Popeyes Louisiana Kitchen

Bad food waste of money

Quick, accurate service

Atmosphere: 2

Food: 4

Service: 4

Friendly staff and fresh food! Thank you!

Atmosphere: 5

Food: 5

Service: 5

Horrible service and the supervisor is very unprofessional.Was there late last night and ordered two orders of 5 piece chicken tenders, with mashed potatoes,one order was not supposed to be spicy as I’m allergic to spices,turns out my order was spicy when we specified for one not to be spicy.I called today to speak with the supervisor,he is very unprofessional and basically accusing me that I’m a liar.I will escalate this matter as it’s very serious because I’m allergic to spicy foods.To top it off he wants me to bring the food back to the store.How very unprofessional of the supervisor.This was today Saturday November 15th 2025 at 6pm that I spoke to the supervisor.I will be escalating this matter to the head office and report the supervisor that was very unprofessional

Food was great and free

Atmosphere: 5

Food: 5

Service: 5

The chicken was not fresh. It wad not even hot.

Atmosphere: 3

Food: 2

Service: 3

Chicken was not cooked all the way. Very bad experience.

Food: 1

Hello. I order wings and didn’t get them with my big order . I realised this when I got home . I called the store and spoke to Azeem . He wanted me to come back and I was far . He then offered me a store credit . I then went back few weeks later and he told me he has no record . Bunch of lier and highly not recommended as scamming people and not sticking to his tongue .

Atmosphere: 4

Food: 4

Service: 4

Best pizza in the Hammond

Atmosphere: 5

Food: 5

Service: 5

I ordered skip the dishes last night after coming home late from work, i got 1 chicken sandwiches 1 mac n cheese and 1 fry and ankther chicken sandwich for the next day,
Wheb i tried the mac n cheese the noodles were mush didnt even have to chew it fell apart just trying to pick it up, the fries were okay a bit bland and pretty soggy, chicken was fine
But that mac n cheese horrible im currently on the toilet having diarrhea
It was the most wateriest mac n cheese
There was no cheese was just mac n water

Food: 3

Service: 2

The food was too oily and it tasted bad. Me and my wife both had stomach issues after eating the sandwich. It seems like the chicken was reheated in the oil.

Atmosphere: 3

Food: 1

Service: 3

Nice staff. Very friendly.

Atmosphere: 5

Food: 5

Service: 5

Fennell popeyes has stepped up their game. No more uncooked chicken, or nugget size tenders. Excellent service and open late on weekends.
Bought some chicken thus sunday night and boy it was fresh and fully cooked. The guy who does front counter, at 1 am, good job man and good job to cook as well. Keep it up

You are lucky you have your give at least 1 star. I ordered Popeyes online through their website and they charged me 5 times. (Upper wentworth and fennell Hamilton Ontario-550 fennell aveune). I called the store and all they could say was it’s not my problem. I then called my bank and they are handling it. My bank said you need to go to the store and see if they will at least give you, your original meal or a credit. I went into to the store and explained what happened. There was 6 people in the store. I was not yelling and I did not get frustrated I am trained different, as I too work in customer service. When I explained what happened they just asked what do you want us to do about it. I said who do you speak with for these types of issues. They said manager I said please call the manager forward, he is not here. I said call him please. The manager said I am off the clock I will call you tomorrow at 11 am. I said I am at work those times I cannot answer my phone. He said oh well, I am not in. The employees were very worried about how this would look, but did not even compensate me with my original meal. My bank was on the phone and heard this and said they will open a dispute and will manage this. The employees kept kicking me out the store. Another customer said wow, she is a lot nicer than me there service is so terrible I am leaving. Followed behind was 2 others. I asked the employees what time does the manger finish, they said 5 pm. I said I am still at work at that time. So how do we rectify this. They said please leave.

This was the worst experience of customer service I have ever seen. I also tried to go online to their customer service website to let them know of the issue and every time you enter you charged me twice it kicks you out the system and starts over. I showed employees this. They were shocked. I said please tell your manager I will be calling tomorrow as I will not be able to come in during his hours and I left. This store needs all new training in customer service. I can understand you cannot give me my money back, but you could have at least given me my meal, and been more pleasant about the mishap.

15 minute wait for fast food.