Halibut House Fish & Chips Ancaster

Excellent food. Quiet atmosphere. Breaded mushrooms were excellent.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Halibut & Chips, Fresh Cut Fries, Sweet Potato Fries

My husband called in an order over the phone to be picked up. He realized as soon as he hung up he ordered the wrong fish and called back 20 seconds later. He was told by the same person that he spoke to that he would like to change it. She said no there is no manager in house to change it. When I picked it up, the story changed. I was told that it was too late (20 seconds later) because the fish had been dropped already. That is one fast cook to batter and drop fish in that short time frame! And I'm sure that isn't true because more than 10 minutes later I was still waiting for it. If we weren't so hungry, I wouldn't have even bothered to wait. The English woman is extremely condescending. We will not be returning here ever!

Atmosphere: 1

Food: 3

Service: 1

Great place, great food ? ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Greek Salad with Salmon, Hadock Fish and Chips and Salsa

Had lunch for the first time today with my
Wife friendly staff fish&chip where amazing
Would highly recommended this this spot
JW .

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fish and Chips, Fresh Cut Fries

This particular location in Ancaster has delicious food especially their halibut with fish & chips - their burgers are fresh and flavourful. Highly recommend this location. The waitress, Nancymay, makes you feel happy you stopped in - Nancy offers friendly efficient service. Way to go

Atmosphere: 4

Food: 4

Service: 4

Friendy staff. Fresh crisp battered fish and chip truck style fries. Great value for the money

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Gravy, Onion Rings, Fries, Halibut & Chips, Fresh Cut Fries

Crispy fish, fresh cut fries and yummy coleslaw. Nancy May our server is always so friendly and we love coming just to see her.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Fresh Cut Fries

This was our first visit to the Halibut House. We ordered two Sunday Specials (halibut & French fries) and fish tacos. Shout out to Sokunthea Chea for being so welcoming and friendly. The food came out quite quick and was temperature hot. The fries are made fresh everyday. The best part, they give you a bottle of their homemade tartar sauce on the table! Restaurants never give you enough tartar sauce, not the case with the Halibut House. Great fresh food at reasonable prices. I highly recommend it.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cod and Chips Wednesday Lunch Special, Fish Tacos

Excellent customer service and dinner.Clean Restaurant .

Bad management and rude staff. Watch out for the Karen server. She makes up her own rules depending on the customer. When placing the order, Karen wanted me to purchase a drink for all adults and kids including a one year old and said it was their policy. Mind you, another couple came after and sat down behind us, the drink policy was non existant for them. Special rules for me and my family but not for others, hmm isn't there a word for this behavior?

After placing the order, Karen comes back and said you have to finish your food and no take out was allowed. At this point, I asked for a manager and an Asian lady showed up, she was unapologetic and rather than making it right, said takeout packaging is a cost to business. As a customer, if you don't feel respected, you simply cancel the order and leave. That's what we did. No one should have to got through this horrendous experience. Corporate management needs to seriously study this location, not worth jeapordising the brand for all other business owners!

Just so we are clear on this review, there were no freebies involved, I was ready to pay for my food and the drinks.

You better off going to another location of Halibut house. Try out the Brantford location where you will be treated like customers!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Halibut & Chips

I was there on June 6th for the buy one get one free deal.
Before I start I’d like to say I’ve been there before and always had a good visit.
The food was absolutely delicious!!!!
But that’s not where the problem was.
I know what’s it like to be a server. I’m very busy days. I’ve done it. Yes, it was busy when we got there. But we were able to sit down at a table to wait for them to clear it off. A man came over to clear the table and I said wow it’s pretty busy. He turned to me and said in a very snarky way. Yes, and I’m the newbie and it’s my first shift. Not hello, how are you, my name is or anything. Took the dishes off the table and never wiped it down. I had to ask him to wipe it.
He asked what I wanted to drink I said I’d like a glass of ice water with lemon. Again, in a very snarky voice said you have to order an actual drink. Didn’t explain why but I figured it was because of the BOGO sale and said ok I’ll have a ginger ale. He brought back our drinks and I said I would still like the water with lemon. His response was quite “you should’ve told me that before I went back there” ??
So my friend and I sat back to wait for our dinner and started chit chatting.
While we were waiting I watched the restaurant. The waiter was sweating profusely, kept using his shirt to wipe the sweat off his face over top of the customers. Was rude to everyone. In the mean time they had 5 more tables come in AFTER us. The food started to come out and they went to the first table that came in after us. More food came out and they went to the second table after us. I then said to the lady that was serving we were here before those two tables and they got their food before us. She said umm ok. Then the waiter said (again with attitude) well I put your order in. I said ok then why are those people getting served and not us. After that food came out and went to the third people after us. This continued on until all 5 tables were served and we didn’t have our food yet. The waiter came out and said I’m the newbie it was the kitchens fault. I started to say regardless of that and he walked away. We finally get our dinner and we never saw the waiter again. Not once did he say how is everything ? Would you like anything else ? It was like we didn’t even exist. Then all of a sudden he slaps a bill on our table says let me know when your ready and walks away. As he walked by I said excuse me. We aren’t even finished eating yet and you give us a bill and this bill isn’t even ours anyway. He never said anything just walked away. We were going to order to dessert but didn’t because he just away from us.
This visit there really has me wondering if I want to go back or not.
I didn’t want to leave this review here. I wanted to speak to head office but of course there is no email address for them.
Very very very disappointed

Atmosphere: 2

Food: 4

Service: 1

Recommended dishes: Halibut & Chips

Rude and racist staff

Very racist staff

Atmosphere: 1

Food: 3

Service: 1

Rude staff and service

Horrible service!

Atmosphere: 1

Food: 1

Service: 1