Absolutely appalling. I live in the area and come here when my kid wants popcorn chicken… and EVERY time it’s a nightmare. The workers make you feel like a total burden to their existence. Drive up the road to Popeyes.
Atmosphere: 1
Food: 1
Service: 1
Brandon Dodd
Notice names on positive review, notice names on negative reviews. You are welcome.
Atmosphere: 1
Food: 1
Service: 1
Sushant Saini
The service at KFC was awful. The staff was rude and seemed totally disinterested in helping customers. The wait time was ridiculous, and when I finally got my order, it was wrong. I won't be going back. The lady over there is so rude they don’t know how to talk and if u see rating of this location is 3 star so bad never recommend
Atmosphere: 1
Service: 1
Vikki Jones
Do not go here!!!! Terrible food and terrible customer service!
Atmosphere: 1
Food: 1
Service: 1
Baldeep Kaur
KFC always delivers crispy, flavorful chicken with fast and friendly service.
Atmosphere: 5
Food: 5
Service: 5
Samantha Hill
Tried the new pickle menu and was very disappointed in the food. The only good part was the fries were hot but barely any toppings or sauce (nothing was stuck to the lid)
Atmosphere: 2
Food: 1
Service: 4
Destiny Ross
Bad food, rude staff. Absolute garbage.
Atmosphere: 1
Food: 1
Service: 1
Alexis Fu
Edit Sept 1 2025: I went here last night after coming back from a trip outside the country and the quality has sharply declined. I'd rather pay extra for Mary Brown's. The BOGO and online deals at KFC aren't worth it anymore.
I don't know what it is about this restaurant but this is the best KFC I've experienced ever.
The people here are amazing, my food is always fresh, this seems to be the only location that puts the amazing seasoning on their fries. I love the big crunch here, they make sure it's fresh everytime, I order multiples here and they're all dropping with juice and flavour.
Everytime I order from a different KFC I'm left disappointed.
The seasoning here is the reason I upgrade my fries everytime.
Atmosphere: 5
Food: 1
Service: 5
Sukhdeep Kaur
Worst location …. Employees are loud and ignorant …. Dnt even welcome their guest with a smile … so rude and talking in their own language
Atmosphere: 1
Food: 1
Service: 1
Derek M
This place was clean, service and staff were fast and friendly. Food was ok.
Avoid this location. The customer service is horrible here. I went on wednesday eve. The cashier was rude and not friendly while I placed my order. I then watched her throw a bag of trash over the service counter after observing, I told her that that was not appropriate to be throwing trash over a service counter. In a restaurant, she looked at me as if I was clueless. her and her other co-workers all happen to be Speaking in their native language while working with each other . Not one person was speaking english other than briefly in rude tone while taking orders. the sandwiches in my order, we're overcooked and dry.
Atmosphere: 1
Food: 1
Service: 1
Hari Raj
Genuine review. Can give the order no upon request. I recently moved to Hamilton and decided to try KFC here. Unfortunately, it turned out to be one of the worst customer service experiences I’ve had. They gave me the wrong order, and when I called to clarify, the manager’s response was shocking – she said, “Your order is still on the table, you took the wrong one,” and insisted it was my fault because “customers must cross-check their order before leaving.” This is unacceptable. I picked up my order after confirming my order number with the staff. Instead of owning up to their mistake, the manager spoke rudely, tried to shift all the blame onto me, and outright refused to refund the amount for the missing items. The behavior was unprofessional, dismissive, and completely lacking in basic customer service skills. It shows a serious inability to perform the responsibilities of the role. I lost part of my order amount because of someone else’s negligence. If this is how the store is being managed, it’s no surprise customers will walk away. The owner should seriously address this issue, train the staff on how to handle orders and treat customers respectfully, and ensure such incidents don’t happen again. Until then, this KFC will be losing more than just my business. Good luck.
Atmosphere: 1
Food: 1
Service: 1
Vikki Rattan
Last night dec 30th i got food from here. We were so hungry and instead of mc d we decided to with KFC but these guys are totally disappointed us. Food was really cold. Like everything was cold. Fries , chicken, burgers everything. I did mobile pickup under the name vikki. If you guys wanna double check you can.. But this is not good guys.. we have to reach somewhere at that time otherwise you guys got this complain at night. Totally Disappointed
ordered online at 5:45pm. app says food will be ready by 6:05pm. Got there at 6:10pm. . no one at front counter until i yelled out in frustration. anyways... got my food 6:40pm. and fries were so undercooked i threw them out.
