Tim Hortons

813 Upper James St, Hamilton
(289) 520-0324

Recent Reviews

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C

This has to be the worst location. They never have anything and I come to this location daily. They never have buns for sandwiches. If you’re lucky they might have a bagel or two that you can get your sandwich on.

I was told that nothing is baked after the baker leaves because they were throwing out too much food. Baker leaves at 2 pm and this location doesn’t close till like 11pm.

I’ve watched many customer turn around and go right back out the door without ordering anything since they never have anything.

This pic is from approx 5 pm one night I went there. I guess this owner doesn’t care how much money they’re loosing from lost sales. I think I will follow their lead and start buying my lunch elsewhere. At least then I might get what I want

Atmosphere: 1

Food: 1

Service: 1

Amanda H

I am a regular i come in every morning before work as i work across the street. there know me well and usually get it started as i walk in the door. but my issue is that almost every time i come in the tea is brewing and im fine to wait. but they do not wait to let the tea finish. it’s not the same as the coffee. it add more water at the end. i works for tim’s i remember the video training. it says to let it completely finish but they keep removing the pot put a cup or empty pot while taking the partially finished pot to pour my cup. it is ruined. i have spoken to the manager about it and she usually correct s it but seriously do better.

PCPL HAZEL ANN MAUREAL

Tam and Marycris of upper james (petro branch) are amazing. They will remember your regular order and serve it to you with a big smile on their faces. Amazing customer service😊

Atmosphere: 5

Food: 5

Service: 5

Onyx Agazuma

Those 2 girls at the drive through today, extremely rude & confrontational for nothing, never going there again, not worth my money. Obviously don't know their work or how to communicate.

Alex Yoon

I came here to buy a turkey bacon club sandwhich. They ran out of the long full buns and said I can do small half bun, bagel or wrap. So I ask if I can do two small half buns since it would equal the large bun. I said they can split the meats in half and stuff is okay. But then they try and charge me extra for the half bun?? Why should there be a charge or a “extra half bun” when you dont have the full long buns. If i asked for extra meats a charge would be okay but for the bun seems ridiculously cheap considering they ran out of the full bun.

Atmosphere: 1

Service: 1

Ann-Marie C

The staff for super friendly and took good care of me

Atmosphere: 5

Food: 5

Service: 5

Adam Baldwin

Very bad service. I ordered my usual when it's warm outside - medium iced coffee with oat milk, no sugar. When I got to my next jobsite, I took a sip and instantly knew it was cow's milk. I'm allergic to dairy so I went back and had them make it properly. I asked if there was anything else they could do for my trouble and that's when Kiran told me I was a liar and that I ordered milk and not oat milk so there was nothing that could be done. She also tried to cover her name tag when I read it. Not sure if that is protocol. 0/10 wouldn't recommend.

RECK Drag

I ordered a large black iced coffee, and the old lady gave me half a cup worth of ice and she had attitude for no damn reason

Luke Aleksiejuk

Was so good coffee is always the best and fresh

Atmosphere: 5

Food: 5

Service: 5

Sukhveer Kaur

The staff seemed more focused on their attitude than on providing service. One employee didn't give a proper quantity of the drink, and when I mentioned it, she told me that if I wanted it properly, I would have to pay more

Service: 1

Katie Griffiths

Great little spot. There is one young man that is so kind to the kids. Always giving them a timbit on a stick. Like a cake pop. The kids love it. This is a huge reason we go back all the time. They are always out of their way to make sure you're happy with your order.

Atmosphere: 5

Food: 5

Service: 5

TYLER WINDFELD

Just want to say...I frequently buy Tim's. And....I know this is small...but the actually cut the bagels in half here....the food days after is actually the best put together food from Tim's in a long time.

Atmosphere: 5

Food: 5

Service: 5

Young Kim

It's so-so. There's nothing special about it.

Atmosphere: 3

Food: 3

Service: 3

Dizzy Gardener

We sent in the order online, but for some reason, they didn't start making it until a few minutes after we got there. But aside from that, it was good food, and friendly service.

Atmosphere: 5

Food: 5

Service: 4

Mu'men Al Raggad

Came at 10:07 and it’s close

Service: 1

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