Subway
651 Upper James St Building #B15, Hamilton
(905) 383-1768
Recent Reviews
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I come here everyday at lunch and the crew that’s working are extremely friendly and even remember what I order. They’re always smiling and extremely welcoming.
Atmosphere: 5
Food: 5
Service: 5
This subway should be shut down and closed this place gives their franchise a terrible shoty name they attempt to rip off every single customer they are rude and disrespectful you ask for toppings wich are included they attempt to charge money for toppings that are included with the meatball sub.
If your looking for a quality sub stay away from this subway disgusting service and disgusting restaurant dirty they will over charge you stay away
Atmosphere: 1
Food: 1
Service: 1
I LOVE SUBWAY
Atmosphere: 4
Food: 5
Service: 4
Hello,
I am writing to file a formal complaint regarding my recent experience at your store. I ordered two Veggie Patty subs, and for one of them I clearly requested no lettuce due to an allergy. Despite me standing there and trying to communicate this, the staff member refused to listen, was extremely rude, dismissive, and showed no concern for the allergy risk involved.
When I immediately requested a refund because the order was incorrect, she refused and quoted “policy,” even though I was still at the store and the mistake was on their end. Her behavior was aggressive, unprofessional, and completely unacceptable. This situation caused unnecessary stress and could have resulted in a serious health issue.
I am requesting:
• A full refund for the order
• Assurance that this matter will be addressed
• Proper training for staff regarding allergies and customer service
I have always been a regular customer, but this experience was extremely disappointing. I hope you will take this seriously.
You can reach me via emal id i am ready to answers all your questions
-greatly disappointed customer
Atmosphere: 1
Food: 1
Service: 1
Very rude to costumers!
Atmosphere: 1
Food: 1
Service: 1
Worst customer service ever I waited 15 mins in the lobby for someone to come and serve me turns out the employee and their managers are in the back on the phones and while the manager came up to be she was still texting on her phone how do u work at a food place and just touching your phone in front of customers this is absolutely insane
Needed dinner so stopped at this Subway and Schloak (not sure how to spell) was really impressive! Great customer service!
Food: 5
Service: 5
good staff, fairly quick, good food, little light on toppings though.
Atmosphere: 4
Food: 4
Service: 4
Such a stupid restaurant , no manners,no respect
This is the only location where they give the most minimal meat.If i'm paying for a steak and cheese, I expect the two scoops, not one scoop spread over the whole sandwich and when I asked for extra sauce, it shouldn't just be one strip will not be returning.
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
I ordered from Uber Eats 2 steak and cheese footlongs subs . I didn’t get any cheese on both and I got little steak on them. I phone them and complain and haven’t heard back.
Food: 1
Service: 1
Amazing food! It was perfect, all ingredients were fresh. And for the service it was amazing the Friday team went above and beyond to serve me. I wanted a combo but I was 50 cents short they helped me out so I could afford it! Thank you so very much!
Atmosphere: 5
Food: 5
Service: 5
Shit food i think the food is not fresh as I ate the food and had to vomit it all out as soon I reached home ,very shit quality and why are they saying that i need a physical coupon as the app and the website clearly says that i can use the flyer that has the qr code in it
It was good before but i don’t know why are behaving like that now.
Atmosphere: 3
Food: 1
Service: 2
Terrible customer service. I called to cancel my order, the lady said she would and I would receive a refund in 24/48hrs. Went to the restaurant awhile later because I hadn’t received any confirmation of the cancellation. The lady backtracked and said we can’t give refunds. I asked for a store credit, the lady stood there silent. Asked for the Manager/owner… the lady called the owner to explain the situation and never came back out to give me any update or resolution. After 25mins waiting…. i asked when I can expect to speak with the owner to get some sort of resolution and she said the owner would get to me when they could.
Good job. fast service. Kamal is very efficient very active and Friendly. I Love to go there everyday....coz that guy is very good at providing any kind of service.
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