Almost need to put a sign outside when your machines are broken. Had to wait in a 10 minute drive-through lineup because your ice cap machine was broken and that's all I ordered.
Player.Number:303
My weekend breakfast always done here.
Mel B
Order 1 small blackberry yuzu frozen , 1 large yuzu frozen and 50 tidbits = is it really 26 something ? She didn't give me a receipt.
J Roberts
No line ups prompt service love your dark roast wish I could get in individual packets
Atmosphere: 5
Food: 5
Service: 5
John Perce
A/C is apparently broken and the have no grill for almost a year!! Worst location in town for sure
Atmosphere: 1
Food: 2
Service: 3
Gord White
We ordered from this establishment via DoorDash. The food was fine but there was clearly no pride taken by the employees packing it for delivery. Donuts were smashed together. We ordered three of the same drinks and they all looked completely different and were shoved inside the bag with the food, getting whipped cream on everything. Very disappointing having to explain to my kids why the weekend treat they were hoping for looked like garbage.
Pedram E
Very disappointed with my experience at this Tim Hortons location. The staff were rude and poorly managed. One of the cash registers was closed with no sign, and I stood waiting with no assistance while the person handling orders was also trying to prepare them—clearly overwhelmed.
Meanwhile, another customer was served ahead of me from the second cash register, completely ignoring that I had been waiting. The manager was present but rather than stepping in to help, she acted rudely and appeared more focused on pretending to be busy than actually managing the situation.
It’s unfortunate to see such disorganized operations and lack of basic customer service at a well-known brand like Tim Hortons.
It’s my daily ritual — that first sip of Tim Hortons coffee makes everything better.
farah yazdan
Always we are here after doing groceries in freshco, I like it, people who work here are polite and patient !
Adrian Z
Broken latte machines with no fix for weeks
a noon
(Edit to add staff name, Barb)
I always order a large green tea with a peppermint tea bag and 2 sugar 1 cream, most locations give me a hard time about it and I’ve even had some employees at some locations give some serious attitude. It’s fine I get it’s not the typical Tim Hortons order but I prefer Tims over Starbucks for a multitude of reasons…
I’ve been coming to this one for a few weeks since I work in the area, and after only 3 times serving me, Barb knows my order and was totally respectful of it!
I was shocked, it was incredible customer service, I’d never felt so appreciative of a Tims employee in my life. I’ve come to this location countless times through my life as I’m a raised Keswickian, but never once till now did they ever give me an interaction that made me want to give a positive review. Don’t know if that speaks for general standards of Tims, but Barb is holding the crown.
This is the standard of service that Tims should shoot for, she is setting it. 💯🙏
Lexie Manuel
I ordered 2 coffees and it not only took 10 minutes to make but they also tasted awful and where made incorrect
Very bad customer service and not clean
Very good atmosphere
Atmosphere: 5
Food: 5
Service: 5
Everyday ice cap machine is down and slow service
Almost need to put a sign outside when your machines are broken. Had to wait in a 10 minute drive-through lineup because your ice cap machine was broken and that's all I ordered.
My weekend breakfast always done here.
Order 1 small blackberry yuzu frozen , 1 large yuzu frozen and 50 tidbits = is it really 26 something ? She didn't give me a receipt.
No line ups prompt service love your dark roast wish I could get in individual packets
Atmosphere: 5
Food: 5
Service: 5
A/C is apparently broken and the have no grill for almost a year!! Worst location in town for sure
Atmosphere: 1
Food: 2
Service: 3
We ordered from this establishment via DoorDash. The food was fine but there was clearly no pride taken by the employees packing it for delivery. Donuts were smashed together. We ordered three of the same drinks and they all looked completely different and were shoved inside the bag with the food, getting whipped cream on everything. Very disappointing having to explain to my kids why the weekend treat they were hoping for looked like garbage.
Very disappointed with my experience at this Tim Hortons location. The staff were rude and poorly managed. One of the cash registers was closed with no sign, and I stood waiting with no assistance while the person handling orders was also trying to prepare them—clearly overwhelmed.
Meanwhile, another customer was served ahead of me from the second cash register, completely ignoring that I had been waiting. The manager was present but rather than stepping in to help, she acted rudely and appeared more focused on pretending to be busy than actually managing the situation.
It’s unfortunate to see such disorganized operations and lack of basic customer service at a well-known brand like Tim Hortons.
Restaurantji Recommends
It’s my daily ritual — that first sip of Tim Hortons coffee makes everything better.
Always we are here after doing groceries in freshco, I like it, people who work here are polite and patient !
Broken latte machines with no fix for weeks
(Edit to add staff name, Barb)
I always order a large green tea with a peppermint tea bag and 2 sugar 1 cream, most locations give me a hard time about it and I’ve even had some employees at some locations give some serious attitude. It’s fine I get it’s not the typical Tim Hortons order but I prefer Tims over Starbucks for a multitude of reasons…
I’ve been coming to this one for a few weeks since I work in the area, and after only 3 times serving me, Barb knows my order and was totally respectful of it!
I was shocked, it was incredible customer service, I’d never felt so appreciative of a Tims employee in my life. I’ve come to this location countless times through my life as I’m a raised Keswickian, but never once till now did they ever give me an interaction that made me want to give a positive review. Don’t know if that speaks for general standards of Tims, but Barb is holding the crown.
This is the standard of service that Tims should shoot for, she is setting it. 💯🙏
I ordered 2 coffees and it not only took 10 minutes to make but they also tasted awful and where made incorrect
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