East Side Mario's

1389 Upper James St, Hamilton
(905) 574-3890

Recent Reviews

melissa browning

Just ate here today. N Kathy our server was absolutely amazing. We shared how's. N jokes.Which I think is great. Food service drinks everything was delicious n quick. Thank you. We'll definitely be back.

Victoria Syrecki

My server Zuzia was amazing!! She checked on us often and made sure we had everything we needed and the food was great! Will come back for her service again!

Laura S

We decided to go to this location for dinner this past weekend. We had to wait about 15 minutes which was nice, since it seemed to get super busy after we arrived.We were seated and ordered our meals-- I wanted to order the soup and salad-- and was told that the price increases for Dinner-- from the lunch menu to 16.99 I believe it was, so the waitress had suggested that I order a pasta that includes the soup and salad-- so I did that.I ordered a soup to start-- Italian wedding-- note, they have changed their soup provider-- this was not as good as it used to be. Then after that I ordered a Cesar salad (which was basically what I came to east sides for-- soup and salad due to my dietary preferences). Just AFTER I ordered my salad, my daughter was unfortunately sick to her stomach and we had to take everything to go. As my husband was bringing my daughter out to the car, I stayed to pack everything up and pay the bill. I requested my salad to go (the salad that I had already ordered).... the waitress said that she spoke with the manager and they were unable to give me the salad to go -- THIS IS WHAT I CAME FOR.... I wouldn't have ordered the pasta meal if I knew I wouldn't have been able to get what I had intended on ordering when I got there. You would assume that this was extenuating circumstances-- it was not our intention to leave, but we were not going to stay with a 4 year old who was just sick to her stomach.Whoever hired that "manager" should look at their decision and competence in their higher management- this was a simple fix and now we will not be returning customers to East Sides- sad because we have always had great experiences here.Side note, the meatballs on the pasta my husband ordered were VERY dry on the top-- like they were sitting under the heat lamp for way too long....One more note, thank you so much to the one waitress (who was not even our waitress for the evening) to take the time to talk to my daughter after she was sick. To ask her if she was ok and to help clean her up. That was super thoughtful and kind-- huge KUDOS to you!Thanks again for the memorable meal East Sides.Edit: the owner of this establishment offered to send me a gift card. That didn't happen. Not that I would ever go back.

Chris Honcoop

By far the best experience at Eastside. Our waitress was exceptional, fast very polite and on the ball with our order giving us enough time to enjoy each dish. Need more staff like her. Once again fantastic waitress. Very bubbly, friendly and polite.Great job Eastside on your staff selection

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Calamari Fritti, Garden Salad, Mozzarella Sticks

Michaela Sharpen

It was amazing and great

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Garlic Bread, Garden Salad, Salad

Jocelyn Russell

Always delicious and reasonably priced! Great service and great food!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Garlic Bread, Garden Salad, Roasted Garlic Fettuccine Alfredo with Chicken

Nancy Kartsomanis

Our server Missy was excellent. The food was good. Except for the salad. I feel something has changed in your salads.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Garlic Bread, Mozzarella Sticks

Brayden Gerrard

From the moment we stepped into the restaurant, Missy's warm smile and attentive service made our dining experience truly exceptional. Her professionalism and genuine care for her customers were evident throughout our meal. Not only did she offer insightful recommendations from the menu, but she also ensured that every aspect of our dining experience exceeded our expectations. Missy's attention to detail and friendly demeanor created a welcoming atmosphere that made us feel like valued guests. Her commitment to providing exceptional service truly elevated our evening, and we will definitely be returning, thanks in large part to her outstanding hospitality. Kudos to Missy for her outstanding service – she is a true asset to your establishment!

Atmosphere: 5

Food: 5

Service: 5

Roxanna Williams

This place was a great experience. The food and atmosphere were lovely but what topped it was the service. Our server was missy and she was majestic. Missy was so kind and accommodating to everything and was also very funny! I would definitely come back here after this lovely experience!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Garlic Bread, Garden Salad, Salad

Mike Krust

The food was excellent. Very short on staff. I recommend you don't go at busy times like the weekend.

Atmosphere: 3

Food: 5

Service: 3

Recommended dishes: Cheese Cappelletti, Ceasar Salad, The Ultimate Canadian Pizza

Gary Davis

Food and service was really good it was busy and the kitchen was keeping up so no delays in orders price was less than expected

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Salad

Sophie MacIsaac

We just left this location and wanted to give a shout out to our server ZOEY. She was so pleasant and her attentiveness was first rate.This is a noisy and very busy location. They must have an excellent team because it seemed to be running very efficiently. Each of us enjoyed the bread, soup and salad along with our entrees. Kudos to East Side Mario’s.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Garlic Bread, Ceasar Salad, Salad

Emily Dawdy

Our server was Cathy, and she always takes care of us And remembers us, even though we aren’t frequent flyers! The food is always amazing and her service is always pleasant!

Atmosphere: 5

Food: 5

Service: 5

Michael Mazur

Good food excellent

Atmosphere: 5

Food: 5

Service: 5

Larry Blumberg

The guy who served us was not nice at all. Forgot the sauce on garden salad when confronted he said "did we forgot? hmmm.. looks like it's quite dry.." then asked for another refill of soup, he put it in a container and said just in case you can't finish it you can take it with you. Hello... We are still eating......

Atmosphere: 4

Food: 5

Service: 1

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