This location doesn’t honour the deals that you receive in your email. Just so no one else wastes their time going to this one. The staff were nice though
Atmosphere: 3
Food: 3
Service: 3
jaspinder singh
Stupid staff , wait for 20 min for timed order and don’t even tell me how much time they need .
monica gil
I’ve always loved Pita Pit and frequently visit multiple locations because of the great food and service. However, my experience at this location has been disappointing on more than one occasion. On my recent visit today around 6:40 PM, I felt incredibly uncomfortable due to the two young female staff members speaking in what I believe to be Punjabi. While I respect multiculturalism, in a customer-facing role, professionalism requires speaking a language customers can understand. Given that we’re in Canada and our national languages is either English or French, those are the only two appropriate languages to be speaking in customer-facing roles.
What upset me most was noticing in the window reflection (while my back was turned to them) that the staff were laughing and appearing to comment on my appearance based on their gestures and body language. This is deeply disrespectful and unprofessional. After looking at recent reviews, I see that I’m not the first customer to feel uncomfortable due to the atmosphere at this location.
I’ll be avoiding this location in the future and instead visiting Kenilworth and Barton, where the staff are always friendly, respectful, and professional. I hope management takes these concerns seriously and works to create a more welcoming environment for customers.
Atmosphere: 1
Food: 3
Service: 1
Tammy Keddy
I have loved Pita Pit for so long! I always order a Deli Club. When they came out with their Deli Club Salad, my Mom fell in love, too! The food is always fresh, and the selection of cold and hot toppings is awesome. When we ordered a few months ago, the staff were making my moms large salad and literally put a handful of lettuce in it. I actually thought she was joking. I asked for more, as it was the base of the meal, and again, a small handful. Since then, every time we have had to beg for a full servings of the lettuce. I know it is the cheapest item. The last time I went in, it happened again! I let the staff know I wanted a full bowl and I kept asking for more until the bowl was filled properly. I absolutely would have paid for extra. I don't think the management staff would be happy if customers were not getting their money's worth. I will still eat from Pita Pit with the hope that they do better.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Halloumi Sticks, Regular Pita
Danielle Lee
Friendly staff and orders made well; pitas don’t usually fall apart.
Atmosphere: 4
Food: 4
Service: 4
S J
My husband and I went in the day before, I ordered a bowl and he ordered a Chicken Caesar wrap.. My bowl maybe had a tablespoon of chicken if that,, So I doubt my husband chicken Caesar wrap had much more. Pretty giant rip off for over $30, We usually go to the pita pit on Highway 8, and I don’t believe they Ever put that little chicken in my pita or bowl. Felt so unsatisfied after I ate it . The rice didn’t taste super fresh either ..
Atmosphere: 3
Food: 1
Service: 3
sachin patel
The staff here is amazing. Fast fast food. Alway location is clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own Pita, Pita Pit
Savy Kaur
I visited the store today in the evening and there were two girls who were so polite and welcoming . The food was delicious. I will definitely visit the store again and hope to see those two girls again and receive the great service as I did today .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own Pita
Piyusha Modi
Worst restaurant ever. No hygiene. Not even wearing gloves while making the food. I was with my friend and instead of focusing on making food the uneducated girls was continuously looking at us. Is this, you call a good service in which you are not even comfortable in the store, not even the food is hygienic. No greeting nothing at all and when we left one of girl was saying bad words about us.. i will never go to this restaurant again in my whole life
Atmosphere: 1
Food: 1
Service: 1
Gordon Faulkner
Great staff, not what I want when I walk in the door
My 2nd time Eating at pita pit but first time at the upper James location and It was very good food service and atmosphere will be back the next day and be coming back again Love there pita's and I Love that You can top it off how You
Atmosphere: 5
Food: 5
Service: 4
Ellen Agostino
I normally love Pitapit. I went out of my way to get it for dinner tonight only to be exceptionally disappointed. Given this is a chain franchise, I would expect some consistency- that is not the case. I will not be returning to this location. I ordered Buffalo chicken rice bowl with extra meat. I paid for extra meat but I did not get it, what I received was the normal amount of chicken but diced really small, made to appear like more. I also did not get any dressing on it like I ordered, it was dry. Extremely dissatisfied.
Atmosphere: 1
Food: 1
Service: 1
mridul puri
Food is raw , 0 costumer service , please dont waste time and money going at this
Atmosphere: 1
Food: 1
Service: 1
pulkit puri
The staff is not friendly , they just put a spoonful of chicken in a 15 dollar meal , worst
This location doesn’t honour the deals that you receive in your email. Just so no one else wastes their time going to this one. The staff were nice though
Atmosphere: 3
Food: 3
Service: 3
Stupid staff , wait for 20 min for timed order and don’t even tell me
how much time they need .
