Disappointing Experience - Poor Service and Unhygienic Food
I recently visited the Subway at Hearst and I am extremely disappointed. The service was shockingly bad. The staff seemed disinterested and rude, barely paying attention while taking my order. They rushed through everything, made no effort to be polite, and it felt like they couldn't care less about customer satisfaction.
To make things worse, the food was far from fresh. The vegetables looked like they had been sitting out for ages, and the bread was stale. What really concerned me was the lack of hygiene — the counter was messy, and I saw a staff member handling food without gloves or washing their hands. It was honestly disgusting.
I expect much better from a brand like Subway. I won't be returning to this location, and I would advise others to avoid it unless they improve their staff training and food hygiene standards.
Atmosphere: 1
Food: 1
Service: 1
Codee Cantin
Seems most times we visit, the staff are irritated with most customers. And the perceived manager/owner doesn't have a smile on his face ever. The quality of the food we get there makes us question if we will be sick after. Sad when the subway is supposed to be quality food.
Atmosphere: 2
Food: 2
Service: 1
Preetkanwal Chahal
I just came out of Subway at Hearst,ON location. The lady staff member disappointed me with customer service, was rude, put just 5 green pepper thin slices by count in a footlong , just 3 slices of tomato in the whole footlong, same with cucumber, she put everything by half the amount, and even upon asking the reply wasn't polite enough. While eating it now, it feels like I'm eating just the bread
Rajbir Sran
I just visited this subway. The atmosphere is very good. And employees are also properly trained and very friendly. So please visit this subway.
Atmosphere: 5
Food: 5
Service: 5
Surinder Sandhu
I came in the afternoon Service and atmosphere is very good I recommend to all
Atmosphere: 5
Food: 5
Service: 5
Onkar Singh
Please take care of your unprofessional staff don’t even know how to deal with the customer.
Atmosphere: 1
Food: 1
Service: 1
Oleksandr Bilyy
Terrible service They put in sandwiches less ingredients than usual all Subway's do
Atmosphere: 1
Food: 1
Service: 1
Pardeep Maan
They don’t know how to grill the sandwich…… horrible
Deep Patel
"Great service at Subway thanks to the friendly and helpful skinny girl behind the counter. She made my sandwich exactly how I wanted it with a smile!"
Went to get a sub at 6pm , they only had multi grain bread, went later that week again at 7 pm and they had no bread left so they told me i could have a pita, wich is ridiculus, and when i get to have the bread i want, they always cheap out on veggies and sauce, i need to ask 3 time to have more olives, oignion and habanero pepers.
yuvraj Singh
Less quantity for more money no gud customer service
Harpreet Singh98
“I recently visited a Subway location and was met with a disappointing level of service from one of the staff members. The lady I interacted with seemed unprofessional and appeared to struggle with handling customer inquiries and requests. Her demeanor and lack of customer service skills left me feeling frustrated and dissatisfied with my experience.As a loyal customer of Subway, I believe it’s crucial for the management to be aware of such instances and take appropriate action to address them. Providing excellent customer service is essential for maintaining the reputation and integrity of the brand. I hope Subway franchise will take the necessary steps to ensure that all staff members receive adequate training and support to deliver exceptional service to customers consistently.”
Atmosphere: 1
Food: 1
Service: 1
Gurbir Singh
“I had a disappointing experience with a staff member at Subway who appeared unprofessional and struggled with customer interactions. I believe it would be beneficial for Subway to take appropriate action in addressing this issue.” I humbly request Subway franchise please inspect the location.
Atmosphere: 1
Food: 1
Service: 1
Mandeep Singh
Unprofessional staff. The lady Hema doesn’t know how to deal with the customers.
Disappointing Experience - Poor Service and Unhygienic Food
I recently visited the Subway at Hearst and I am extremely disappointed. The service was shockingly bad. The staff seemed disinterested and rude, barely paying attention while taking my order. They rushed through everything, made no effort to be polite, and it felt like they couldn't care less about customer satisfaction.
To make things worse, the food was far from fresh. The vegetables looked like they had been sitting out for ages, and the bread was stale. What really concerned me was the lack of hygiene — the counter was messy, and I saw a staff member handling food without gloves or washing their hands. It was honestly disgusting.
I expect much better from a brand like Subway. I won't be returning to this location, and I would advise others to avoid it unless they improve their staff training and food hygiene standards.
Atmosphere: 1
Food: 1
Service: 1
Seems most times we visit, the staff are irritated with most customers. And the perceived manager/owner doesn't have a smile on his face ever. The quality of the food we get there makes us question if we will be sick after. Sad when the subway is supposed to be quality food.
Atmosphere: 2
Food: 2
Service: 1
I just came out of Subway at Hearst,ON location. The lady staff member disappointed me with customer service, was rude, put just 5 green pepper thin slices by count in a footlong , just 3 slices of tomato in the whole footlong, same with cucumber, she put everything by half the amount, and even upon asking the reply wasn't polite enough. While eating it now, it feels like I'm eating just the bread
I just visited this subway. The atmosphere is very good. And employees are also properly trained and very friendly. So please visit this subway.
Atmosphere: 5
Food: 5
Service: 5
I came in the afternoon
Service and atmosphere is very good
I recommend to all
Atmosphere: 5
Food: 5
Service: 5
Please take care of your unprofessional staff don’t even know how to deal with the customer.
Atmosphere: 1
Food: 1
Service: 1
Terrible service
They put in sandwiches less ingredients than usual all Subway's do
Atmosphere: 1
Food: 1
Service: 1
They don’t know how to grill the sandwich…… horrible
"Great service at Subway thanks to the friendly and helpful skinny girl behind the counter. She made my sandwich exactly how I wanted it with a smile!"
Atmosphere: 5
Food: 5
Service: 5
Worst customer service I ever had.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Went to get a sub at 6pm , they only had multi grain bread, went later that week again at 7 pm and they had no bread left so they told me i could have a pita, wich is ridiculus, and when i get to have the bread i want, they always cheap out on veggies and sauce, i need to ask 3 time to have more olives, oignion and habanero pepers.
Less quantity for more money no gud customer service
“I recently visited a Subway location and was met with a disappointing level of service from one of the staff members. The lady I interacted with seemed unprofessional and appeared to struggle with handling customer inquiries and requests. Her demeanor and lack of customer service skills left me feeling frustrated and dissatisfied with my experience.As a loyal customer of Subway, I believe it’s crucial for the management to be aware of such instances and take appropriate action to address them. Providing excellent customer service is essential for maintaining the reputation and integrity of the brand. I hope Subway franchise will take the necessary steps to ensure that all staff members receive adequate training and support to deliver exceptional service to customers consistently.”
Atmosphere: 1
Food: 1
Service: 1
“I had a disappointing experience with a staff member at Subway who appeared unprofessional and struggled with customer interactions. I believe it would be beneficial for Subway to take appropriate action in addressing this issue.” I humbly request Subway franchise please inspect the location.
Atmosphere: 1
Food: 1
Service: 1
Unprofessional staff. The lady Hema doesn’t know how to deal with the customers.
Atmosphere: 1
Food: 1
Service: 1
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