp an app or our drinks or maybe apologize for the wait? None of that. We will not return.

We stopped in for lunch time and they have lots of drinks options and food. Friendly server, great spot with vibe for date night or drinks with friends.

They announced the shrimp tacos as authentic, and that's really what I got. The salsa was amazing. Also, the homemade guac is on another level.

Looking forward to visiting again soon.

Fun games to play while waiting for food. Speaking of the food very great. Would recommend the truffle fries and the service was awesome

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Fries, Sweet Potato Fries

First time going to this place. I went because the reviews looked decent. My son and I were the only table there, so the service should have been attentive at the very least. My son got the 3 chicken tacos that didn't come with a side for $19? and I got the nacho baby nachos. The food was ok at best, nothing was terrible but it was soggy, oily frozen food (my son said the tacos were good). The waitress was polite and smiled, but after the food was dropped at our table, we didn't see her again until bill time. It was in desperate need of a deep cleaning. The tables were sticky and there were tiny bugs in the window ledge (alive) and flies all over and just overall dusty. Even the menus could use a makeover (they were just white paper that was laminated). The bill came and with 18% tip totaled $75 (we only had what I mentioned and two waters). Sadly, I will not be returning.

Atmosphere: 2

Food: 2

Service: 2

Despite ordering 4 of the same beer charge you two different kinds, overcharging you if they know you're buzzed or drunk. Can't be bothered to complain but aware. Drink elsewhere on late nights. $45 for 4 beers lmfao.

Atmosphere: 3

Food: 3

Service: 3

Went here for the first time for a friend's birthday, and it was fairly disappointing considering it's high rating. The waiter got 2 of our orders wrong coming out with the wrong burger for one and the other with the wrong fries. The smashburger was very salty, and the chicken in the chimchurri chicken was super dry as well. One of our friends had to wait an additional 30+ mins for his dish. By the time he got his, we were all done our main meals. Not sure if I'd visit here again.

Atmosphere: 2

Food: 1

Service: 2

The food was very good, the atmosphere was so calm and relaxing, the staff is very friendly! I will definitely come back

Atmosphere: 5

Food: 5

Service: 5

This Place Is Not For Me. I Would Love To This Spot Turn Into A Sleek Restolonge For Grown Folk...This Place Is HUGE And It Would Make Sense...

Atmosphere: 2

Food: 4

Service: 4

We had a birthday dinner tonight with another couple and the supper was surprisingly, fabulous. All of us really enjoyed our meals and the service was great. Our server was sweet and even comped our birthday girl with shots and dessert. Much appreciated.

Atmosphere: 5

Food: 5

Service: 5

Amar , Lauren, and meg treated us with absolute respect and made us feel so welcomed. This is definitely my new bar after this experience

Atmosphere: 5

Food: 5

Service: 5

Great service from Cassandra
Very friendly and professional.
Always making sure we were taken care of. Great food Great service.

Atmosphere: 5

Food: 5

Service: 5

Who's really good to drink some nice reasonable and the waitress from Stafford excellent

Parking: Lots of parking

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Salad