Atmosphere: 1
Food: 1
Service: 1
Didi c
Poor service, won’t shovel drive way, non-challant at attitude of staff, won’t go here again
Absolutely appalling. I live in the area and come here when my kid wants popcorn chicken… and EVERY time it’s a nightmare. The workers make you feel like a total burden to their existence. Drive up the road to Popeyes.
Atmosphere: 1
Food: 1
Service: 1
Notice names on positive review, notice names on negative reviews. You are welcome.
Atmosphere: 1
Food: 1
Service: 1
The service at KFC was awful. The staff was rude and seemed totally disinterested in helping customers. The wait time was ridiculous, and when I finally got my order, it was wrong. I won't be going back. The lady over there is so rude they don’t know how to talk and if u see rating of this location is 3 star so bad never recommend
Atmosphere: 1
Service: 1
Do not go here!!!! Terrible food and terrible customer service!
Atmosphere: 1
Food: 1
Service: 1
KFC always delivers crispy, flavorful chicken with fast and friendly service.
Atmosphere: 5
Food: 5
Service: 5
Tried the new pickle menu and was very disappointed in the food. The only good part was the fries were hot but barely any toppings or sauce (nothing was stuck to the lid)
Atmosphere: 2
Food: 1
Service: 4
Bad food, rude staff. Absolute garbage.
Atmosphere: 1
Food: 1
Service: 1
Edit Sept 1 2025: I went here last night after coming back from a trip outside the country and the quality has sharply declined. I'd rather pay extra for Mary Brown's. The BOGO and online deals at KFC aren't worth it anymore.
I don't know what it is about this restaurant but this is the best KFC I've experienced ever.
The people here are amazing, my food is always fresh, this seems to be the only location that puts the amazing seasoning on their fries. I love the big crunch here, they make sure it's fresh everytime, I order multiples here and they're all dropping with juice and flavour.
Everytime I order from a different KFC I'm left disappointed.
The seasoning here is the reason I upgrade my fries everytime.
Atmosphere: 5
Food: 1
Service: 5
Worst location …. Employees are loud and ignorant …. Dnt even welcome their guest with a smile … so rude and talking in their own language
Atmosphere: 1
Food: 1
Service: 1
This place was clean, service and staff were fast and friendly. Food was ok.
Atmosphere: 3
Food: 3
Service: 4
Restaurantji Recommends
Avoid this location. The customer service is horrible here. I went on wednesday eve. The cashier was rude and not friendly while I placed my order. I then watched her throw a bag of trash over the service counter after observing, I told her that that was not appropriate to be throwing trash over a service counter. In a restaurant, she looked at me as if I was clueless. her and her other co-workers all happen to be
Speaking in their native language while working with each other . Not one person was speaking english other than briefly in rude tone while taking orders. the sandwiches in my order, we're overcooked and dry.
Atmosphere: 1
Food: 1
Service: 1
Genuine review. Can give the order no upon request. I recently moved to Hamilton and decided to try KFC here. Unfortunately, it turned out to be one of the worst customer service experiences I’ve had. They gave me the wrong order, and when I called to clarify, the manager’s response was shocking – she said, “Your order is still on the table, you took the wrong one,” and insisted it was my fault because “customers must cross-check their order before leaving.”
This is unacceptable. I picked up my order after confirming my order number with the staff. Instead of owning up to their mistake, the manager spoke rudely, tried to shift all the blame onto me, and outright refused to refund the amount for the missing items.
The behavior was unprofessional, dismissive, and completely lacking in basic customer service skills. It shows a serious inability to perform the responsibilities of the role. I lost part of my order amount because of someone else’s negligence.
If this is how the store is being managed, it’s no surprise customers will walk away. The owner should seriously address this issue, train the staff on how to handle orders and treat customers respectfully, and ensure such incidents don’t happen again. Until then, this KFC will be losing more than just my business.
Good luck.
Atmosphere: 1
Food: 1
Service: 1
Last night dec 30th i got food from here. We were so hungry and instead of mc d we decided to with KFC but these guys are totally disappointed us. Food was really cold. Like everything was cold. Fries , chicken, burgers everything.
I did mobile pickup under the name vikki. If you guys wanna double check you can.. But this is not good guys.. we have to reach somewhere at that time otherwise you guys got this complain at night.
Totally Disappointed
Atmosphere: 4
Food: 1
Service: 3
Recommended dishes: Original Recipe Bucket 9 Piece, Fries, Sandwich, Chicken Sandwich
ordered online at 5:45pm. app says food will be ready by 6:05pm. Got there at 6:10pm. . no one at front counter until i yelled out in frustration. anyways... got my food 6:40pm. and fries were so undercooked i threw them out.
Atmosphere: 1
Food: 1
Service: 1
Poor service, won’t shovel drive way, non-challant at attitude of staff, won’t go here again
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