Tim Hortons

25 Rymal Rd W, Hamilton
(905) 388-9055

Recent Reviews

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Laurie

Was there on July third can't even believe how disappointed i am with this location..I go to this timmies 5 days a week and buy 5 coffees and 1 hot chocolate everyday for the pass 25 years ..many times my order is wrong so today once again they got it wrong so I went back to the store to complain about my hot chocolate ..cause they can't seem to get it right i take a hot chocolate with half hot water ..Annabelle that I was dealing with said that people always get a hot chocolate with coffee in it that's a popular item .I understand that but I don't like coffee so I want it with half hot water ..she told me there is nothing she can do about it ..so when I make my order it's always going to be with coffee in it ...are you serious ..what kind of customer service is that ...I think it's time that we go take our business somewhere else ..

Mm Aa

I just wanted to give a shoutout to the person at the window last weekend I believe his name was Mo or Mohammad. His customer service was absolutely amazing and really made my day. He was friendly, professional, and even recommended a delicious ice capp that I ended up loving. People like him make a big difference. Great job!

Tara McMaster

Large store and good service.

DHRUV PATEL

Terrible service. I waited too long in the drive-thru with 7–8 cars ahead. Only one employee was handling everything — taking orders, making them, and serving. This is not the employee’s fault, but a clear failure of the manager and their poor scheduling. Management needs to do better. One person can’t run a drive-thru alone during busy hours.

Patrick Harb

tim hortons is dead. RIP tim. what a loss of a canadian brand. never ever again.

Vic Vas

filthy washroom piss everywhere in floor the toilet was so smelly and dirty the food I ordered was not hot and people serving us was rude and not paying attention when I asked a question and I end up having some else's food witch I didn't want that at all wasn't busy horrible

Viktorija Todorovic

I love Annabelle’s energy! Love coming for the great service

Marc Dumoulin

Great staff

Wheelchair accessibility: Full access

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Muffin, Bagels, Bacon Egg Sandwich, Apple Fritter Donuts, Chocolate Chunk Cookies, Chili, Sausage Breakfast Sandwich

J

Tenisha did an excellent job!!

Atmosphere: 5

Food: 5

Service: 5

George Novak

The staff are friendly and good service :)

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Slow-Cooked Chicken Wrap

Jeff S

Slowest front counter service . Incompetent staff who don't listen to orders being made.

Parking: Too many beggars out front who bug you going in / out even after you Say NO!!

Kid-friendliness: Good way to teach a child about drug use and it's fallout of using.

Wheelchair accessibility: Easily accessible if you can avoid the beggars who bother everybody.its ridiculous at this location

Atmosphere: 2

Food: 4

Service: 1

Sayed ALi Asim Hashimi

I went there today, the staff were very polite despite being busy. One of the cowworkers, nooria was very polite and helped me solve the point issue

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Crispy Chicken Salad Platter

Dana Dolan

Store is a busy one but the girls are super friendly and quick Love coming to hang here with my friends

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bagels

Mandie C

All staff at this location are extremely polite and friendly which is rare for Tim Hortons these days. Orders are also prepared in a timely manner :)

Atmosphere: 5

Food: 5

Service: 5

Adam Lord

The employee working the night shift were rude, with no customer service and negligent in their duties. I hope the next time their service has been corrected.

Atmosphere: 3

Food: 3

Service: 1

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