Hands down the best roaster in Ontario! My go-to beans for both espresso and filter. Recently had to expedite an order as gifts for friends and family and they were quick to respond, roast and deliver! Amazing service and will always be my #1 choice.
Thank you again to the Detour Coffee team! P.S. huge fan of your site, newsletters and graphics from a fellow designer 🫶🏻
Blake
Had an issue with an wrong order and they worked to find a solution for me
Julie G
First time ordering coffee beans from Detour and it will be the last.
Very deceitful company.
I placed an order Dec 16, I didn't need it for Christmas but for a Birthday gift on Jan 4 so it felt like that would be sufficient time considering they advertised shipping in 7-10 business days.
Weeks go by and it's not until I email their customer service that they tell me if you ordered after December 11, those orders won't ship until the new year. It did not ship until Jan 8.
I spent a lot of time on the website choosing my products and no where did I see this hiatus in production mentioned. It also was not mentioned anywhere on the confirmation email (said 7-10 days).
This change should have broadcasted on their website in order to not mislead customers, especially considering it was the holiday season and many people were looking for gifts.
If you are considering trying Detour, please think twice!
Warren Karges
I order beans online and have them shipped. The beans are amazing. It's a bit pricey, but the beans are amazing, and they have regular sales. Sometimes orders take a while to be processed (I've never waited longer than they warn about, which is up to 2w), but the beans are amazing. They use shippers that don't deliver to PO boxes, which I'd prefer, but the beans are amazing. I've had excellent customer service when I reached out about orders in progress. A++ beans, will order again.
Boop Boop
As other reviewers have mentioned, the service & shipment time have fallen off a lot. For reference, these past few months, it typically now takes two to three weeks to receive my order. In previous years, it was 3 to 5 business days.
That said, I have to now somehow be able to know exactly when I'm going to run out of coffee, weeks in advance, and hope that my next order arrives before I run out.
If I reach out via e-mail (since I can't find a phone number to call), I get snarky replies from customer service, or simply NO REPLY at all when I'm only (KINDLY and rightfully) asking for an update on my order.
I'm so disappointed. I love the product, but if they can't follow through on their promises, and they're being rude to boot, they should be putting in place limited releases to the public. IE, only sell what you can fulfill within the specified time-frame on your website. You are over promising and under delivering on your shipping times, and it's leading to disappointed customers.
Service: 1
Kelly Nelson
As other reviewers have mentioned, the service & shipment time have fallen off a lot. For reference, these past few months, it typically now takes two to three weeks to receive my order. In previous years, it was 3 to 5 business days.
That said, I have to now somehow be able to know exactly when I'm going to run out of coffee, weeks in advance, and hope that my next order arrives before I run out.
If I reach out via e-mail (since I can't find a phone number to call), I get snarky replies from customer service, or simply NO REPLY at all when I'm only (KINDLY and rightfully) asking for an update on my order.
I'm so disappointed. I love the product, but if they can't follow through on their promises, and they're being rude to boot, they should be putting in place limited releases to the public. IE, only sell what you can fulfill within the specified time-frame on your website. You are over promising and under delivering on your shipping times, and it's leading to disappointed customers.
D P
I placed an order **over 15 days ago** during their Labor Day deal, and it still hasn’t shipped. Meanwhile, I keep getting emails about new deals while my order is still unfulfilled. It’s frustrating to have no updates, and promoting more sales while orders are delayed isn’t a good look.
Service: 1
Ryan M
12 business days before my coffee will ship? 3 weeks to get from day of order placed? What the hell, Detour? Get your business together.
Samantha Galati
As other reviewers have noted, coffee beans are decent but service needs a major improvement. Waiting 7 business days for coffee to be delivered to your door is unacceptable. I have ordered beans from many other coffee roasters in the GTA and I am getting those beans within 48 hours of placing my online order.
Susan Kotyk
This coffee punch buggy is out of this world ? delicious ? thick creamy goodness full of flavour. After taste of molasses
Service left much to be desired. Ordered the Guatamela LaBolsa. Considering this was a premium espresso roast, it was subpar for the cost ( lacked any exceptional flavour notes), and was more of a run of the mill espresso. That aside, bigger issue was with service. From when i placed the ordered to when the beans came to my door, it was almost three weeks (and i live in the gta!). Noted this to their customer service and they sent a generic email ( which was that much worst) as i could tell they had not bothered to really care to respond. Detour was good at one point, but now with growth, they are out of touch with their customer and the quality control is no longer there. I would not recommend going here, as there are a number of other competing roasters in the GTA who offer a much more better overall experience.
Peter Marshall
Really disappointed in the service from Detour. They shipped me the wrong coffee and won’t provide a refund. Now I’m stuck with $90 of coffee I didn’t order.
Service: 1
SuperBerger123
Beans showed up and sat frozen on my porch for 2 days because FedEx did not notify me of delivery. When I called Detour the lady on the line said it was fine and that they were only responsible till the package was handed to the carrier.
Service: 1
Jonathan Buccella
They have quickly become my go to bean for home brewing. The team is so friendly and helpful that anyone I chat with who hasn't tried them I can't say enough good things. My only complaint is they are so damn far away from my house that I can't visit their actual roastery.
Food: 5
Service: 5
Parental Guidance
I was thinking of placing an order with Detour, as it has been a while since I have, but I quickly realized that their prices have risen dramatically. Over 60$ for free shipping when it used to be over 30$ (or 35$, I forget now). The smallest bag is less than 3/4 of a pound, yet costs more than 20$. Their 5lbs bags cost over 160$... it is just way too expensive for me nowadays.I am happy to see how successful they have become, but the high prices tell me they are no longer catering to the average person. Instead, the focus seems to have shifted on marketing to those with wealth.I hope the farmers who are growing the beans are receiving a larger chunk of wealth, but from what I know, it is highly unlikely...All the best
Hands down the best roaster in Ontario! My go-to beans for both espresso and filter. Recently had to expedite an order as gifts for friends and family and they were quick to respond, roast and deliver! Amazing service and will always be my #1 choice.
