Tim Hortons
1317 Barton St E, Hamilton
(905) 544-2882
Recent Reviews
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Keep up the great friendly customer service! everytime im there to pick up myself a hot cup of coffee or iced drinks...theres always smiles, laughter n friendliness!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Wedges
I don’t know when it started being a thing but “ we can’t cut bagels” should NOT be a thing you hear.
1. I asked the lady that took the order to cut our young nieces bagel in 4 and she said sure.
2. When picking up our bagels when called I asked if they were cut, again little girl eating it. Than with a little aggression “we can’t cut bagels but I can give you a knife to cut or yourself.”
3. If you want me to cut my own bagel provide me with a knife that will cut a dang bagel.
I just can’t imagine why they can’t cut a bagel and being aware children and some individuals with special needs need their food cut in smaller pieces.(which I have both in my family so this is frustrating)
Dull wooden knife what am I gunna do with that.
Atmosphere: 3
Food: 4
Went there this morning I tried to add a bagel to my order they said no I would have to drive all the way back round to drive through I did I asked them to make sure the bagel was toasted but it wasn’t that store has got worse with staff they have no respect for there customers
Atmosphere: 1
Food: 1
Service: 1
Really gone downhill since they got all fancy! No one knows what a cappuccino is or how to make one. Don't offer an item if your staff are untrained and your equipment is substandard
What happened to the wraps what the hell is this. Why do I pay full price
Edit .. Still no resolution. Just broken record emails.... country style had better service..
Atmosphere: 1
Food: 1
Service: 5
Great service and friendly staff, clean store with a great atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Wedges
I would try to give them half a star but it won't let me
Claim to have 24 hour service
Then they don't have the door open at 5 am
Service: 1
Paying for 3 pieces of bacon and getting this is criminal, it's hardly even 2.
Atmosphere: 1
Food: 1
Service: 1
Just, awful. Every time I go there they have a poor attitude and half ass on making the food it’s sloppy and a waste of money. Just pure garbage.
Atmosphere: 1
Food: 1
Service: 1
Very poor customer service.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Flies landing on the their baked goods & they still sell it to customers..... Absolutely don't care when you bring it to staff's attention. They still continue to sell it... Rude, disrespectful, pathetic customer service. Unsanitary.... Witnessed staff opening bathroom door for customer... Touching the door handle.. then came back behind counter to serve food.
Staff was absolutely so disrespectful... Was mistreated.
Disgusting practices.
Atmosphere: 2
Food: 1
Service: 1
Daniel at the drive through was super polite and friendly. Funny too!
Atmosphere: 5
Food: 5
Service: 5
Told my daughter that she couldn't use scan and pay on the app! Because it's camp day? Not sure what that has anything to do with it because when I made her try it, it worked then she gave me the order after it sitting there for a few minutes don't give people a hard time for no reason and make stuff up!
Atmosphere: 3
Food: 4
Service: 1
They clearly don’t know how to make an iced coffee, I went in for and they have a line out the door with only 1 girl on cash with everyone else just standing around drive through talking. I’m sorry but you don’t need 6-7 people on drive through. Then I get my iced coffee, it’s make wrong and it’s warm. This happens every time I come. Learn the difference between milk and cream
Atmosphere: 1
Food: 1
Service: 1
The staff is not friendly, my drink was almost thrown by the girl who gave it to me. Also, several times when ordering a drink, the staff said that they had problems with the equipment, which is more like an excuse not to make more difficult drinks. This discourages me from visiting this place in the future.
Atmosphere: 3
Food: 3
Service: 1
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