Ice Flame
620 Upper James St, Hamilton
(289) 674-4200
Recent Reviews
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The ice cream was super creamy and full of flavor. Really enjoyed it!
I would highly recommend this place. The food is amazing. The customer service is amazing especially the girl Dhanvi , She is really polite with the customers and she helps you a lot with the choice for the food for customers
This place is so cool and the staff is very friendly. Really loved the ice cream we bought and looking forward to come again. I had a great experience with customer service, thanks to Dhanvi. She was professional, patient, and friendly . Excellent service!p
Delicious ice cream,very nice staff.
There cheescake and icecreams are yum. I really loved the biscoff cheescake.
Food has been exceptionally good but the problem is they don’t have trained staff who can make the waffles, once we went and ordered the waffles then we had to wait for a guy who was the only one out of 3 knowing how to make waffle, this is the only place in Hamilton where you can find eggless waffles and if you wanna have waffle, you have to confirm first if that boy(who knows how to make it) is available or not, if he’s not available then you can’t get waffle or some other particular food items.
Horrible wait times and even worse customer service. Will never be coming back
Terrible customer service. The wait times were extreme and the staff was rude.
Extremely disappointing. Waiting IN PERSON IN THE STORE FOR 15 minutes before we were even acknowledged. And then proceed to take an online order before us which they received after we were already waiting for our order to be taken, and then says we have to wait 45 minutes due to the online order. This is the most horrible customer service I have ever recieved. I do not recommend ever going here.
Absolutely delicious fresh ice cream made in front of you. Love the rasmali ice cream rolls! Always amazing service. Open late cant ask for anymore. The night worker told me to try a falooda and now im hooked. Best service everytime i go.
Restaurantji Recommends
Best place for dessert i mean greatest.and there’s guy name Harsh who has amazing vibe and very good customer service as well really appreciate
The food and order taking both were good that was done by Harsh, He make mine first visit enjoyable. Must visit there for good food
As cold as ice - gotta love it
Very nice restaurant with lots of options
i asked for a correction of my change, and automatically the lady at the front straight up said 'yk i have camera' like that matters, just give the correct change next time
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