Yesterday evening, I visited the drive-thru after 6 PM and noticed that one team member appeared to be handling both taking orders and managing the window. Despite being busy, he remained calm and professional. I noticed his name tag said “Ayush,” and I politely asked him if he could personally prepare my simple cheese pizza.
He smiled without any sign of frustration and kindly agreed, saying, “I will make it for you.” While other staff members were engaged in conversation, Ayush took full responsibility and ensured everything was done properly.
The pizza he made was excellent, and I truly appreciate his dedication and customer service. He is an outstanding team member and I will come next time for sure to take this kind of service from him.
Atmosphere: 5
Food: 5
Service: 5
hannah bissell
I asked at the drive through for a small cup with half milk and half water to make a warm milk and he said no I can't do that for you so I said can you do a small tea with milk and don't put the bag in he said a small tea orange pekoe and I said sure just don't put the bag in. He said yes is that it I said can I have an extra large decaf tea with vanilla and oat milk. He seemed confused and I said again that's an extra large tea with vanilla and oat milk and the other one no bag in. He said drive up
The nice lady charged me and I said I have the small tea with no bag in just milk and hot water and I see it sat there with the bag in it. He gets asked to change it from the girl at the window and she said he's fixing it. Then hands me my drink and I see no tea bag hanging so I said where's the bag for this she said it's a decaf I said yeah tea where's the bag it's a decaf tea with vanilla and oat milk. He walks passed the window huffs and remakes it.
Then comes to the window and started to talk to me in a belittling manner saying he did it this time but you cannot adjust the menu if you want a milk with hot water you have to order a tea and say bag on the side. But that is what I said to do.
He was smirking and saying no just so you know you can't order like this. I was appalled that this person was talking to me in such a condescending belittling manner and telling me how to order I simply said I wanted to get a warm milk for my kid that's why you can charge me whatever you want I asked for a tea without the bag in it.
You screwed up my order and gave me a decaf coffee too he then persists I said decaf and I said yeah I did say decaf tea with vanilla and oat milk this just a decaf coffee there wasn't even vanilla or oat milk written on the top. I said did you charge me for coffee and he said no just 1 tea I said I bought 2 teas you charge me for 2 teas.
Then he shut me down with a smirk and said have a great day ma'am so I gave him a thumbs up and told him sarcastically he's doing amazing at his job and congratulations for being so good at what he does because I was pissed he was leaning out the window talking down to me like I'm an idiot asking for a completely ridiculous request that he did me a favor this one time. It was absolutely disrespectful and not necessary.
I called the store to see who the manger was and apparently he's the supervisor and said his manager is in tomorrow between 5pm and 1pm, I will call her to make a formal complaint I told him.
Service: 1
Bawil
I went there at 2 clock pm and asked for a regular chili and they said it will take 2 hours to make and I said that it was alright and that I will come back. When I did come back at 4pm and asked for a chili they said that they didn’t have have any and when I told them that I came 2 hours ago to which one of the worker told me that they never even put the chili in.
Very disappointed
Service: 1
Christy H
This is the only Tim Hortons that knows how to make an Icecapp properly, every where else I go it's all watery. The staff is very polite and fast. I noticed alot of the regular staff from Concession Street work at this one now.
Atmosphere: 5
Food: 5
Service: 5
Ajith Baby
One of the worst Tim that I had ever seen.
Service: 1
Shen Storm
One of my favourite locations because they’re always so quick and friendly here. Everyone always remembers my order and makes it right even though it’s a bit finicky. Keep up the good work 🙂
Atmosphere: 5
Food: 5
Service: 5
Aiy Brr
krystal was awesome! she was so nice to me and the other customers she was dealing with, she was super quick making my drinks and she was so friendly! And to top it off it was the best coffee yet!!! Love this store!!
Atmosphere: 5
Food: 5
Service: 5
Camomille Cup
It’s a great location , warm staff , I always leave with a smile :)
Atmosphere: 5
Food: 5
Service: 5
Tavin
I had a lovely time at this location! The employees were very friendly and my order was fast and efficient! One of my favourite beverages to get from Tim's during the summer is an Ice Cap and I'm happy to say this place served it perfectly (and a lil doughnut on the side because why not!) I can definitely recommend this place if you're looking for quick and easy service!
Atmosphere: 5
Food: 5
Service: 5
Toacha Wiseman
I was served by Morgan and was pleasantly surprised on how quick and effective her and her crew were in serving me and the rest of the customers in the drive thru. 10/10
Great location! Service was amazing and I was served in a timely matter. My order was made correctly contrary to most Tim Hortons in this city. Definitely my go to store in this area.
Atmosphere: 4
Food: 4
Service: 5
Arthur Cresswell
my order was made so fast i didn't finish ordering my drink before my bagel was made and by my side. Excellent work by the while crew!
Atmosphere: 5
Food: 5
Service: 5
Amie Lee Rosco
The 5am girls are great. But the girl on nights - now on afternoons lip rings. Is such a delight! My order is perfect and my stomach hurts from laughing
Atmosphere: 5
Food: 4
Service: 5
Hunter Hynes
I Went for breakfast, the staff was polite and friendly, the service was fast and the food was good
Horrible customer service very rude and efficient. They gave my food called. I ordered the bagel and it wasn’t posted and I asked for extra butter. There was a tiny bit of butter horrible customer service.
