Kelseys Original Roadhouse

We were created with a friendly smile and shown to our table promptly. The waitress was friendly and got our order right. The food arrived quickly and was delicious and hot. The only problem is there was an extra charge of a spinach dip. Luckily I did notice. The waitress did apologize and stated there was an error. Being that I had already paid by gift cards, she waived the remaining $21 balance. That was a lovely gesture.

Been coming here for years. Loved the ultimate cheeseburger, but it just seems to be going downhill. Every time I get it, it's like they just threw it to gether to get it out the door. The place is noisy as heck since the renovation. You can't hear yourself think let alone have a conversation at the table. The wait staff was terrible. . I am just not Impressed with the place anymore. I stopped going to Montanas a few years ago for the same reason it just wasn't the same the menue changed for the worse and I see Kelsey going the same way. It's loosing it's appeal for me.

Extremely busy and seemed under staff. Was there for 2.5hrs for wings. Food was cold :( Waitress was very overwhelmed. She did as best she could but had way too many tables.

The chicken parmesan was goid but the pasta was not cooked well. It came with a clump of pasta that was hard and stuck together. When asked for parmesan and extra sauce it took a LONG time and the extra sauce was cold which was not realized until after it was added to the pasta. Wrecked dinner! Two others in our group also had pasta which they said was good but much chicken in the dish. I had the wings which were OK. It also took a LONG time to get hot tea. It seems that if you order anything that isn't Roadhouse fare, you're taking a chance. All of us agreed that we will NOT be going back.

We went there for a birthday. They had no problem lettin us bring a cake and everyone we very nice.

I made reservations for 8 days ahead. When we arrived they sat us at a table situated in a walkway with folding chairs. When I asked if we could be moved they hit me with a table with no apology. Service was horrible, incorrect orders and the food arrived cold after waiting over an hour to be served.

we waited 45 for food. gentlemen server was very slow and unsure of his job. restaurant very dirty. unorganized. bathrooms dirty. food was sub par. restaurant was so cold. some patrons moved to bar area because of the cold. will not go again.

The staff were amazing the food was good but I was a little disappointed that the mashed potato's didn't come with butter and the steak was rather plain. Don't know what they put in there HP sauce bottles but it was not original HP sauce. It was something out of a vinegar bottle. My husband who loves HP sauce even thought something was up with that sauce.

Don’t call for pickup, Instead order online. The server doesn’t listen properly when you order. She is rushing to close the call. I got my order wrong and too late. Spinach dip doesn’t take 45 mins.

Service: 1

If it were possible to give a rating of zero, I would do so. The waiter consistently mismanaged every order, including a basic request for spiced rum and coke. The fries served were old and stale. Additionally, I requested extra items that were never provided. The service was exceedingly slow, and I cannot recommend this establishment.

Atmosphere: 1

Food: 1

Service: 1

Placed an Uber order with Kelley's, bag was delivered completely sealed but missing an entire spinach dip. Connected with both parties but this is definitely an error with packing at Kelseys. After speaking with management they refuse to at least creit us for the $20 dip that was not packed claiming the uber drive probably stole it. Not customer service friendly at all. Wouldn't recommend

Atmosphere: 1

Food: 2

Service: 1

Wednesday 18/12/24. 5 PM. Service was slow. Ordered Fish and Chips. Fries were lukewarm, fish was okay but not great. Waited 20 minutes to get a waitress to pay the bill. Waitress. T.

Atmosphere: 4

Food: 3

Service: 2

Went to Kelsey’s Upper James for their wing night special.

Although the order to the table was wrong, Laszlo provided exceptional customer service. He had the kitchen correct the order and provided the table with 20% off for the error.

Great customer service Laszlo , and look forward to returning in the future.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Half Price

We go to many Kelseys and love them, but the one on upper james is awful. Do not go here. The service is terrible. They knowingly make people wait while they chat, or it's someone else's table. I did have a conversation with kelseys Corp office about this place a few months ago. They did renovations, but nothing changed on management. The washrooms were broken and unkempt back then, and to my surprise, after the renovation, they were once again neglected. DO NOT GO TO THIS LOCATION

Atmosphere: 1

Food: 3

Service: 1

Came in today for happy hour was greeted by Alicia she recommended the ocean breeze felt like I was on a beach she was great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Half Price