Every time I come here, an employee named Shelly gives me new reasons not to come back, i am writing this after multiple bad experiences just with her, everyone else is nice, i hope the management notices and take corrective action.
Stephanie venator-paul
Only ordered coffee this time. Staff is friendly. It is a busy spot during lunch due to high school close by. Best to order on the mobile app during that time.
Suzette Abrams
Stopped by with my cousin to grab a drink then head to the waterfront. As this location is very small, it's very hard to get around, definitely not for large vehicles.
Krisjohnna Diver
To whom it may concern,
Please know that I frequent this Tim Horton’s location (503 Main St E, Wentworth S x Main St E) on an almost DAILY basis.
Not once have I ever experienced poor customer service by Amber. She is ALWAYS very pleasant, positive, respectful, and overall a great employee who is never not smiling when I’m greeted by her at the drive-thru window. While I can understand the concern in professionalism based on a video of her circulating on the internet, I can wholeheartedly say that there is a major gap in which the original poster is lacking to include in the post — something is not adding up.
Again, I can understand why others would be concerned based on her behaviour in said video, but at the end of the day, this specific location deals with so much when it comes to homeless individuals, panhandlers, etc. I’m not saying the original poster is any of the sorts, but I’m going to go out on a limb here and say that the employees were most likely provoked and baited, in which then a cellphone recording them was shoved in their faces.
It is also possible that perhaps this individual caught Amber in a moment of stress or frustration, or perhaps she was experiencing a hard day in general — even though I saw her yesterday, and she was her usual smiley and cheery self. I understand that while you are on the clock and in uniform, that you are expected to act at a level of professionalism and represent the company, but at the end of the day, we are all human. Rather than shove a cellphone recording in someone’s face, if the individual was truly upset about something, they could have easily confronted the employees in a mature, professional manner as well, in which he did not.
What this individual has neglected to understand is that this is potentially someone’s job on the line, their livelihood and source of income. Again, I do not condone what Amber did and yes, she could have acted in a more professional manner, however, the things that these employees deal with on a daily basis cannot be easy.
Please do not let one persons rage-bait post influence your decision on impacting someone’s livelihood.
Thanks for taking the time to read this.
Kasey Lunier
Amber was disgusting rude, and proud of it. Would not come back until she’s dealt with.
A A
Disgusting employees harassing customers sticking the middle finger at them. Manager and employee need to be fired! Seen a video on social media.
Em
Just saw a video of a lady giving someone the finger on fb and she should be fired. Unacceptable behaviour!!!!
Figo
Went Tues may 20 at 8:56 pm lady at drive thru was rude all my yumt going to. Timmy never had such a bad experience which I reversed from.the drive thru and went to the one after Sherman and main
Steve Falletta
They made things right, even tho mess up order. Everyone make mistakes but they rectified it so in the end it was a positive experience.
Atmosphere: 5
Food: 5
Service: 5
Alissa Latour
Well I went here cause it was my turn to buy coffee for coworkers , They screwed up and used sugar in the one we wanted sweetener & labeled them horribly the tea. I asked for extra large one bag and one bag out. They gave me both bags in after repeating it back to me. Then, when I brought it to their attention rather than give me another bag, they took my teabag, pulled the teabag out, but my hand them touching the rim of my cup, where I drink from another teabag at me I cup, coming back, dirty and full of tea from dripping on it, I ordered a cinnamon raisin bagel lightly toasted lightly butter and cream cheese. There was so little cream cheese. It didn’t even cover it half of it got none & it was freaken burnt. This wasn’t cool. The attitudes were poor & they didn’t want to fix & i thought they weren’t supposed to take food or drinks back from customer & then take a bag out and return it. Isn’t that some sort of health Covid violations? How do they know? I didn’t drink it I could’ve opened the top and drink it and noticed it. It was already in the vehicle and the passenger. I wish we had open the bag well there because I could’ve had them fix that too. I’m including a photograph of my lightly toasted butter and plain cream cheese bagel by the way lightly toasted does not mean burnt ever.Ever
Wheelchair accessibility: You can access with a wheelchair however it’s not a very big place. It is only a drive-through and you can step in and there’s enough room for you to get in and get out. But I am able to get stroller in there when I walk there
Your staff are the most unprofessional staff I have ever dealt with. I only go there because it's close to my house. I just had the pleasure of dealing with rude staff. I'm considering no longer supporting that location. Oh and I get home ans they messed up a simple toasted everything bagel with plain cream cheese. It's definitely plain cream cheese. 1. You staff was rude when I placed my order but then they mess up my bagel. Your customer service has gone down hill.
Atmosphere: 5
Food: 5
Service: 2
Sam Baxter
I order a bagel with herb and garlic cream cheese and paid for extra bacon. When I opened my bagel there was a mountain of cream cheese and all of one piece of bacon and 2 crumbs not big enough to even consider them bacon. I also had order an iced coffee and that was barely filled to the ice line. I used to work there it is not that hard to make things the way your supposed to or to tell/ ask the costumer to wait the few minutes it takes to cook bacon. I would understand if they were short staffed or even if they were busy but they weren’t. I’ve never complained but when this is starting to become a consistent thing it’s ridiculous
Food: 1
Service: 1
Barry Wheeler
Kid-friendliness: Very friendly
Wheelchair accessibility: Yes it is wheelchair accessible.
Atmosphere: 4
Food: 5
Service: 5
Jeff J
Oh my wow. What type of service did I just receive? I visited the store this afternoon and ordered a bagel with plain cream cheese and EXTRA bacon. Check this out lol 🤣 awesome job Timmie’s 👏🏻 I’m off to Starbucks tomorrow. This isn’t the first time, but it will be the last. Timmie’s truly doesn’t care though. Trust me! Especially this one
Every time I come here, an employee named Shelly gives me new reasons not to come back, i am writing this after multiple bad experiences just with her, everyone else is nice, i hope the management notices and take corrective action.
