Second Cup Café

486 Hazeldean Rd, Kanata
(343) 545-0722

Recent Reviews

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Hoda Moawad

Frappe Espresso large it so bad nothing feeling like coffee at all I drink ice grinder with Whip cream only it doesn’t worth the price no test

Food: 1

Service: 2

Hilal Zeynep

The sweetest ladies make my order almost every morning throughout the week before I head to work nearby, very kind service. The owner is just as polite, they never fail to make my morning.

Atmosphere: 5

Food: 5

Service: 5

Solider Armatang

They close at 6pm……..it’s summer and the sun sets at 9pm, come on people

Jason Holdright

It's a great little generic coffee shop. Service and products are excellent.

Atmosphere: 3

Food: 4

Service: 5

Alexandra A

Specifically asked to not make my frappe watery and guess what I got..a watered down frappe. Everyone wants a tip but can’t do the simple basics.

Atmosphere: 3

Food: 1

Service: 3

Hamza Syed

Drive through is such a convenient feature. Loved the brewed dark roast. Delicious. Will be back!

Food: 5

Service: 5

Nora Burns

Website and sign on door says they close at 6pm on Wednesday but it was already closed at 5:40pm.

Service: 1

Jason

Good coffee and speciality drinks made by very good baristas. Except for whoever makes them on Monday evenings. The milk in the lattes she makes are always burnt, and the drinking cap has a very strong perfume odor that makes it almost impossible to drink immediately. Every Monday. :( Please advise.

Lee

I was ordering when the employee Taylor Mc got rudely interrupted by a customer, when she was extremely busy, but she handled it well and was respectful when most would not be if anything she deserves a raise she is super nice and caring

Atmosphere: 5

Food: 5

Service: 5

Will Li

If you do not accept UberEats order, don't open it on Uber Eats then. Ordered four times and got cancelled four times. With 0 explanation, they just cancel your order until you go to another restaurant.

Service: 1

Dan McManus

Can be a busy location. Best to order ahead of time

Atmosphere: 5

Food: 5

Service: 5

Anna Vg

Detoured to drive-thru to support Canadian business and was disappointed. You guys need to really put your best efforts these days and outperform your American competitors. Waiting for only one car served in the drive-through line was impossibly long as they ordered only two drinks! As for my order, the scone was fine, for coffee I asked for 2 milks and one sugar but not sure if they put any or the roast was really dark. I will try other locations but not sure about this one.

Fern Reis

Always good.

Atmosphere: 5

Food: 5

Service: 5

Brad Hall

I love Second Cup lattes, which I always order and why I stay loyal.

My huge complaints are:
1. The state of the washrooms. One has been out of order since 2020. The other is filthy. There doesn’t seem to be any effort or pride put in this cafe by the owner.
2. I can’t help but compare costumer service between it and the nearby Starbucks where the employees are cheerful, engaging, energetic and thank us when we tip them…everytime.

This could be a very successful cafe with its location and well placed patio but it really needs some love!

Atmosphere: 4

Food: 4

Service: 4

david sugarman

So dirty...so so so dirty

Atmosphere: 1

Service: 1

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