I ordered a double big mac and got a regular big mac instead. Didn't realize until i got home so it was too late to point out someones mistake. Not impressed. Everything else was fine.
Update Sep 2025, from a 2 start to 1 star - The rewards have gotten worse, the large fries are now 6000 points instead of 4000 which have been that way since the rewards program was put in place. The coupons come out maybe once or twice a year now and there is barely any of them
A & W is a Canadian franchise and now has a rewards program. I will be going there from now on instead of an American chain.
Saarangi Balasingam
This place is a hit and miss. Sometimes the service is good and friendly, and other times not.
Atmosphere: 4
Food: 4
Service: 3
David Gates
Goated place
Atmosphere: 5
Food: 5
Service: 5
Ryan McVey
Drive through was fast.
Atmosphere: 5
Food: 5
Service: 5
Ousmane Dembele
The elderly guy at the drive thru at night always gets drink orders wrong. Ordered an iced coffee with extra cream and a strawberry fruitopia with no ice... ended up getting an iced coffee with barely any cream and an orange fruitopia with lots of ice. How hard can it be to make a drink?
Atmosphere: 1
Food: 1
Service: 1
J S
It's a McDonalds. No complaints. Food was warm when we got it.
Atmosphere: 5
Food: 5
Service: 5
Suyang Yoon
I’ve been really disappointed with my recent visits. My McGriddle had a hard, dry bun, and other orders were missing ingredients. This location used to be so much better, but the quality has really gone downhill.
Alsu
Do you even know how to wrap a wrap properly?? This is crazy hard to eat. Everything is falling out.
Atmosphere: 3
Food: 2
Service: 1
Brandon Somerville
Had a Mc Flurry with my kid
Atmosphere: 5
Food: 5
Service: 5
Omar “Rambo98” Skaik
This place used to be good with greater staff and management. However, things became different and more wreckless with new management running the resturant. Majority of the managers enjoy treating their workers like pets, especially the most hard working employees. Whenever, there's a chore that needs to be taken care of, instead of asking a worker who's standing closer to the sector to take care of the mess as it's their responsibility, the managers hammer and target only the hard working members and force them to clean up the mess they shouldn't have to be responsible for. They first start by saying please to only show positive gesture and earn kindness from pity. However, if the hard worker has their hand full and don't bother to assigning someone else to take care of it who either doesn't have their hands full of other tasks or is closer to the area of the situation, managers leave no filter and go on yelling and bullying staff to get the job done or be threatened to lose their job. Also, management likes to be very passive and agressive by forcefully telling staff to upsell donation coupons at the drive thru and constantly ask every person driving if they would like to donate when it should be left only as an option to be asking and not be a forceful habit to a point where they're making staff work like machines. In regards to drive thru, management are also aggresive when telling staff to make cars wait at the pull when the times are very slow and the driver only made it to the window 5 seconds ago waiting for their food to be handed out, making customers mad for being told to park and wait outside in bad weather when they want the food to be ready and handed to their car from the drive thru window. In conclusion, it is better to not attend this branch as management is corrupt and selfish. They show no kindness or positivity to staff and customers as long as they like to treat themselves as royal leaders of the branch and pity everyone else's sake. Don't go there.
On a cool temperate night after bluesfest I came here in search of food. The employee taking the order in the drive through was the most incompetent individual I’ve ever had the displeasure of speaking with. After repeating what I had ordered multiple times the employee crashed out and just yelled “drive through” repeatedly. As my patience was thinning, I indulged and pulled through. When speaking with a different employee at the window she had to re-enter our order because for some reason the other guy had imputed no buns or anything else but the beef on the burger. Upon my return home I had come to realize half the order was still missing.
Atmosphere: 1
Food: 1
Service: 1
Mikayla Smith
Frequent mistakes but friendly staff!
Atmosphere: 4
Food: 4
Service: 4
alexus williams
this is not the first issue i’ve had here god i wish’s it was but it’s mind blowing forsure. besides the fact im told i cant order certain things after 10pm at a 24 hour location, the fact you’re not even open 24 hours sometimes and weren’t ever 24 hours until maybe a year ago yet advertised and more, all of it is it crazy. now my issues here is to charge extra for a poutine then give me a portion that looks half eaten. I’d say it was a solid 8-10 bites before the poutine was gone. you can clearly see how empty the container is and as someone who frequently orders poutine it’s never this empty unless i come to this location. not sure if you’re skimping or just not training your employees to understand the right portion sizes. i’m also someone who has friends and family who work at mcdonald’s and they have confined this is not a regular portion. i also work in a restaurant and understand you don’t want to make too much and have it go to waste but to not give people what they’re paying for is just beyond ability to understand and my food wasn’t the only one skimped in this order either. just ridiculous
Atmosphere: 1
Food: 1
Service: 5
JASON SMITH
I ordered a large ice coffee, when I finished my drink I noticed something at bottom of cup…it was a black fly frozen inside an ice cube. When I brought it to their attention that their ice machine was obviously dirty the manager/owner wouldn’t even talk to me, he sent teenage staff to give me a coupon for a free meal. Poor service. I wouldn’t recommend this location.
