Absolutely horrible. Kids pancakes were hard, we didn’t get our drinks till half way through our food (coffee and Orange juice) and only got our food cause we stopped the waitress and asked to order. Will NEVER go the water sunset again. Terrible experience!
Atmosphere: 1
Food: 1
Service: 1
Jerz S
smallest pieces of bacon I’ve ever seen and our server barely acknowledged us regardless of the wait, then proceeds to try to charge us for a side of toast that we didn’t even receive and she would’ve known that if she had 2bite/ 2 minute checked us but we didn’t see her till we finished our food and she offered to get the bill
Atmosphere: 1
Food: 1
Service: 1
Matt Ferren
Service was excellent. The waitress greeted us with a smile and was helpful with our questions about the menu. There was some issues with using a gift card but the staff were super friendly and patient with the system issue even though it was peak busy time in the morning.
Thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pancakes, Scrambled Eggs and Bacon
Funlayo Buraimoh
I have fond memories of coming here but yesterday the service wasn’t soo great.
It took a while before our order was taken. We literally had to keep our hands up for about 2mins.
The food on one order was served separately- I had finished the eggs before the bread came.
The bread came pre-buttered. The service lady mentioned that “next” time I come in- I should tell them that I don’t want it buttered - as it usually comes “pre buttered” which I found strange.
The service altogether was not good. I encourage the manager to try to look into the food timings/ servers training.
To the owner's response, I did not say it took time for the food to be prepared- I said it took time for the server to come to take the order. I am not sure if this is people-pleasing; but rather good service to attend to a customer at least within the first 3 mins of sitting in. So having to wait for almost 7 minutes is bad service. I do not think I would come back- only thought to write this review so there can be some learnings. It's really up to you.
Atmosphere: 1
Food: 1
Service: 1
Shawn Fernandes
Been to this location on several occasions in the past however today’s events have ensured I will not be going there anymore. I’m not upset with our server because he messed up our order but with the person who called himself the owner. For the lack of service he gave us statements like “we are short staffed today”, “there were several orders”, “the server is new” and when I told him those are “his issues”, he responded by saying “have you ever run a restaurant of your own”. Man the guys got some attitude. I guess he forgets he is in a “service” business and people will stop coming if they don’t get just that - “service”. He tried to provide a few portions of toast “free” as if we were folks that couldn’t afford it and even discounted the bill by 40% which I didn’t accept and ensured I paid every penny I owed him. Never going there again and will request folks to avoid that location.
Atmosphere: 1
Food: 4
Service: 1
Merlin Fernandes
We have been coming to this location for few years, and the service has never been bad as today. The gentleman who was serving us was so tardy that he kept dropping coffee, banging and more to my suprise he did not know what we ordered and in return asking us what we ordered. Another major flip was when while talking to the owner he says he is running short staff and blames the order taker, the server. He also had the audacity to ask us if we have ever run restaurants. To his dismay I am running the entire western region for a restaurant brand.
Not sure if the management has changed but it was a total disaster. I would not like to spend my hard earned money for such horrible experience.
Atmosphere: 1
Food: 1
Service: 1
RICK ILL GIVE HONEST REVIEWS
Great breakfast unfortunately I forgot to get photos, I will next time around
Atmosphere: 4
Food: 4
Service: 4
Simran Sandal
Fresh delicious food, plated wonderfully for takeout. Restaurant is clean and tidy, and the food is seasoned and tastes great. Owner Ankush and team are very friendly and love to build customer relations :) 10/10 would visit again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pancakes, Eggs Benedict
Honest Reviews
Great service. Friendly staff. Eggs benny was delish…. But they got an issue with under cooking their breakfast potatoes. They just boil them and toss them in a pan for a minute. They are ready to make mash ?
I tried the cheese burger today. The meat was black on both sides, over cooked and dry / had no seasoning. An 8ounce burger needs seasoning or it just isnt good.
Dont be scared to season the meat and the breakfast potatoes. They are too bland.
But you got awesome hollandaise. A tad thick but still tasty. ?
I got the steak and eggs - but there was absolutely no seasoning on the steak - not even salt ? it had a slight viniger taste to it. Very off putting. Do not recommend. They did however cook it perfectly to my specifications! Home fries should be crispy & fried- these resembled boiled potatoes - but seasons well!! Eggs are eggs- cooked perfectly! Bread was very lightly toasted - good quality rye bread!
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Thick Toast & Jam, Scrambled Eggs and Bacon
robert mitchell
I don't know what has happened to this location. In the last 8 weeks(March - May 2024). Service is non existent. No followup to order no return to see if anything else is needed like Coffee refill. They look right at you as your waving like a crazy person and just ignore you. 1 visit I sat for 20 minutes and was totally ignored, just got up and left. Next visit would have been the same but I decided to speak to cashier guy, maybe owner who knows. Today faster but no followup. Not even busy. All visits after 1245pm.
Atmosphere: 3
Food: 4
Service: 1
Sue RAJEWSKI (Ragu)
To be fair it was Mother's day so it was busy. But it took forever to get our food and my granddaughter who is 4 was starving!
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Pancakes, Home Fries
Keith Kindree (KeithK)
Excellent and fast service.The waitress was awesome.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Home Fries
Jeremy Thommy
Am a regular patron of Sunset Grill (Burlington and Waterdown)Over my last 2 visits noticed that:1. Our group of 5 was asked to sit at a table for 4, with an extra chair. This in spite of there being plenty of empty tables. Would the server not be briefed to join 2 tables?2. Our order took more than 25 minutes. The place wasn’t busy!3. One of our orders was the promoted ‘Montecristo’. The ham was thick chunks as opposed to sliced. The cheese was not melted or gooey.All in all, not very impressed.