Only ordered coffee this time. Staff is friendly. It is a busy spot during lunch due to high school close by. Best to order on the mobile app during that time.
Stopped by with my cousin to grab a drink then head to the waterfront.
As this location is very small, it's very hard to get around, definitely not for large vehicles.
To whom it may concern,
Please know that I frequent this Tim Horton’s location (503 Main St E, Wentworth S x Main St E) on an almost DAILY basis.
Not once have I ever experienced poor customer service by Amber. She is ALWAYS very pleasant, positive, respectful, and overall a great employee who is never not smiling when I’m greeted by her at the drive-thru window. While I can understand the concern in professionalism based on a video of her circulating on the internet, I can wholeheartedly say that there is a major gap in which the original poster is lacking to include in the post — something is not adding up.
Again, I can understand why others would be concerned based on her behaviour in said video, but at the end of the day, this specific location deals with so much when it comes to homeless individuals, panhandlers, etc. I’m not saying the original poster is any of the sorts, but I’m going to go out on a limb here and say that the employees were most likely provoked and baited, in which then a cellphone recording them was shoved in their faces.
It is also possible that perhaps this individual caught Amber in a moment of stress or frustration, or perhaps she was experiencing a hard day in general — even though I saw her yesterday, and she was her usual smiley and cheery self. I understand that while you are on the clock and in uniform, that you are expected to act at a level of professionalism and represent the company, but at the end of the day, we are all human. Rather than shove a cellphone recording in someone’s face, if the individual was truly upset about something, they could have easily confronted the employees in a mature, professional manner as well, in which he did not.
What this individual has neglected to understand is that this is potentially someone’s job on the line, their livelihood and source of income. Again, I do not condone what Amber did and yes, she could have acted in a more professional manner, however, the things that these employees deal with on a daily basis cannot be easy.
Please do not let one persons rage-bait post influence your decision on impacting someone’s livelihood.
Thanks for taking the time to read this.
Amber was disgusting rude, and proud of it. Would not come back until she’s dealt with.
Disgusting employees harassing customers sticking the middle finger at them. Manager and employee need to be fired! Seen a video on social media.
Just saw a video of a lady giving someone the finger on fb and she should be fired. Unacceptable behaviour!!!!
Went Tues may 20 at 8:56 pm lady at drive thru was rude all my yumt going to. Timmy never had such a bad experience which I reversed from.the drive thru and went to the one after Sherman and main
They made things right, even tho mess up order.
Everyone make mistakes
but they rectified it so in the end it was a positive experience.
Atmosphere: 5
Food: 5
Service: 5
Well I went here cause it was my turn to buy coffee for coworkers ,
They screwed up and used sugar in the one we wanted sweetener & labeled them horribly the tea. I asked for extra large one bag and one bag out. They gave me both bags in after repeating it back to me. Then, when I brought it to their attention rather than give me another bag, they took my teabag, pulled the teabag out, but my hand them touching the rim of my cup, where I drink from another teabag at me I cup, coming back, dirty and full of tea from dripping on it, I ordered a cinnamon raisin bagel lightly toasted lightly butter and cream cheese. There was so little cream cheese. It didn’t even cover it half of it got none & it was freaken burnt. This wasn’t cool. The attitudes were poor & they didn’t want to fix & i thought they weren’t supposed to take food or drinks back from customer & then take a bag out and return it. Isn’t that some sort of health Covid violations? How do they know? I didn’t drink it I could’ve opened the top and drink it and noticed it. It was already in the vehicle and the passenger. I wish we had open the bag well there because I could’ve had them fix that too. I’m including a photograph of my lightly toasted butter and plain cream cheese bagel by the way lightly toasted does not mean burnt ever.Ever
Wheelchair accessibility: You can access with a wheelchair however it’s not a very big place. It is only a drive-through and you can step in and there’s enough room for you to get in and get out. But I am able to get stroller in there when I walk there
Food: 3
Service: 2
Restaurantji Recommends
Your staff are the most unprofessional staff I have ever dealt with. I only go there because it's close to my house. I just had the pleasure of dealing with rude staff. I'm considering no longer supporting that location.
Oh and I get home ans they messed up a simple toasted everything bagel with plain cream cheese. It's definitely plain cream cheese. 1. You staff was rude when I placed my order but then they mess up my bagel. Your customer service has gone down hill.
Atmosphere: 5
Food: 5
Service: 2
I order a bagel with herb and garlic cream cheese and paid for extra bacon. When I opened my bagel there was a mountain of cream cheese and all of one piece of bacon and 2 crumbs not big enough to even consider them bacon. I also had order an iced coffee and that was barely filled to the ice line. I used to work there it is not that hard to make things the way your supposed to or to tell/ ask the costumer to wait the few minutes it takes to cook bacon. I would understand if they were short staffed or even if they were busy but they weren’t. I’ve never complained but when this is starting to become a consistent thing it’s ridiculous
Food: 1
Service: 1
Kid-friendliness: Very friendly
Wheelchair accessibility: Yes it is wheelchair accessible.
Atmosphere: 4
Food: 5
Service: 5
Oh my wow. What type of service did I just receive? I visited the store this afternoon and ordered a bagel with plain cream cheese and EXTRA bacon. Check this out lol 🤣 awesome job Timmie’s 👏🏻 I’m off to Starbucks tomorrow. This isn’t the first time, but it will be the last. Timmie’s truly doesn’t care though. Trust me! Especially this one
Atmosphere: 1
Food: 1
Service: 1
Everything tastes good here
Wheelchair accessibility: M
Atmosphere: 5
Food: 5
Service: 5
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