Got a hair in the chilli, and they messed up the drive through order.
Atmosphere: 1
Food: 1
Service: 1
Fatima Rahman
My dad with an accent ordered a smile cookie & this is what we got! Manager said it must’ve fell off another cookie. Ya it must’ve fell directly in the MIDDLE & ABOVE the eyes & stuck on it, ya right. What a coincidence. Also I mentioned the icing is more fresh there than the other “eyes”. Then he said it could’ve been a nose, but it’s directly above the eyes??. Ended the conversation with “I guess you got an extra eye”. Nonchalant. Mono tone. With the climate Canada is in right now, do better. Disappointing because this is the same manager that used to be so nice when I went to HS near by years ago & would spend my lunch breaks there.
Adam Scurr
Snice the new owner has taken over this tim Hortons has gone downhill from staff leaving to other stores to staff give 2 week notice everything at that store has had is gone
I will review this post if I feel the store has improved at all
Atmosphere: 2
Food: 3
Service: 3
Jennifer Alford
Usually a very quick drive thru location and always get my coffee order correct!
Atmosphere: 3
Food: 3
Service: 3
Justine Christensen
Very busy place. One of my favorites. Nothing has ever been wrong ( coffee, food). Workers are very nice to people. The reason the atmosphere is a four is i have watched on multiple occasions older staff yelling at the younger staff loud enough for me to hear it at the drive thru while standing there waiting for food; And than talking about the younger person and laughing. Another occasion I was called up to give my order and the two girls were to busy talking and I had to repeat my order. But I still love the place . Great service
Atmosphere: 4
Food: 5
Service: 5
Ken Stott
Main and Queenston location. I find this location very good customer service wise. Seems cleaner than downtown locations. Staff opens the washroom doors for you with key, so nowhere near the drug use in washrooms line downtown. They have a decent selection of mugs, travel mugs and tumblers for sale. Diffinately much faster than the St Joseph's Hospital 50 Charlton location. To me, it has a feel good atmosphere.
Atmosphere: 4
Food: 4
Service: 4
dana go
The fastest tims around!!! Even with a long line, always moving along and staff are all so friendly! Cant wait for the Christmas paintings this year!
Atmosphere: 5
Food: 5
Service: 5
Bushra Sohail
Manager has been so rude to me, i ordered for a bagel and the manager wiped off the sweat and from the same hands he made the bagel when i told him him to make new one for me he said to pay again that was really disappointed me i would never visit this place again
Atmosphere: 1
Food: 1
Service: 1
honey doll
The manager is so rude, he doesn’t know how to talk to the customers, he mopped the floor and used the same hands to make the food never visiting this location again
Atmosphere: 1
Food: 1
Service: 1
Champ Champ
⭐☆☆☆☆ Tim Hortons 30 Queenston Rd: Where Bacon Goes to Die (or Disappear)
Paid $6.50 for a BLT bagel on an everything bagel and got what can only be described as a bacon tragedy. Three sad, tiny fragments — maybe one strip total if you squint. I’ve seen more bacon fall off a plate by accident.
Brought it up to the manager, who told me it’s “normal.” Oh, absolutely — totally normal to charge full price and serve scraps. I guess this location runs on creative portion control and hopes customers won’t notice. Spoiler: we do.
If this is how they treat every order, then Tim Hortons should rename it the BL — because there’s no “T” in trust left here. Save your money, your time, and your appetite. Go anywhere else that doesn’t think skimping on bacon is a business model.
Every time I go there, it is very busy. Long lines in and the drive through too. Sometimes the line up is very long, even outside the place. The good thing is that there are like twelve people working there. Even though they are so busy, they are kind and respectful.
Atmosphere: 5
Food: 5
Service: 5
Joe D
It's Tim Horton's, you know why you're here. Store was clean. Staff were friendly.
Atmosphere: 5
Food: 5
Service: 5
Rajbinder Dhillon
This is the worst Tim Hortons of Canada They always serve the cold tea It is not even time this is the 8th time today i have received the cold steeped tea
Atmosphere: 1
Food: 1
Service: 1
Cynthia Weiler
let me begin by saying the best tims in town, however today WOW. Did my usual order with timbits with NO chocolate. Got home and there were chocolate. Went back and some jerk named Tom said well someone ate some as there are only 8 in the box? I opened the box and saw chocolate and no one touch them. Yeah he said and we will replace them ??? I asked that I could get what I ordered with no chocolate, in a new box as my friend's grand baby is highly alergic to chocolate. He huffed and said I was rude. Wonderful employee replaced them and I did ask if the box was replaced and he said oh mam yes of course......well done to him. Shame on Tom.
