Popeyes Louisiana Kitchen

Nice staff. Very friendly.

Atmosphere: 5

Food: 5

Service: 5

Fennell popeyes has stepped up their game. No more uncooked chicken, or nugget size tenders. Excellent service and open late on weekends.
Bought some chicken thus sunday night and boy it was fresh and fully cooked. The guy who does front counter, at 1 am, good job man and good job to cook as well. Keep it up

You are lucky you have your give at least 1 star. I ordered Popeyes online through their website and they charged me 5 times. (Upper wentworth and fennell Hamilton Ontario-550 fennell aveune). I called the store and all they could say was it’s not my problem. I then called my bank and they are handling it. My bank said you need to go to the store and see if they will at least give you, your original meal or a credit. I went into to the store and explained what happened. There was 6 people in the store. I was not yelling and I did not get frustrated I am trained different, as I too work in customer service. When I explained what happened they just asked what do you want us to do about it. I said who do you speak with for these types of issues. They said manager I said please call the manager forward, he is not here. I said call him please. The manager said I am off the clock I will call you tomorrow at 11 am. I said I am at work those times I cannot answer my phone. He said oh well, I am not in. The employees were very worried about how this would look, but did not even compensate me with my original meal. My bank was on the phone and heard this and said they will open a dispute and will manage this. The employees kept kicking me out the store. Another customer said wow, she is a lot nicer than me there service is so terrible I am leaving. Followed behind was 2 others. I asked the employees what time does the manger finish, they said 5 pm. I said I am still at work at that time. So how do we rectify this. They said please leave.

This was the worst experience of customer service I have ever seen. I also tried to go online to their customer service website to let them know of the issue and every time you enter you charged me twice it kicks you out the system and starts over. I showed employees this. They were shocked. I said please tell your manager I will be calling tomorrow as I will not be able to come in during his hours and I left. This store needs all new training in customer service. I can understand you cannot give me my money back, but you could have at least given me my meal, and been more pleasant about the mishap.

15 minute wait for fast food.

I walked in at 1am some worker mad I came to Oder fodo when there open till 3, he’s giving customers attitude about eating in there dinner room when it’s his job to clean it,yelling at customers saying don’t you even think about dropping food acting liek I’m a little kid, then a male comes and orders a combo and he’s saying he doesn’t want to give me the full combo since he wants to go clean the back and giving attitude about customers about using the washroom.This is unprofessional as a fast food worker you need to be respectful to customers the employee was wearing a green shirt so I think he’s the shift leader on Sunday closing shift please have a talk with him !

Service: 1

This location is sooooo slow!! It doesn't matter if you are dining in or ordering online slow is their only pace! Two ice cold drinks leaking condensation all over the cardboard food boxes...soaked and soggy chicken!

Atmosphere: 1

Food: 1

Service: 1

Didn't realize that the wings are coated with a spicy batter. If you are not a fan of spicy food, get the boneless wings instead.

Atmosphere: 4

Food: 4

Service: 4

I had been to this location before but the new staff seem unprofessional. They don’t give you napkins, ketchups unless you ask. It wasn’t like this before. I used to get everything inside the bag. The taste of chicken wasn’t good so is onion rings. You gotta need magnifying glasses to find onions.

Atmosphere: 1

Food: 2

Service: 1

Chicken smells bad,used to be good.waste of money!

Service: 1

Went in to order food and waited at the counter for forever! Two people working that I could see and both looked over at me and just left me standing there! After waiting long enough, I walked out and went somewhere else. The customer service is horrible!

Atmosphere: 1

Food: 2

Service: 1

Worst popeyes. Workers were very lazy and didn’t want to work. I asked for breast and look how small breast is. I ordered on the app and it took them 30 minutes to make it. Washroom was dirty as hell too

Atmosphere: 1

Food: 1

Service: 1

Too late

Service: 1

A very nice Lady named jasmine helped me with my order!

Atmosphere: 5

Food: 5

Service: 5

it was an emergency for me to use washroom, they couldn't let me hi in without order. So i ordered a small fries worth 3.5 cad and the washroom i get tk use is in oicture below guys !!

Very poor service. Waited 30 Mins for my order.