Penta Q eSports Cafe 网咖 麻将 桌游 赛车 剧本杀 德州 (Hamilton)

very good place for gaming i recommend for everyone shoutout to Mathew very good worker and good guy ??

Good service, good environment, many kinds of games

It’s a great atmosphere to play games here. The environment and service are also very good. Recommended!

They want me to pay minimum 10 dollars, I just want to have a good time for 1 hour. No one is even in there. Why cant they let us have in for 1 hour and pay 3 dollars

Nice and the best place in Hamilton!

Nice place to hang out with friends. Love the racing simulator and the latest FC 25.

It's quite outrageous. When I went to the store in the middle of the night, I found that the hall was booked by Middle Easterners. When I asked the front desk what to do, they said they could only spend more money to use VIP rooms. I have little experience in going to Internet cafes. Is this the case? Quite speechless and annoyed. . It wasn't because the venue was reserved, but because the staff handled it so I didn't want to come back after I ran out of money on my card.

Went there in the middle of the night but found out the Lobby got filled by a group of Middle East dudes, which idgaf about. But when I asked the front desk what can I do cuz I usually just use lobby, they said you can only pay more to use the vip rooms. I haven't got much experience on internet cafes so I'm not sure if this is the usual solution for these situations. But just annoyed and speechless….

Here’s a reply from the merchant:
1. I am just telling the facts and nothing else. It's better to be cautious when speaking to avoid unnecessary misunderstandings.
2. If this is your usual way of handling it, then I won’t say much more. I just feel that there is a lot of room for improvement in service. When I arrived at the store, no one took the initiative to inform me that the hall was reserved, so I had to ask myself.
3. You said that fellow villagers should take care of each other, but today's situation only makes me feel that you are more concerned about making money and don't care about the feelings of me, a Chinese customer. I support you and charge money for consumption. What’s the result? That's the cold treatment I got.

What happened today is actually that your client, me, came over in the middle of the night and found that the price was different from what I usually spend, so I felt very uncomfortable. In fact, you just need to compensate for the cognitive dissonance, whether it is with services, emotions, or finances. But you have nothing.

So as a consumer, I think there is a better way to deal with today’s matter, and I would like to give you a suggestion:
1. I paid VIP price to use the private room. Please just say sorry.
2. Let me use a VIP room at the lobby price, which shows your concern for customers.

This time I am a little disappointed with the service level of your store. Customer experience and respect are the foundation of business. I didn't see any of it.

Because of your tough talk, 2 stars will become 1 star.

One employee does not abide by his words lets us finish last game but then doesn’t actually let us finish it.

Everything is good, but the mouse is not very good

Good computers and internet, not good customer service, and the bathrooms are dirty

Great, clean and quiet place. Nothing but Ws here at this cafe except for the unflushed dookie that someone left in the washroom. Never had so much fun going to game at 1am after not studying all day and grabbing the easiest 3 vic roys with mopwop, jellybark, qqgrapefruit, and lebronjames10197. It’s too easy when pulling up with the most lethal and deadly 4 man squad ever.

The staff's opinions are inconsistent and compulsory consumption is not notified in advance. Poor management. Slow delivery, poor service attitude

The best one in Hamilton ?????❤️

Staff ABCDE is so handsome

Nice and clean place to hang out after a hard days of work. Very nice people to service and have snacks.