Got a hair in the chilli, and they messed up the drive through order.
Atmosphere: 1
Food: 1
Service: 1
My dad with an accent ordered a smile cookie & this is what we got! Manager said it must’ve fell off another cookie. Ya it must’ve fell directly in the MIDDLE & ABOVE the eyes & stuck on it, ya right. What a coincidence. Also I mentioned the icing is more fresh there than the other “eyes”. Then he said it could’ve been a nose, but it’s directly above the eyes??. Ended the conversation with “I guess you got an extra eye”. Nonchalant. Mono tone. With the climate Canada is in right now, do better. Disappointing because this is the same manager that used to be so nice when I went to HS near by years ago & would spend my lunch breaks there.
Snice the new owner has taken over this tim Hortons has gone downhill from staff leaving to other stores to staff give 2 week notice everything at that store has had is gone
I will review this post if I feel the store has improved at all
Atmosphere: 2
Food: 3
Service: 3
Usually a very quick drive thru location and always get my coffee order correct!
Atmosphere: 3
Food: 3
Service: 3
Very busy place. One of my favorites. Nothing has ever been wrong ( coffee, food). Workers are very nice to people. The reason the atmosphere is a four is i have watched on multiple occasions older staff yelling at the younger staff loud enough for me to hear it at the drive thru while standing there waiting for food; And than talking about the younger person and laughing. Another occasion I was called up to give my order and the two girls were to busy talking and I had to repeat my order. But I still love the place . Great service
Atmosphere: 4
Food: 5
Service: 5
Main and Queenston location. I find this location very good customer service wise. Seems cleaner than downtown locations. Staff opens the washroom doors for you with key, so nowhere near the drug use in washrooms line downtown. They have a decent selection of mugs, travel mugs and tumblers for sale. Diffinately much faster than the St Joseph's Hospital 50 Charlton location. To me, it has a feel good atmosphere.
Atmosphere: 4
Food: 4
Service: 4
The fastest tims around!!! Even with a long line, always moving along and staff are all so friendly! Cant wait for the Christmas paintings this year!
Atmosphere: 5
Food: 5
Service: 5
Manager has been so rude to me, i ordered for a bagel and the manager wiped off the sweat and from the same hands he made the bagel when i told him him to make new one for me he said to pay again that was really disappointed me i would never visit this place again
Atmosphere: 1
Food: 1
Service: 1
The manager is so rude, he doesn’t know how to talk to the customers, he mopped the floor and used the same hands to make the food never visiting this location again
Atmosphere: 1
Food: 1
Service: 1
⭐☆☆☆☆
Tim Hortons 30 Queenston Rd: Where Bacon Goes to Die (or Disappear)
Paid $6.50 for a BLT bagel on an everything bagel and got what can only be described as a bacon tragedy. Three sad, tiny fragments — maybe one strip total if you squint. I’ve seen more bacon fall off a plate by accident.
Brought it up to the manager, who told me it’s “normal.” Oh, absolutely — totally normal to charge full price and serve scraps. I guess this location runs on creative portion control and hopes customers won’t notice. Spoiler: we do.
If this is how they treat every order, then Tim Hortons should rename it the BL — because there’s no “T” in trust left here.
Save your money, your time, and your appetite. Go anywhere else that doesn’t think skimping on bacon is a business model.
Restaurantji Recommends
Best tims I've been to
Atmosphere: 5
Food: 5
Service: 5
Every time I go there, it is very busy. Long lines in and the drive through too. Sometimes the line up is very long, even outside the place. The good thing is that there are like twelve people working there. Even though they are so busy, they are kind and respectful.
Atmosphere: 5
Food: 5
Service: 5
It's Tim Horton's, you know why you're here. Store was clean. Staff were friendly.
Atmosphere: 5
Food: 5
Service: 5
This is the worst Tim Hortons of Canada
They always serve the cold tea
It is not even time this is the 8th time today i have received the cold steeped tea
Atmosphere: 1
Food: 1
Service: 1
let me begin by saying the best tims in town, however today WOW. Did my usual order with timbits with NO chocolate. Got home and there were chocolate. Went back and some jerk named Tom said well someone ate some as there are only 8 in the box? I opened the box and saw chocolate and no one touch them. Yeah he said and we will replace them ??? I asked that I could get what I ordered with no chocolate, in a new box as my friend's grand baby is highly alergic to chocolate. He huffed and said I was rude. Wonderful employee replaced them and I did ask if the box was replaced and he said oh mam yes of course......well done to him. Shame on Tom.
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