The guy at the drive through kept interrupting me while trying to order. Consequently the order was wrong. I got no receipt to check and he told me I was wrong when I went in to correct the order. I will NEVER go back to this restaurant again.
Reilly Hyde
Giving 5 stars and wanna say that somebody’s gotta give Jayden a raise. Guys killing it.
Tyana St-Martin McClinchey
We ordered 2 Asiago Bacon Ranch Classic Club Sandwiches at the location in Carleton Place.While on our drive, we open up our sandwiches to realize that the Ranch, Bacon and cheese are not on our sandwiches.We then decide to head to our closest location, which is the Kanata location.We entered the drive through and let the person answering the speaker know what had happened amd we wondering if we could just have the missing ingredients to add to the sandwiches. They gave us no other response than to drive up to the 2nd window. Once we are arrive, the manager on duty at the window offered absolutely no type of resolution or compensation. He specifically said there was absolutely nothing he could do and that he had no other option than to have the sandwhiches as they were or drive back to Carleton Place.At this point we had suggested if we could even pay for the sole ingredients that we had ALREADY paid for as a solution. We do understand that they may have been different owners thus we found this to be a reasonable solution to negating any costs lost from the Wendy's location in Kanata for fixing our orders from Carleton place.The manager said that he was unable to do that for us. He went as far to explain that he can only do that type of thing for other employees regardless of their location, but however not for customers.We asked if he knew if the owner of this establishment owned other establishments, he then confirmed and asked the relevance. We then explained our thinking as to why we were offering to pay for the missing ingredients we had already previously purchased.He gave us no response and asked that if we liked to further discuss to come inside. We than went inside to show the receipt and explained that if this type of scenario had happened at any other type of corporation they would be wiling to help.He then reluctantly gave us a container with 3 slices bacon (inadequate amount considering their were 2 Sandwiches) and 2 slices of cheese.I am astonished that this is how Wendy are training their managers to handle errors and customer situations.
Rye Speaks
We had a good visit to this Wendy’s. We customized our burgers and they were prefect. The side Caesar salad had a nice taste with good amount of cheese and bacon. The side chili was tasty as well. Overall good experience.
I went to the drive thru yesterday. The person that served me was so courteous and friendly. The food was served fast and my order was perfect! What a great experience!
Atmosphere: 5
Food: 5
Service: 5
S. M.
I drove up to a window and they gave me a greasy dirty burger and fries. It hits the spot after a power lifting session.
Atmosphere: 5
Food: 5
Service: 5
Danya Al-Obaidi
Other then the fact that people have zero concern or care about the elevator priority the mall is alright.
Atmosphere: 3
Food: 4
Service: 4
Victoria Wallace
Got drive-thru meal deal. Food looked really good and tasted even better. Always love the
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Amber Nyugen
I want to give it more based on the guys that usually work evening drive thru but whoever the girl is that was working tonight is absolutely hands down the rudest employee I’ve ever interacted with… anywhere.I ordered 2 chicken wraps in the drive thru.. her response “ya” … I wait to see if she’s going to say anything else… she doesn’t… so I said “can you add pickles” ….. her response…. “Ya”…. And radio silence. I’m like okay that’s it thanks. She’s like “drive up”…. I get to the window and she won’t even look at me, and puts the payment machine out the window , I tap, she closes the window. I was going to say something… but I honestly was so shocked she’s so rude. She opens the window and shoves the bag in my hand and slams the window shut. No words other than “ya” and “ya” were exchanged through the whole interaction. Please, management… talk to this girl. She was working this evening drive thru at 910 pm….. I honestly don’t know if I’ll be back.
Atmosphere: 4
Food: 4
Service: 1
Brock Kirkman
Very good fast food restaurant love their burgers. Always fresh restaurants are usually clean quick service. I love the new barbecue bacon Burger only for a limited time. But I'll get them while I can. You should try one they're delicious. Staff is usually very friendly. I've always loved Wendy's one of the better fast food restaurants out. Check it out if you never have you won't be disappointed. Keep up the great work stuff go Wendy's go.
I used to love eating here, but lately every meal I order from them has a mistake. Tonight, I decided I was going to order their new BBQ Bacon Cheeseburger - I'm lactose intolerant, but they didn't have a non-cheeseburger option. I ordered it, and when it arrived, it had cheese despite me saying not to put any (in comments and using their own 'remove cheese slice' option).I tried a second time, and this time, not only did they do the SAME thing, they also sent me a strawberry frosty instead of mint.They don't bother to read instructions, and the food was cold. What a disappointment.
Food: 1
Service: 1
Canada
Food is not bad for a fast-food restaurant. This is a complex of a Tim Hortons and a Wendy’s sharing the interior space, which makes it a bit crowded and noisy, but instead, you will have the option to order a coffee after your meal.
Atmosphere: 4
Food: 4
Service: 5
Edmon Mariné Clota
Much better than McDonalds. It is a pitty tho that the staff looks absolutely miserable, I really hope their conditions improve
Atmosphere: 1
Food: 4
Service: 2
Clayton Thorkelson
Grabbed an order for the family, was checking the bags to make sure it was all there, staff was kind enough to tell me to not bother it is all there. Took their word, but was missing 2 orders of fries and kids drinks. Should have checked....
