horrible location! been there today around 9pm! no one even bothered to take my order and I was the only one waiting literally I waited for 5 mins standing there like a stupid. The lady saw me waiting but instead of taking my order she went to use washroom! and other guy was just chilling at the back! I even called and knocked the station still no response! So I had to come back and go to another location.
Atmosphere: 1
Food: 1
Service: 1
Mike Manti
Great service by Karla and Vanessa! Definitely will be back again!
Atmosphere: 5
Food: 5
Service: 5
Daniel Norman
Ordered from the app and keep getting my order wrong. I ordered 9 powered timbits and instead I got 9 assorted timbits. This is happened more then 3 times.
Atmosphere: 3
Food: 2
Service: 1
Nadia Tartaro
I never had concerns with this Tim Hortons...however today I went to my usual location and walked in cos the drive thru was closed (assuming cos its a holiday). Went in, not busy at all, literally no wait). I ordered an ice coffee, and drove to work ( maybe 30 min drive).
When I finally got the chance to drink it, I noticed something black near the straw area but ignored it cos I assumed it was coffee grounds or something. After I took a sip, looking down into my lid, I saw two giant ants floating on top ice cubes.
I understand I did not look down nor took a sip of my drink until getting to work. My complaint is simply finding these two big ants floating in my drink. The drink went from purchasing in store and transferring to my car ( I do not have ants in my vehicle).
I just wanted to spread awareness in case others have experienced the same recently. As someone with OCD, this was triggering to find.
I have pictures and a video as well. Not sure how to post them on here.
Food: 1
Damanpreet Kaur
It’s my second time bad experience here. I ordered for everything bagel with cream cheese and hashbrown but didn’t get same as I ordered. I paid for my order as well. Their service is so bad
Atmosphere: 1
Food: 1
Service: 1
Sheri Letay
Just was confused as to why I ordered a farmers sausage wrap with egg. I wanted the egg on the side and was charged more. Do I have to just order a farmers sausage wrap with egg and remove the egg myself?.
Atmosphere: 5
Food: 3
Service: 3
Les Bradbury
Good tea
Atmosphere: 1
Food: 5
Service: 5
Rick Woodward
Great customer service
Every staff is very nice and helpful, always double checking to see if the order is correct, making sure I have all my drinks, food etc, coffee is always hot and fresh
Keep up the amazing work, everyone
Darhad Hossain
I don’t how these people work here. They seem to be hating their jobs. I was there at 7:50 pm today , waiting to order something. I asked the lady to open the washroom and she asked me to wait , i waited for 10 minutes and she rudely asked me to wait again and i left. To Canadian, tim hortons is not only a coffee shop rather kind an emotion, i go to tim hortons for coffee or breakfast at least once in a day since 2016. But never had this kind of customer service ever.
I asked for a chocolate chill and got a chocolate chip cookie, when I found out that they got my order wrong I informed them of it but they refused to refund my hard earned money because I had already paid for it. The cookie was so unbelievably horrid I gave it to a homeless man outside and he even told me If I had went dumpster diving for it. I'm so sad that I wasted $1.77 for a cookie that I didn't ask for. I'm never coming back. Unbelievable.
Atmosphere: 1
Food: 1
Service: 1
SEHAJPREET SINGH
Don’t know how to deal with customer I waited for 10minutes to place an order but no one came then I called a lady to take order she didn’t behaved properly with me
John Pfau
Friendly staff and always polite dee the manager and her family go outta their way to be nice all the time ,they are awesome people and workers
Lexine Mckenzie
I paid double extra, to get extra extra cream cheese on my bagel and they didnt even give me a normal amount of cream cheese, this is pathetic
Bring back the ginger bread men!
horrible location! been there today around 9pm! no one even bothered to take my order and I was the only one waiting literally I waited for 5 mins standing there like a stupid. The lady saw me waiting but instead of taking my order she went to use washroom! and other guy was just chilling at the back! I even called and knocked the station still no response! So I had to come back and go to another location.
Atmosphere: 1
Food: 1
Service: 1
Great service by Karla and Vanessa! Definitely will be back again!
Atmosphere: 5
Food: 5
Service: 5
Ordered from the app and keep getting my order wrong. I ordered 9 powered timbits and instead I got 9 assorted timbits. This is happened more then 3 times.
Atmosphere: 3
Food: 2
Service: 1
I never had concerns with this Tim Hortons...however today I went to my usual location and walked in cos the drive thru was closed (assuming cos its a holiday). Went in, not busy at all, literally no wait). I ordered an ice coffee, and drove to work ( maybe 30 min drive).
When I finally got the chance to drink it, I noticed something black near the straw area but ignored it cos I assumed it was coffee grounds or something. After I took a sip, looking down into my lid, I saw two giant ants floating on top ice cubes.
I understand I did not look down nor took a sip of my drink until getting to work. My complaint is simply finding these two big ants floating in my drink. The drink went from purchasing in store and transferring to my car ( I do not have ants in my vehicle).
I just wanted to spread awareness in case others have experienced the same recently. As someone with OCD, this was triggering to find.
I have pictures and a video as well. Not sure how to post them on here.
Food: 1
It’s my second time bad experience here. I ordered for everything bagel with cream cheese and hashbrown but didn’t get same as I ordered. I paid for my order as well. Their service is so bad
Atmosphere: 1
Food: 1
Service: 1
Just was confused as to why I ordered a farmers sausage wrap with egg. I wanted the egg on the side and was charged more. Do I have to just order a farmers sausage wrap with egg and remove the egg myself?.
Atmosphere: 5
Food: 3
Service: 3
Good tea
Atmosphere: 1
Food: 5
Service: 5
Great customer service
Every staff is very nice and helpful, always double checking to see if the order is correct, making sure I have all my drinks, food etc, coffee is always hot and fresh
Keep up the amazing work, everyone
I don’t how these people work here. They seem to be hating their jobs. I was there at 7:50 pm today , waiting to order something. I asked the lady to open the washroom and she asked me to wait , i waited for 10 minutes and she rudely asked me to wait again and i left. To Canadian, tim hortons is not only a coffee shop rather kind an emotion, i go to tim hortons for coffee or breakfast at least once in a day since 2016. But never had this kind of customer service ever.
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I'm a supporter of Brandon L
Atmosphere: 1
Food: 1
Service: 1
I asked for a chocolate chill and got a chocolate chip cookie, when I found out that they got my order wrong I informed them of it but they refused to refund my hard earned money because I had already paid for it. The cookie was so unbelievably horrid I gave it to a homeless man outside and he even told me If I had went dumpster diving for it. I'm so sad that I wasted $1.77 for a cookie that I didn't ask for. I'm never coming back. Unbelievable.
Atmosphere: 1
Food: 1
Service: 1
Don’t know how to deal with customer I waited for 10minutes to place an order but no one came then I called a lady to take order she didn’t behaved properly with me
Friendly staff and always polite dee the manager and her family go outta their way to be nice all the time ,they are awesome people and workers
I paid double extra, to get extra extra cream cheese on my bagel and they didnt even give me a normal amount of cream cheese, this is pathetic
Food: 1
Service: 1
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