Love this place!
Atmosphere: 5
Food: 5
Service: 5
Absolutely horrible. Kids pancakes were hard, we didn’t get our drinks till half way through our food (coffee and Orange juice) and only got our food cause we stopped the waitress and asked to order. Will NEVER go the water sunset again. Terrible experience!
Atmosphere: 1
Food: 1
Service: 1
smallest pieces of bacon I’ve ever seen and our server barely acknowledged us regardless of the wait, then proceeds to try to charge us for a side of toast that we didn’t even receive and she would’ve known that if she had 2bite/ 2 minute checked us but we didn’t see her till we finished our food and she offered to get the bill
Atmosphere: 1
Food: 1
Service: 1
Service was excellent. The waitress greeted us with a smile and was helpful with our questions about the menu. There was some issues with using a gift card but the staff were super friendly and patient with the system issue even though it was peak busy time in the morning.
Thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pancakes, Scrambled Eggs and Bacon
I have fond memories of coming here but yesterday the service wasn’t soo great.
It took a while before our order was taken. We literally had to keep our hands up for about 2mins.
The food on one order was served separately- I had finished the eggs before the bread came.
The bread came pre-buttered. The service lady mentioned that “next” time I come in- I should tell them that I don’t want it buttered - as it usually comes “pre buttered” which I found strange.
The service altogether was not good. I encourage the manager to try to look into the food timings/ servers training.
To the owner's response, I did not say it took time for the food to be prepared- I said it took time for the server to come to take the order. I am not sure if this is people-pleasing; but rather good service to attend to a customer at least within the first 3 mins of sitting in. So having to wait for almost 7 minutes is bad service. I do not think I would come back- only thought to write this review so there can be some learnings. It's really up to you.
Atmosphere: 1
Food: 1
Service: 1
Been to this location on several occasions in the past however today’s events have ensured I will not be going there anymore. I’m not upset with our server because he messed up our order but with the person who called himself the owner. For the lack of service he gave us statements like “we are short staffed today”, “there were several orders”, “the server is new” and when I told him those are “his issues”, he responded by saying “have you ever run a restaurant of your own”. Man the guys got some attitude. I guess he forgets he is in a “service” business and people will stop coming if they don’t get just that - “service”. He tried to provide a few portions of toast “free” as if we were folks that couldn’t afford it and even discounted the bill by 40% which I didn’t accept and ensured I paid every penny I owed him. Never going there again and will request folks to avoid that location.
Atmosphere: 1
Food: 4
Service: 1
We have been coming to this location for few years, and the service has never been bad as today. The gentleman who was serving us was so tardy that he kept dropping coffee, banging and more to my suprise he did not know what we ordered and in return asking us what we ordered. Another major flip was when while talking to the owner he says he is running short staff and blames the order taker, the server. He also had the audacity to ask us if we have ever run restaurants. To his dismay I am running the entire western region for a restaurant brand.
Not sure if the management has changed but it was a total disaster. I would not like to spend my hard earned money for such horrible experience.
Atmosphere: 1
Food: 1
Service: 1
Great breakfast unfortunately I forgot to get photos, I will next time around
Atmosphere: 4
Food: 4
Service: 4
Fresh delicious food, plated wonderfully for takeout. Restaurant is clean and tidy, and the food is seasoned and tastes great. Owner Ankush and team are very friendly and love to build customer relations :) 10/10 would visit again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pancakes, Eggs Benedict
Great service. Friendly staff.
Eggs benny was delish….
But they got an issue with under cooking their breakfast potatoes. They just boil them and toss them in a pan for a minute. They are ready to make mash ?
I tried the cheese burger today.
The meat was black on both sides, over cooked and dry / had no seasoning. An 8ounce burger needs seasoning or it just isnt good.
Dont be scared to season the meat and the breakfast potatoes. They are too bland.
But you got awesome hollandaise.
A tad thick but still tasty. ?
Atmosphere: 5
Food: 2
Service: 5
Restaurantji Recommends
I got the steak and eggs - but there was absolutely no seasoning on the steak - not even salt ? it had a slight viniger taste to it. Very off putting. Do not recommend. They did however cook it perfectly to my specifications! Home fries should be crispy & fried- these resembled boiled potatoes - but seasons well!! Eggs are eggs- cooked perfectly! Bread was very lightly toasted - good quality rye bread!
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Thick Toast & Jam, Scrambled Eggs and Bacon
I don't know what has happened to this location.
In the last 8 weeks(March - May 2024). Service is non existent. No followup to order no return to see if anything else is needed like Coffee refill. They look right at you as your waving like a crazy person and just ignore you. 1 visit I sat for 20 minutes and was totally ignored, just got up and left. Next visit would have been the same but I decided to speak to cashier guy, maybe owner who knows. Today faster but no followup. Not even busy. All visits after 1245pm.
Atmosphere: 3
Food: 4
Service: 1
To be fair it was Mother's day so it was busy. But it took forever to get our food and my granddaughter who is 4 was starving!
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Pancakes, Home Fries
Excellent and fast service.The waitress was awesome.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Home Fries
Am a regular patron of Sunset Grill (Burlington and Waterdown)Over my last 2 visits noticed that:1. Our group of 5 was asked to sit at a table for 4, with an extra chair. This in spite of there being plenty of empty tables. Would the server not be briefed to join 2 tables?2. Our order took more than 25 minutes. The place wasn’t busy!3. One of our orders was the promoted ‘Montecristo’. The ham was thick chunks as opposed to sliced. The cheese was not melted or gooey.All in all, not very impressed.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Eggs Benedict
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