Atmosphere: 3
Food: 4
Service: 2
V
I got the chicken sandwich which was served hot and fresh (although they had no other customers)A Wendys chicken sandwich is truly underrated
The guy at the drive through kept interrupting me while trying to order. Consequently the order was wrong. I got no receipt to check and he told me I was wrong when I went in to correct the order. I will NEVER go back to this restaurant again.
Giving 5 stars and wanna say that somebody’s gotta give Jayden a raise. Guys killing it.
We ordered 2 Asiago Bacon Ranch Classic Club Sandwiches at the location in Carleton Place.While on our drive, we open up our sandwiches to realize that the Ranch, Bacon and cheese are not on our sandwiches.We then decide to head to our closest location, which is the Kanata location.We entered the drive through and let the person answering the speaker know what had happened amd we wondering if we could just have the missing ingredients to add to the sandwiches. They gave us no other response than to drive up to the 2nd window. Once we are arrive, the manager on duty at the window offered absolutely no type of resolution or compensation. He specifically said there was absolutely nothing he could do and that he had no other option than to have the sandwhiches as they were or drive back to Carleton Place.At this point we had suggested if we could even pay for the sole ingredients that we had ALREADY paid for as a solution. We do understand that they may have been different owners thus we found this to be a reasonable solution to negating any costs lost from the Wendy's location in Kanata for fixing our orders from Carleton place.The manager said that he was unable to do that for us. He went as far to explain that he can only do that type of thing for other employees regardless of their location, but however not for customers.We asked if he knew if the owner of this establishment owned other establishments, he then confirmed and asked the relevance. We then explained our thinking as to why we were offering to pay for the missing ingredients we had already previously purchased.He gave us no response and asked that if we liked to further discuss to come inside. We than went inside to show the receipt and explained that if this type of scenario had happened at any other type of corporation they would be wiling to help.He then reluctantly gave us a container with 3 slices bacon (inadequate amount considering their were 2 Sandwiches) and 2 slices of cheese.I am astonished that this is how Wendy are training their managers to handle errors and customer situations.
We had a good visit to this Wendy’s. We customized our burgers and they were prefect. The side Caesar salad had a nice taste with good amount of cheese and bacon. The side chili was tasty as well. Overall good experience.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Spicy Chicken Sandwich, Wendy’S Chili, Sandwich
I went to the drive thru yesterday. The person that served me was so courteous and friendly. The food was served fast and my order was perfect! What a great experience!
Atmosphere: 5
Food: 5
Service: 5
I drove up to a window and they gave me a greasy dirty burger and fries. It hits the spot after a power lifting session.
Atmosphere: 5
Food: 5
Service: 5
Other then the fact that people have zero concern or care about the elevator priority the mall is alright.
Atmosphere: 3
Food: 4
Service: 4
Got drive-thru meal deal. Food looked really good and tasted even better. Always love the
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
I want to give it more based on the guys that usually work evening drive thru but whoever the girl is that was working tonight is absolutely hands down the rudest employee I’ve ever interacted with… anywhere.I ordered 2 chicken wraps in the drive thru.. her response “ya” … I wait to see if she’s going to say anything else… she doesn’t… so I said “can you add pickles” ….. her response…. “Ya”…. And radio silence. I’m like okay that’s it thanks. She’s like “drive up”…. I get to the window and she won’t even look at me, and puts the payment machine out the window , I tap, she closes the window. I was going to say something… but I honestly was so shocked she’s so rude. She opens the window and shoves the bag in my hand and slams the window shut. No words other than “ya” and “ya” were exchanged through the whole interaction. Please, management… talk to this girl. She was working this evening drive thru at 910 pm….. I honestly don’t know if I’ll be back.
Atmosphere: 4
Food: 4
Service: 1
Very good fast food restaurant love their burgers. Always fresh restaurants are usually clean quick service. I love the new barbecue bacon Burger only for a limited time. But I'll get them while I can. You should try one they're delicious. Staff is usually very friendly. I've always loved Wendy's one of the better fast food restaurants out. Check it out if you never have you won't be disappointed. Keep up the great work stuff go Wendy's go.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Baconator Fries, Baconator, Sandwich
Restaurantji Recommends
I used to love eating here, but lately every meal I order from them has a mistake. Tonight, I decided I was going to order their new BBQ Bacon Cheeseburger - I'm lactose intolerant, but they didn't have a non-cheeseburger option. I ordered it, and when it arrived, it had cheese despite me saying not to put any (in comments and using their own 'remove cheese slice' option).I tried a second time, and this time, not only did they do the SAME thing, they also sent me a strawberry frosty instead of mint.They don't bother to read instructions, and the food was cold. What a disappointment.
Food: 1
Service: 1
Food is not bad for a fast-food restaurant. This is a complex of a Tim Hortons and a Wendy’s sharing the interior space, which makes it a bit crowded and noisy, but instead, you will have the option to order a coffee after your meal.
Atmosphere: 4
Food: 4
Service: 5
Much better than McDonalds. It is a pitty tho that the staff looks absolutely miserable, I really hope their conditions improve
Atmosphere: 1
Food: 4
Service: 2
Grabbed an order for the family, was checking the bags to make sure it was all there, staff was kind enough to tell me to not bother it is all there. Took their word, but was missing 2 orders of fries and kids drinks. Should have checked....
Atmosphere: 3
Food: 4
Service: 2
I got the chicken sandwich which was served hot and fresh (although they had no other customers)A Wendys chicken sandwich is truly underrated