Em Oi Vietnamese Restaurant

Overrated, over priced, and under our expectations for a 20$ pho - we left feeling hungry.

Atmosphere: 2

Food: 3

Service: 3

You are only happy when you pay for a happy meal and get a happy meal with a toy. You will be so unhappy and upset when you pay for a quarter pounder or big mac and still get a happy meal. There are reviewers who said he would give zero star if he could but for me If I can give a minus star I really want to.

This is a restaurant who does not know how much dollar should worth in the amount and the quality of food. I do not know how there could be any positive reviews at all. I am never going back. Terrible food in a tiny dish with such an overpriced dish with total lack of service.

Atmosphere: 1

Food: 1

Service: 1

The food is good but the service and wait is bad. 45mins is a little too long when you are told 20mins at the time of order.

New but a bit pricy

Atmosphere: 5

Food: 4

Service: 3

Really nice atmosphere, but terrible wait times for service. We weren’t receiving the same level of service the other tables were getting either. My food came out separately from my fiancés, and his was even sent and put down at another table and still served to him. His dish also did not look anything like the photo. I had my debit card on the table for a while, which is the universal code for we’re finished and we’d like the bill. Had to wait almost 20 mins to finally flag someone down and ask for it. They then proceeded to bring the large table next to us their bills out, while leaving us sitting waiting again. I went up to the bar and the server that I asked for the bill had a portable machine there and was able to process my payment finally. Please be more vigilant with how long you are keeping guests waiting and how often you are checking in on all tables, not just large groups.

Atmosphere: 5

Food: 3

Service: 1

Best Vietnamese coffee in

Atmosphere: 5

Food: 4

Service: 5

Second time to eat at Em Oi and much like my first experience I was not disappointed. I love the comfortable/cozy ambiance. The service was on point. They did run out of vodka 😅 but that isn't why we had the family dinner aha! All in all good food, good service, we all left with smiles. If you haven't been worth the try for sure!

Food: 4

Service: 5

I would like to give 0 star but not possible. Ordered their rice plate short rib on uber and I am completely disappointed in quality. In the beginning the restaurant gave lots of high quality meat but now I don’t even know what to call this. Do you think these photos are worth 21$? 3 of the pieces are just HUGE BONES barely any meat on it and then the ones with meat are BURNT or majority FAT. The egg is so sad looking and I feel like I completely waste my money here. Never am I ordering from here again. Don’t order from here if you expect quality like they used to do. If the rib rack was mainly bones and you want to serve it you should very least add in other pieces because serving bones and fat is not what anybody is asking for. When you pay 21$ for a rice plate the amount of meat and the quality should be much better than what I received. Do better if you want to keep your customers because this is BS

Food: 1

Second time we ordered from this restaurant. First time was good, today not so much. We ordered chicken pho and rare beef pho soup. The beef was so full of fat that is was basically inedible. The chicken was even worse, all dark meat, fat and so much chicken skin. When you pay close to $20 for a bowl of soup the quality of the meat should be much better.

Atmosphere: 3

Food: 1

Service: 3

Very bad service

Atmosphere: 1

Service: 1

Bought to go twice and each time was frustrating. Sloppy kitchen. The first time I told him no onions, but when I opened it, I still found it filled with onion fat. The next time Oder came to pick up food near the end of the day, when he opened it, there were no spring rolls, no chili, and only a few vegetables. If you run out, let the guests know in advance. When I called the order, the staff didn't say anything. Spending money to eat but being upset, doing business but not respecting customers

Bought to go twice and got angry all the time. The staff was sloppy. The first time I ordered without green onion oil, but when I got home I still found it full of green onion oil. Today I ordered to pick up near the end of the day, when I got home I found there were no spring rolls, no chili, only a few sprigs of vegetables. If it was out, please tell the customer in advance. When I called to order, the staff didn't tell me anything about sold out of springroll or anything. I was angry cause spending money to eat but ungrateful, doing business but not respecting customers.

the first time i ate in restaurant it's almost different when i bought to go. The picture to compare below

Food: 1

Service: 1

Ordered wonton soup in uber taste incredibly fishy can't eat and uber wont refund me I'm so upset. I'm sure the restaurant is great but it's so fishy tasting very off putting for me im sorry for making this review

Food: 1

Service: 1

Min is the best part about this place! Lots of vegan and vegetarian meals

Atmosphere: 4

Food: 4

Service: 5

Food was alright. We came all the way from London and Ottawa as a group and chose this restaurant given its good reviews on Google. However, they forgot one of our friends food completed and her food was not available until everyone else finished theirs. Plus they refused to do separate bills. Very disappointed and will not visit again. Oh and forgot to mention the utensils were dirty and they forgot my tea.

Atmosphere: 2

Food: 4

Service: 1

Terrible customer service received today from lunch for our family of 4. I witnessed how attentive they were with other tables and checked on a regular basis but not ours. We are a table of family that were not making any fuss or asked for anything extra yet, we received absolutely no attention. We ordered two PHOs, one Bun Bo Hue, one curry chicken. Very unprofessional from the servers, they prioritized the table next to ours because they seemed to know them personally. We received everything after that table but we arrived and ordered before them. Not to mention I had to wait almost 10mins to receive my side greens for Bun Bo Hue, the soup was getting cold by the time I got them because I had to get up and went and ask for it after realizing they were not going to bring it. Again, the next table ordered the same yet their side greens were already on their table before the soup came. Then they missed one of our order because the server decided not to write down the orders and went by memory .The missed order came rushed and you could tell the quality suffered due to rushing. It was very disappointing to see that they treat their customers differently.

Atmosphere: 1

Food: 1

Service: 1