Osmow's Shawarma

Today I went with family, bad experience from order counter. The staff was very unpleasant and unwelcoming. Ordered a mango juice, she was not even ready to tell I have to pick it up from the fridge behind me. After waiting, she pointed out it. Then, when requested for a straw, she was so unhappy to pick it up for us. Felt very uncomfortable never before. Pls reeducate your staff.

Atmosphere: 4

Food: 4

Service: 1

If your restaurant decides, it's not taking orders in house, something should really be posted on the door so you don't waste people's time while they wait in line. Stood in line for ten minutes, only to be told.They are not taking any more orders. I guess Uber Eats and skip the dishes, Take precedent over, take out customers.

Atmosphere: 1

Food: 1

Service: 1

Turned away at 8 pm despite being open until 10:30 because it was ‘busy’

Service: 1

After 10s of visits to this location I cannot help but point out how much I love the quality, and the quickness of service. Over almost a year of visits, I've constantly been greeted by warm and friendly service from Avneet, Dhruvi, and Neerav. They make me feel at home and give great portions, there are an assortment of restaurants in the riocan complex but osmows keeps me coming back for the amazing quality and the lovely people. This is the best location I've been to Kingston and beyond, and without a single doubt they'll have me coming back.

Atmosphere: 5

Food: 5

Service: 5

Genuinely one of the best experiences we had in an Osmow’s location. The food was great and the staff even better. They were very accommodating and helpful. 100% recommend.

Excellent service. Quality food and rich experience.

My husband and I come here often. We prefer to go to the Gaddiners location since it’s closer to where we live. I usually get chicken or lamb on stix or half and half. My husband normally gets chicken or lamb on rocks. I’ve also tried to purine and it was wonderful! Always great, good price, good food!

Love the food here. A tasty lunch or dinner for the family.

Rishi is best. He served us at 11:59 respect for him

Amazing service . The turban guy was very helpful . Thank you for the amazing experience

This is the ONLY Osmows to order from in Kingston. Rice is cooked properly and the chicken isn't dry. I always order mine spicy and they deliver on the spice. Also the garlic sauce is always JUST enough without being soggy.

I usually order a pick up and they finish my order much earlier than expected.

Vegetarian options: Falafel options

Dietary restrictions: Vegetarian friendly

Wheelchair accessibility: Yes

Food: 5

Service: 5

I literally got so little meat it’s frustrating. Work across from this place and served me an entire box full of fries with a laughable amount of meat. Seriously got fries on the chicken. Not even enough sauce to eat half of the fries. Absolute joke, will be writing another review when I figure out how to add photos because it’s a joke how much I paid for a glorified box of fries

Atmosphere: 1

Food: 1

Service: 3

I usually enjoy ordering from Osmow’s, but I’ve noticed a consistent issue with portion sizes, especially with mobile pickup orders. Today, I received barely half the usual quantity, which was quite disappointing. This isn’t the first time it has happened, and it seems like mobile pickup orders are being given smaller portions. For the price, I’d expect consistency and fairness. Hope this gets addressed because I’ve always liked the food here!

Atmosphere: 5

Food: 3

Service: 3

Food is good for what it is, greasy fast food but I'd like to know where it says it costs extra for cheese, on top of the fact that they don't tell you....

Atmosphere: 2

Food: 4

Service: 3

Recommended dishes: Shawarma

Really good environment, food was so delicious and staff’s really nice too ⭐️

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shawarma, Chicken Shawarma Wrap