Yesterday evening, I visited the drive-thru after 6 PM and noticed that one team member appeared to be handling both taking orders and managing the window. Despite being busy, he remained calm and professional. I noticed his name tag said “Ayush,” and I politely asked him if he could personally prepare my simple cheese pizza.
He smiled without any sign of frustration and kindly agreed, saying, “I will make it for you.” While other staff members were engaged in conversation, Ayush took full responsibility and ensured everything was done properly.
The pizza he made was excellent, and I truly appreciate his dedication and customer service. He is an outstanding team member and I will come next time for sure to take this kind of service from him.
Atmosphere: 5
Food: 5
Service: 5
I asked at the drive through for a small cup with half milk and half water to make a warm milk and he said no I can't do that for you so I said can you do a small tea with milk and don't put the bag in he said a small tea orange pekoe and I said sure just don't put the bag in. He said yes is that it I said can I have an extra large decaf tea with vanilla and oat milk. He seemed confused and I said again that's an extra large tea with vanilla and oat milk and the other one no bag in.
He said drive up
The nice lady charged me and I said I have the small tea with no bag in just milk and hot water and I see it sat there with the bag in it. He gets asked to change it from the girl at the window and she said he's fixing it. Then hands me my drink and I see no tea bag hanging so I said where's the bag for this she said it's a decaf I said yeah tea where's the bag it's a decaf tea with vanilla and oat milk. He walks passed the window huffs and remakes it.
Then comes to the window and started to talk to me in a belittling manner saying he did it this time but you cannot adjust the menu if you want a milk with hot water you have to order a tea and say bag on the side. But that is what I said to do.
He was smirking and saying no just so you know you can't order like this. I was appalled that this person was talking to me in such a condescending belittling manner and telling me how to order I simply said I wanted to get a warm milk for my kid that's why you can charge me whatever you want I asked for a tea without the bag in it.
You screwed up my order and gave me a decaf coffee too he then persists I said decaf and I said yeah I did say decaf tea with vanilla and oat milk this just a decaf coffee there wasn't even vanilla or oat milk written on the top. I said did you charge me for coffee and he said no just 1 tea I said I bought 2 teas you charge me for 2 teas.
Then he shut me down with a smirk and said have a great day ma'am so I gave him a thumbs up and told him sarcastically he's doing amazing at his job and congratulations for being so good at what he does because I was pissed he was leaning out the window talking down to me like I'm an idiot asking for a completely ridiculous request that he did me a favor this one time. It was absolutely disrespectful and not necessary.
I called the store to see who the manger was and apparently he's the supervisor and said his manager is in tomorrow between 5pm and 1pm, I will call her to make a formal complaint I told him.
Service: 1
I went there at 2 clock pm and asked for a regular chili and they said it will take 2 hours to make and I said that it was alright and that I will come back. When I did come back at 4pm and asked for a chili they said that they didn’t have have any and when I told them that I came 2 hours ago to which one of the worker told me that they never even put the chili in.
Very disappointed
Service: 1
This is the only Tim Hortons that knows how to make an Icecapp properly, every where else I go it's all watery. The staff is very polite and fast. I noticed alot of the regular staff from Concession Street work at this one now.
Atmosphere: 5
Food: 5
Service: 5
One of the worst Tim that I had ever seen.
Service: 1
One of my favourite locations because they’re always so quick and friendly here. Everyone always remembers my order and makes it right even though it’s a bit finicky. Keep up the good work 🙂
Atmosphere: 5
Food: 5
Service: 5
krystal was awesome! she was so nice to me and the other customers she was dealing with, she was super quick making my drinks and she was so friendly! And to top it off it was the best coffee yet!!! Love this store!!
Atmosphere: 5
Food: 5
Service: 5
It’s a great location , warm staff , I always leave with a smile :)
Atmosphere: 5
Food: 5
Service: 5
I had a lovely time at this location! The employees were very friendly and my order was fast and efficient! One of my favourite beverages to get from Tim's during the summer is an Ice Cap and I'm happy to say this place served it perfectly (and a lil doughnut on the side because why not!) I can definitely recommend this place if you're looking for quick and easy service!
Atmosphere: 5
Food: 5
Service: 5
I was served by Morgan and was pleasantly surprised on how quick and effective her and her crew were in serving me and the rest of the customers in the drive thru. 10/10
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great location! Service was amazing and I was served in a timely matter. My order was made correctly contrary to most Tim Hortons in this city. Definitely my go to store in this area.
Atmosphere: 4
Food: 4
Service: 5
my order was made so fast i didn't finish ordering my drink before my bagel was made and by my side. Excellent work by the while crew!
Atmosphere: 5
Food: 5
Service: 5
The 5am girls are great. But the girl on nights - now on afternoons lip rings. Is such a delight! My order is perfect and my stomach hurts from laughing
Atmosphere: 5
Food: 4
Service: 5
I Went for breakfast, the staff was polite and friendly, the service was fast and the food was good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Sausage \u0026 Bacon Wrap
Horrible customer service very rude and efficient. They gave my food called. I ordered the bagel and it wasn’t posted and I asked for extra butter. There was a tiny bit of butter horrible customer service.
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