I would give less then one star if possible. I broke my back a few years ago. I am not very mobile because of it. I have gone through this drive through many time in my enclosed mobility scooter. At the speaker they ask me my order, I gave it to them. I pull up to the window, to be told we can't serve you, I asked why, and the first lady was unclear as to why, then I asked for a manager to be told there wasn't one, then I requested a supervisor, to which she was standing right there and her response was cause you have to have Insurance to go through the drive through, I told her I do have insurance, she asked me to see a copy of my insurance, I asked do you ask other vehicles in drive through to see their insurance? She said cause their car's she doesn't have to see proof of insurance. I told her you can't decriminate against someone who can barely walk and can't bring scooter in the restaurant, you get decriminate me and not serve me, she responded with ill contact my manager. Then when she left to call the said manager another employee comes to the window and says we are not serving you, I said the supervisor left to call a manager, she said yeah I know and the manager said we aren't serving you and slams the window in my face, then re opens the window, and starts mouthing off some more, yelling at me to move, all while the driver in a car behind me was telling me to stay and stand up for my rights. When I told her the driver behind me doesn't want me to move, she said oh well stay there the manager is on the phone with the police. So spare all the hassle I park and ask my cousin to ask the gentle men behind me, if I give him the money for my order, if he would get it for me, its felt super hot, I have breathing issues and was in dier need of a drink, so she asked him, to which he agreed, however when he got to the window they refused to serve him, my order. So I left. And as my cousin followed behind me, some employees came out yelling at her, telling her to tell me, I am never allowed back there again and if I go and step foot on that property I'll be arrested. To all my disabled friends out there, avoid being treated this way and go to a different Tim Hortons. Where they treat you like you a human and most importantly treat you equal. This kind of behavior is very unprofessional and should not be acceptable, all those employees involved should be fired. I'll be contacted the Ontario Human Rights, as well as Tim Hortons head office. If this isn't addressed fairly, I'll always send a article to the news. No one deserves to be treated this way.
Amira Qammar
Today at 3.10 pm, I ordered 12 grain Baigal roasted with butter and 1midium double double coffee, but what i got is normal baigal and coffee with lots of milk.the branch was little busy but what does it mean the staff will gave wrong order ?
jacquie macdonald
These guys are amazing wish service was like this at all tims
Shiraz Azeem Khan
Angela provided Excellent Customer Service by going above and beyond. Employees like her make the difference, wins, and bring business to an organization..
Atmosphere: 5
Food: 5
Service: 5
Shelley Hoard
Great experience, employee's are very friendly! Best Tim Hortons in Hamilton I've been to and I've been to plenty...a big thumbs 👍 up!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Wee
Mallory & Kori Cook
Great staff. Consistent quality in food and coffee.
Atmosphere: 5
Food: 5
Service: 5
Mike Filipe
This is my go-to location, staff are very nice and get my order right the first time.
I don't recommend it, the coffee will make you cry just from the name
Atmosphere: 3
Food: 2
Service: 5
Cavan McCarthy
This is my local store. Come here multiple times a day for coffee for my wife and I. Bring my kids for dinner, hockey card trading night etc etc… always a great team, and great atmosphere. Love it!
I would give less then one star if possible. I broke my back a few years ago. I am not very mobile because of it. I have gone through this drive through many time in my enclosed mobility scooter. At the speaker they ask me my order, I gave it to them. I pull up to the window, to be told we can't serve you, I asked why, and the first lady was unclear as to why, then I asked for a manager to be told there wasn't one, then I requested a supervisor, to which she was standing right there and her response was cause you have to have Insurance to go through the drive through, I told her I do have insurance, she asked me to see a copy of my insurance, I asked do you ask other vehicles in drive through to see their insurance? She said cause their car's she doesn't have to see proof of insurance. I told her you can't decriminate against someone who can barely walk and can't bring scooter in the restaurant, you get decriminate me and not serve me, she responded with ill contact my manager. Then when she left to call the said manager another employee comes to the window and says we are not serving you, I said the supervisor left to call a manager, she said yeah I know and the manager said we aren't serving you and slams the window in my face, then re opens the window, and starts mouthing off some more, yelling at me to move, all while the driver in a car behind me was telling me to stay and stand up for my rights. When I told her the driver behind me doesn't want me to move, she said oh well stay there the manager is on the phone with the police. So spare all the hassle I park and ask my cousin to ask the gentle men behind me, if I give him the money for my order, if he would get it for me, its felt super hot, I have breathing issues and was in dier need of a drink, so she asked him, to which he agreed, however when he got to the window they refused to serve him, my order. So I left. And as my cousin followed behind me, some employees came out yelling at her, telling her to tell me, I am never allowed back there again and if I go and step foot on that property I'll be arrested. To all my disabled friends out there, avoid being treated this way and go to a different Tim Hortons. Where they treat you like you a human and most importantly treat you equal. This kind of behavior is very unprofessional and should not be acceptable, all those employees involved should be fired. I'll be contacted the Ontario Human Rights, as well as Tim Hortons head office. If this isn't addressed fairly, I'll always send a article to the news. No one deserves to be treated this way.
Today at 3.10 pm, I ordered 12 grain Baigal roasted with butter and 1midium double double coffee, but what i got is normal baigal and coffee with lots of milk.the branch was little busy but what does it mean the staff will gave wrong order ?
These guys are amazing wish service was like this at all tims
Angela provided Excellent Customer Service by going above and beyond. Employees like her make the difference, wins, and bring business to an organization..
Atmosphere: 5
Food: 5
Service: 5
Great experience, employee's are very friendly! Best Tim Hortons in Hamilton I've been to and I've been to plenty...a big thumbs 👍 up!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Wee
Great staff. Consistent quality in food and coffee.
Atmosphere: 5
Food: 5
Service: 5
This is my go-to location, staff are very nice and get my order right the first time.
Atmosphere: 5
Food: 5
Service: 5
Friendly service and food was fresh
Atmosphere: 5
Food: 5
Service: 5
The best location around!!!!! Fresh fresh fresh
Atmosphere: 5
Food: 5
Service: 5
Great service, fast.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Kind and friendly staff. Very quick.
Atmosphere: 5
Food: 5
Service: 5
Amazing service definitely come again…
Atmosphere: 5
Food: 5
Service: 5
Amazing service!!!
Atmosphere: 5
Food: 5
Service: 5
I don't recommend it, the coffee will make you cry just from the name
Atmosphere: 3
Food: 2
Service: 5
This is my local store. Come here multiple times a day for coffee for my wife and I. Bring my kids for dinner, hockey card trading night etc etc… always a great team, and great atmosphere. Love it!
Atmosphere: 5
Food: 5
Service: 5
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