I ordered a double big mac and got a regular big mac instead. Didn't realize until i got home so it was too late to point out someones mistake. Not impressed. Everything else was fine.
Update Sep 2025, from a 2 start to 1 star - The rewards have gotten worse, the large fries are now 6000 points instead of 4000 which have been that way since the rewards program was put in place. The coupons come out maybe once or twice a year now and there is barely any of them
A & W is a Canadian franchise and now has a rewards program. I will be going there from now on instead of an American chain.
This place is a hit and miss. Sometimes the service is good and friendly, and other times not.
Atmosphere: 4
Food: 4
Service: 3
Goated place
Atmosphere: 5
Food: 5
Service: 5
Drive through was fast.
Atmosphere: 5
Food: 5
Service: 5
The elderly guy at the drive thru at night always gets drink orders wrong. Ordered an iced coffee with extra cream and a strawberry fruitopia with no ice... ended up getting an iced coffee with barely any cream and an orange fruitopia with lots of ice. How hard can it be to make a drink?
Atmosphere: 1
Food: 1
Service: 1
It's a McDonalds. No complaints. Food was warm when we got it.
Atmosphere: 5
Food: 5
Service: 5
I’ve been really disappointed with my recent visits. My McGriddle had a hard, dry bun, and other orders were missing ingredients. This location used to be so much better, but the quality has really gone downhill.
Do you even know how to wrap a wrap properly??
This is crazy hard to eat. Everything is falling out.
Atmosphere: 3
Food: 2
Service: 1
Had a Mc Flurry with my kid
Atmosphere: 5
Food: 5
Service: 5
This place used to be good with greater staff and management. However, things became different and more wreckless with new management running the resturant. Majority of the managers enjoy treating their workers like pets, especially the most hard working employees. Whenever, there's a chore that needs to be taken care of, instead of asking a worker who's standing closer to the sector to take care of the mess as it's their responsibility, the managers hammer and target only the hard working members and force them to clean up the mess they shouldn't have to be responsible for. They first start by saying please to only show positive gesture and earn kindness from pity. However, if the hard worker has their hand full and don't bother to assigning someone else to take care of it who either doesn't have their hands full of other tasks or is closer to the area of the situation, managers leave no filter and go on yelling and bullying staff to get the job done or be threatened to lose their job. Also, management likes to be very passive and agressive by forcefully telling staff to upsell donation coupons at the drive thru and constantly ask every person driving if they would like to donate when it should be left only as an option to be asking and not be a forceful habit to a point where they're making staff work like machines. In regards to drive thru, management are also aggresive when telling staff to make cars wait at the pull when the times are very slow and the driver only made it to the window 5 seconds ago waiting for their food to be handed out, making customers mad for being told to park and wait outside in bad weather when they want the food to be ready and handed to their car from the drive thru window. In conclusion, it is better to not attend this branch as management is corrupt and selfish. They show no kindness or positivity to staff and customers as long as they like to treat themselves as royal leaders of the branch and pity everyone else's sake. Don't go there.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Best McDonald in town.
Atmosphere: 5
Food: 5
Service: 5
Where to begin.
On a cool temperate night after bluesfest I came here in search of food. The employee taking the order in the drive through was the most incompetent individual I’ve ever had the displeasure of speaking with. After repeating what I had ordered multiple times the employee crashed out and just yelled “drive through” repeatedly. As my patience was thinning, I indulged and pulled through. When speaking with a different employee at the window she had to re-enter our order because for some reason the other guy had imputed no buns or anything else but the beef on the burger. Upon my return home I had come to realize half the order was still missing.
Atmosphere: 1
Food: 1
Service: 1
Frequent mistakes but friendly staff!
Atmosphere: 4
Food: 4
Service: 4
this is not the first issue i’ve had here god i wish’s it was but it’s mind blowing forsure. besides the fact im told i cant order certain things after 10pm at a 24 hour location, the fact you’re not even open 24 hours sometimes and weren’t ever 24 hours until maybe a year ago yet advertised and more, all of it is it crazy. now my issues here is to charge extra for a poutine then give me a portion that looks half eaten. I’d say it was a solid 8-10 bites before the poutine was gone. you can clearly see how empty the container is and as someone who frequently orders poutine it’s never this empty unless i come to this location. not sure if you’re skimping or just not training your employees to understand the right portion sizes. i’m also someone who has friends and family who work at mcdonald’s and they have confined this is not a regular portion. i also work in a restaurant and understand you don’t want to make too much and have it go to waste but to not give people what they’re paying for is just beyond ability to understand and my food wasn’t the only one skimped in this order either. just ridiculous
Atmosphere: 1
Food: 1
Service: 5
I ordered a large ice coffee, when I finished my drink I noticed something at bottom of cup…it was a black fly frozen inside an ice cube. When I brought it to their attention that their ice machine was obviously dirty the manager/owner wouldn’t even talk to me, he sent teenage staff to give me a coupon for a free meal. Poor service. I wouldn’t recommend this location.
Atmosphere: 1
Food: 1
Service: 1
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