I’ve always loved Pita Pit and frequently visit multiple locations because of the great food and service. However, my experience at this location has been disappointing on more than one occasion. On my recent visit today around 6:40 PM, I felt incredibly uncomfortable due to the two young female staff members speaking in what I believe to be Punjabi. While I respect multiculturalism, in a customer-facing role, professionalism requires speaking a language customers can understand. Given that we’re in Canada and our national languages is either English or French, those are the only two appropriate languages to be speaking in customer-facing roles.
What upset me most was noticing in the window reflection (while my back was turned to them) that the staff were laughing and appearing to comment on my appearance based on their gestures and body language. This is deeply disrespectful and unprofessional. After looking at recent reviews, I see that I’m not the first customer to feel uncomfortable due to the atmosphere at this location.
I’ll be avoiding this location in the future and instead visiting Kenilworth and Barton, where the staff are always friendly, respectful, and professional. I hope management takes these concerns seriously and works to create a more welcoming environment for customers.
Atmosphere: 1
Food: 3
Service: 1
I have loved Pita Pit for so long! I always order a Deli Club. When they came out with their Deli Club Salad, my Mom fell in love, too! The food is always fresh, and the selection of cold and hot toppings is awesome. When we ordered a few months ago, the staff were making my moms large salad and literally put a handful of lettuce in it. I actually thought she was joking. I asked for more, as it was the base of the meal, and again, a small handful. Since then, every time we have had to beg for a full servings of the lettuce. I know it is the cheapest item. The last time I went in, it happened again! I let the staff know I wanted a full bowl and I kept asking for more until the bowl was filled properly. I absolutely would have paid for extra. I don't think the management staff would be happy if customers were not getting their money's worth. I will still eat from Pita Pit with the hope that they do better.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Halloumi Sticks, Regular Pita
Friendly staff and orders made well; pitas don’t usually fall apart.
Atmosphere: 4
Food: 4
Service: 4
My husband and I went in the day before, I ordered a bowl and he ordered a Chicken Caesar wrap.. My bowl maybe had a tablespoon of chicken if that,, So I doubt my husband chicken Caesar wrap had much more. Pretty giant rip off for over $30, We usually go to the pita pit on Highway 8, and I don’t believe they Ever put that little chicken in my pita or bowl. Felt so unsatisfied after I ate it . The rice didn’t taste super fresh either ..
Atmosphere: 3
Food: 1
Service: 3
The staff here is amazing. Fast fast food.
Alway location is clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own Pita, Pita Pit
I visited the store today in the evening and there were two girls who were so polite and welcoming . The food was delicious. I will definitely visit the store again and hope to see those two girls again and receive the great service as I did today .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own Pita
Worst restaurant ever. No hygiene. Not even wearing gloves while making the food. I was with my friend and instead of focusing on making food the uneducated girls was continuously looking at us. Is this, you call a good service in which you are not even comfortable in the store, not even the food is hygienic. No greeting nothing at all and when we left one of girl was saying bad words about us.. i will never go to this restaurant again in my whole life
Atmosphere: 1
Food: 1
Service: 1
Great staff, not what I want when I walk in the door
Restaurantji Recommends
My 2nd time Eating at pita pit but first time at the upper James location and It was very good food service and atmosphere will be back the next day and be coming back again Love there pita's and I Love that You can top it off how You
Atmosphere: 5
Food: 5
Service: 4
I normally love Pitapit. I went out of my way to get it for dinner tonight only to be exceptionally disappointed. Given this is a chain franchise, I would expect some consistency- that is not the case. I will not be returning to this location. I ordered Buffalo chicken rice bowl with extra meat. I paid for extra meat but I did not get it, what I received was the normal amount of chicken but diced really small, made to appear like more. I also did not get any dressing on it like I ordered, it was dry. Extremely dissatisfied.
Atmosphere: 1
Food: 1
Service: 1
Food is raw , 0 costumer service , please dont waste time and money going at this
Atmosphere: 1
Food: 1
Service: 1
The staff is not friendly , they just put a spoonful of chicken in a 15 dollar meal , worst
Atmosphere: 1
Food: 1
Service: 1
Fine for take out. It's what a pita pit should
Atmosphere: 3
Food: 5
Service: 5
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