McDonald's
675 Upper James St, Hamilton
(905) 388-5095
Recent Reviews
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Just order online. If you go in person you’ll be waiting 30 minutes to get your food. They make everyone in person wait while they make all of the online orders instead.
Made us wait 5 minutes for two coffees and an ice cream while the person behind us for 3 coffees 🙄 food and other stuff is fine
Atmosphere: 2
Food: 4
Service: 1
Was asking about a burger and whether or not there was dairy in the sauce. Every time I asked, the girl repeated my question back to me word for word. I asked 3 times. She asked someone else for the answer but forgot what burger I had even asked about, giving me the ingredients if a different burger. Best to google your questions since it feels risky to trust what the person at cash says if you have an allergy.
Atmosphere: 2
Food: 4
Service: 2
Simol the Customer Experience was fantastic.
Atmosphere: 5
Food: 5
Service: 5
Worst McDonald's I've been to. It's literally a 50/50 shot at getting what you ordered made properly. Not sure if the people making the good can't read or just don't care but when I custom order my food I expect it to be made as I ordered it. Especially when you charge what you do for even the smallest burgers.
Do better.
Atmosphere: 1
Food: 1
Service: 1
Went there yesterday for lunch and I must say the place was immaculate... I have never seen such a clean mcdonalds in my life. From the tables to the fountain counter and as far as I can see into the kitchen. I will definitely be going back. The food was nice and hot. The fires weren't overly salted.
Atmosphere: 5
Food: 5
Service: 5
Happy meal good. Forgot my toy though.
Atmosphere: 4
Food: 4
Service: 2
I ordered from this location via Uber Eats spent $70 and was was sent fries and 2 drinks. All my food was missing from the order. How do you screw up this bad? Never ordering form them again.
Atmosphere: 1
Food: 1
Service: 1
Asked for two cheese burger meal no pickles or mustard. Had a shift trainer helping cashier so I know it was typed in correctly
Bite one pickles, bite the next no burger patty…
Rushing to get through orders and not doing it right the first time slows them down even more… employees they need someone older to guide these children
Edit my husband went in and they remade it he checked before he left both had no burger patty lol this is crazy I worked here as a teen when we had adults running it this stuff didn’t fly manager was not impressed but she’s a kid herself they don’t take her seriously
Atmosphere: 1
Food: 1
Service: 1
Maybe train your employees better. I used to work fast food and if I ever did what you pull here I’d be out of a job. Maybe don’t have your drive thru cash workers hiding from customers. I had a code for the $9.49 meal deal and I ordered a McDouble and a jr chicken. I realized right after I payed the total did not add up. I was hoping to get the cashier’s attention but she kept hiding behind the window. This is customer service honey, do better or go find another job. I also understand this is fast food and you need to be fast handing out orders… common sense tho to have your food edible. This McDonalds needs to reevaluate the health safety rules and review basic customer service. Management needs to do better.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I went with my Boyfriend to had a dinner. Omg the service was so poor. I took a veggie Burger with a combo, the patty was so cold it was not at all fresh.I would suggest you not to go at this place.
they forgot a whole happy meal then refused to refund the money for the happy meal.
Atmosphere: 1
Food: 1
Service: 1
Ordered two veggie burgers. Got them in one minute after ordering. Great speed of service
Atmosphere: 5
Food: 5
Service: 5
Gotta love watching them touch all the food with their bare hands
Atmosphere: 1
Food: 1
Service: 1
Just useless, whats the point in even taking our order of you cant read the modifiers
Atmosphere: 1
Food: 1
Service: 1
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