Thank you again to the Detour Coffee team! P.S. huge fan of your site, newsletters and graphics from a fellow designer 🫶🏻
Had an issue with an wrong order and they worked to find a solution for me
First time ordering coffee beans from Detour and it will be the last.
Very deceitful company.
I placed an order Dec 16, I didn't need it for Christmas but for a Birthday gift on Jan 4 so it felt like that would be sufficient time considering they advertised shipping in 7-10 business days.
Weeks go by and it's not until I email their customer service that they tell me if you ordered after December 11, those orders won't ship until the new year. It did not ship until Jan 8.
I spent a lot of time on the website choosing my products and no where did I see this hiatus in production mentioned. It also was not mentioned anywhere on the confirmation email (said 7-10 days).
This change should have broadcasted on their website in order to not mislead customers, especially considering it was the holiday season and many people were looking for gifts.
If you are considering trying Detour, please think twice!
I order beans online and have them shipped. The beans are amazing. It's a bit pricey, but the beans are amazing, and they have regular sales. Sometimes orders take a while to be processed (I've never waited longer than they warn about, which is up to 2w), but the beans are amazing. They use shippers that don't deliver to PO boxes, which I'd prefer, but the beans are amazing. I've had excellent customer service when I reached out about orders in progress. A++ beans, will order again.
As other reviewers have mentioned, the service & shipment time have fallen off a lot. For reference, these past few months, it typically now takes two to three weeks to receive my order. In previous years, it was 3 to 5 business days.
That said, I have to now somehow be able to know exactly when I'm going to run out of coffee, weeks in advance, and hope that my next order arrives before I run out.
If I reach out via e-mail (since I can't find a phone number to call), I get snarky replies from customer service, or simply NO REPLY at all when I'm only (KINDLY and rightfully) asking for an update on my order.
I'm so disappointed. I love the product, but if they can't follow through on their promises, and they're being rude to boot, they should be putting in place limited releases to the public. IE, only sell what you can fulfill within the specified time-frame on your website. You are over promising and under delivering on your shipping times, and it's leading to disappointed customers.
Service: 1
As other reviewers have mentioned, the service & shipment time have fallen off a lot. For reference, these past few months, it typically now takes two to three weeks to receive my order. In previous years, it was 3 to 5 business days.
That said, I have to now somehow be able to know exactly when I'm going to run out of coffee, weeks in advance, and hope that my next order arrives before I run out.
If I reach out via e-mail (since I can't find a phone number to call), I get snarky replies from customer service, or simply NO REPLY at all when I'm only (KINDLY and rightfully) asking for an update on my order.
I'm so disappointed. I love the product, but if they can't follow through on their promises, and they're being rude to boot, they should be putting in place limited releases to the public. IE, only sell what you can fulfill within the specified time-frame on your website. You are over promising and under delivering on your shipping times, and it's leading to disappointed customers.
I placed an order **over 15 days ago** during their Labor Day deal, and it still hasn’t shipped. Meanwhile, I keep getting emails about new deals while my order is still unfulfilled. It’s frustrating to have no updates, and promoting more sales while orders are delayed isn’t a good look.
Service: 1
12 business days before my coffee will ship? 3 weeks to get from day of order placed? What the hell, Detour? Get your business together.
As other reviewers have noted, coffee beans are decent but service needs a major improvement. Waiting 7 business days for coffee to be delivered to your door is unacceptable. I have ordered beans from many other coffee roasters in the GTA and I am getting those beans within 48 hours of placing my online order.
This coffee punch buggy is out of this world ? delicious ? thick creamy goodness full of flavour. After taste of molasses
Restaurantji Recommends
Service left much to be desired. Ordered the Guatamela LaBolsa. Considering this was a premium espresso roast, it was subpar for the cost ( lacked any exceptional flavour notes), and was more of a run of the mill espresso. That aside, bigger issue was with service. From when i placed the ordered to when the beans came to my door, it was almost three weeks (and i live in the gta!). Noted this to their customer service and they sent a generic email ( which was that much worst) as i could tell they had not bothered to really care to respond. Detour was good at one point, but now with growth, they are out of touch with their customer and the quality control is no longer there. I would not recommend going here, as there are a number of other competing roasters in the GTA who offer a much more better overall experience.
Really disappointed in the service from Detour. They shipped me the wrong coffee and won’t provide a refund. Now I’m stuck with $90 of coffee I didn’t order.
Service: 1
Beans showed up and sat frozen on my porch for 2 days because FedEx did not notify me of delivery. When I called Detour the lady on the line said it was fine and that they were only responsible till the package was handed to the carrier.
Service: 1
They have quickly become my go to bean for home brewing. The team is so friendly and helpful that anyone I chat with who hasn't tried them I can't say enough good things. My only complaint is they are so damn far away from my house that I can't visit their actual roastery.
Food: 5
Service: 5
I was thinking of placing an order with Detour, as it has been a while since I have, but I quickly realized that their prices have risen dramatically. Over 60$ for free shipping when it used to be over 30$ (or 35$, I forget now). The smallest bag is less than 3/4 of a pound, yet costs more than 20$. Their 5lbs bags cost over 160$... it is just way too expensive for me nowadays.I am happy to see how successful they have become, but the high prices tell me they are no longer catering to the average person. Instead, the focus seems to have shifted on marketing to those with wealth.I hope the farmers who are growing the beans are receiving a larger chunk of wealth, but from what I know, it is highly unlikely...All the best
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