this is the 5th time we've gone to drive through and ordered the same thing, the nuggets and whilst even insisting everytime to include the sauce, THERE IS NO SAUCE !
Roger Sampson
Sat in the take out line for 15 minutes
Service: 1
Nikko Daito
Always get drive through order wrong. Missing or completely wrong items. Will never go back to this location again.
Atmosphere: 1
Food: 1
Service: 1
Benjamin Bourgeois
Every single table is filthy and the night manager wouldn't clean.
Atmosphere: 1
Food: 3
Service: 1
Praba Sangaralingam
I visited this location few times this month with my daughters and I received exceptional client service at this location. I am living in Markham and drove to Hamilton to visit my daughters who are studying at McMaster University. I visited so many McDonalds stores in and around Markham and we always have issues with their services or food, but this location in Hamilton we visited twice already and received excellent customer service on our each visit to this store. I can understand why the services are different from Markham ,Toronto or Scarborough compare to Hamilton, because in Markham, Toronto or Scarborough most of their staffs are Students most of them from India. So the services are really poor because they don’t care about the customers; they only care about their pay checks. In Hamilton I noticed specially at this location too there are many diverse students are working but they care about their customers as well as the food. I strongly recommend this location for anyone specially for family because they have second floor restaurant area where you can sit and eat peacefully.
Atmosphere: 5
Food: 5
Service: 5
Basil Omar
I would give zero stars if I could. My experience at this McDonald’s night drive-thru was beyond frustrating. I waited in my car for 47 minutes to receive my order, only to find out it was completely wrong.
When I drove back to have it fixed, I had to endure another 30-minute wait, only for the replacement order to STILL be missing items! How does this even happen? The staff seemed overwhelmed or indifferent, and the lack of urgency or care was infuriating.
This location is a disgrace to the McDonald’s name. If you value your time and sanity, avoid this place at all costs—especially at night. Absolutely the worst drive-thru experience I’ve ever had.
Food: 1
Service: 1
Jeff Baxter
I used to work for mcdonald's in the 90s. The company I worked for would be ashamed of what it's become. This store in particular. The restaurant is dirty, often filled with homeless people, and never, ever gets your order correct. The food they do give you is cold, unappetizing, and over priced. Never come here
Atmosphere: 1
Food: 2
Service: 1
Y
Two stories ?
Alex Trottier
This has to be the slowest McDonald's ever... And if the line isn't packed, you still often have to wait out front
Rebekah Henderson
There was a homeless man sleeping in the women’s bathroom, despite there being a security guard present. Staff are sitting on their phones. The worst McDonald’s I’ve ever been to by far.
If I had 0 believe me even 0 too much for them. Loooonnnnnnggggggg wait specially night. If you uber eat driver and pick up your order no chance, minimum 30 min.
Jan Dawe
Everything was Fantastic. The Staff were Amazing. Couldn't ask for any better
this is the 5th time we've gone to drive through and ordered the same thing, the nuggets and whilst even insisting everytime to include the sauce, THERE IS NO SAUCE !
Sat in the take out line for 15 minutes
Service: 1
Always get drive through order wrong. Missing or completely wrong items. Will never go back to this location again.
Atmosphere: 1
Food: 1
Service: 1
Every single table is filthy and the night manager wouldn't clean.
Atmosphere: 1
Food: 3
Service: 1
I visited this location few times this month with my daughters and I received exceptional client service at this location. I am living in Markham and drove to Hamilton to visit my daughters who are studying at McMaster University. I visited so many McDonalds stores in and around Markham and we always have issues with their services or food, but this location in Hamilton we visited twice already and received excellent customer service on our each visit to this store. I can understand why the services are different from Markham ,Toronto or Scarborough compare to Hamilton, because in Markham, Toronto or Scarborough most of their staffs are Students most of them from India. So the services are really poor because they don’t care about the customers; they only care about their pay checks. In Hamilton I noticed specially at this location too there are many diverse students are working but they care about their customers as well as the food. I strongly recommend this location for anyone specially for family because they have second floor restaurant area where you can sit and eat peacefully.
Atmosphere: 5
Food: 5
Service: 5
I would give zero stars if I could. My experience at this McDonald’s night drive-thru was beyond frustrating. I waited in my car for 47 minutes to receive my order, only to find out it was completely wrong.
When I drove back to have it fixed, I had to endure another 30-minute wait, only for the replacement order to STILL be missing items! How does this even happen? The staff seemed overwhelmed or indifferent, and the lack of urgency or care was infuriating.
This location is a disgrace to the McDonald’s name. If you value your time and sanity, avoid this place at all costs—especially at night. Absolutely the worst drive-thru experience I’ve ever had.
Food: 1
Service: 1
I used to work for mcdonald's in the 90s. The company I worked for would be ashamed of what it's become.
This store in particular.
The restaurant is dirty, often filled with homeless people, and never, ever gets your order correct. The food they do give you is cold, unappetizing, and over priced. Never come here
Atmosphere: 1
Food: 2
Service: 1
Two stories ?
This has to be the slowest McDonald's ever... And if the line isn't packed, you still often have to wait out front
There was a homeless man sleeping in the women’s bathroom, despite there being a security guard present. Staff are sitting on their phones. The worst McDonald’s I’ve ever been to by far.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Worst mcdonalds ever
Atmosphere: 1
Food: 1
Service: 1
Serving delay !
Atmosphere: 2
Food: 2
Service: 1
Serving delay !
Atmosphere: 2
Food: 2
Service: 1
If I had 0 believe me even 0 too much for them. Loooonnnnnnggggggg wait specially night. If you uber eat driver and pick up your order no chance, minimum 30 min.
Everything was Fantastic. The Staff were Amazing. Couldn't ask for any better
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac
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