UPDATE..... I received a reply from the owner who shared their generic disappointment that we didn't enjoy our experience. They shared they wished they would of known about it at the time to better assist us and then wished us a Happy New Year...that's it??? That is a "COP OUT " statement. I have worked in the customer service industry for over 30 years and this reply lacks sincerity and genuineness, it's unacceptable! Remember, the staff was unattentive, we were practically trapped where we were seated, not to mention they also added 3 more people to our table. So, you CAN'T assist now or better yet, since you have our money, you DONT have to! This just SOLIDIFIES why we will not be returning to this venue and will share our experience with others.
DISAPPOINTING EXPERIENCE!!!!
It is sad that I have to write this review as this is one of the most stunning venues in Kingston. Our 1st experience at Mardi Gras New Years event a few years ago was outstandingly amazing, food, atmosphere and service...spot on.
However, this time it was HORRIBLE!!
Our server who came out of retirement to assist with the venue should of stayed home. He was not helpful at all and spent most of the time spinning in circles. I don't believe this was any fault of his own as the place was over crowed and poorly organized. I believe the poor fella was overwhelmed.
The way it was set up, was very inconvenient for all guests to navigate to the bar, get around all the tables or to even to get to the washroom. The bar was barricaded by dining tables in front of it and the whole length of the bar.
The food was COLD and mediocre. We had the Prime Rib and our girls had the Lamb and Salmon. Oh, the best yet... complementary champagne was DISQUSTING, tasted like a $4 dollar bottle of crap. I cant believe we a paid for this. We PAID about $120 each so for 4 of us well over $400. We sat facing the wall with all the beauty of the venue behind us. Are you serious, this is pathetic.
WE WILL NEVER RETURN TO THIS VENUE!!! You have spoiled it for us, too bad. We looked forward to it and it was beyond DISAPPOINTING!!! If you were decent in any way you would give us a REFUND, but I am not holding my breath.
P.S. There were "NO" New Years decorations, NONE! NO hats, spinners, noise makers, streamers at all!! Seriously...its NEW YEARS 2025!! Sadly, after dinner "NOT" a single server came by to see us, we were completely FORGOTTEN...WOW and at over a $100 a head...we should NEVER be forgotten!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Laelar Gundlack
We were there for 5pm service for the prix fixe Christmas dinner and it was wonderful. The service was spectacular, the salad and mains were excellent. The only oddity was the trifle and we admit to being confused by the sprinkles. Atmosphere was fantastic. Highly recommend.
Atmosphere: 5
Food: 4
Service: 5
Michael Seguin
Horrible!!!!
We PAID over $400 and they placed us in a corner facing a wall. Not just any wall, the one at the end of the venue and essentially right by the band.
We were practically trapped at our table with cold mediocre food, crap tasting complimentary sparkling wine and poor service so was so much so they forgot about us after dinner. How could we request assistance if no one is coming by!!
Poorly organized and not a single New Years Eve decoration...seriously and at over $100 a plate?? RIDICULOUS!
I sent a reply to the owner Paul Fournier, that went on deaf ears!
His generic message was lacking sincerity and genuineness. They are lacking in customer service and they just proved they don't care about their customers.
This just solidifies why we won't EVER be back and will continue to share our experience with others.
Nicole
We came with friends for the Christmas dinner specials. The place is so well decorated, it was beautiful. The food was excellent, craft beers on tap, great service. It was a wonderful evening.
Atmosphere: 5
Food: 5
Service: 5
Vitor Brumatti
Excellent restaurant in Kingston. The food is wonderful, the service is perfect and the atmosphere is very cozy. Perfect for a family dinner or a company party.
Atmosphere: 5
Food: 5
Service: 5
Michael Mulridge
I am not sure how I never knew of this place! First, thank you for offering Thanksgiving dinner on the Friday. I was in town until Saturday morning so it was nice to go out with family and celebrate. Second, the food was amazing. From the soup (OMG) to the salad to the buffet to the desserts. I honestly have no complaints about the food. The service was outstanding! We were greeted with a smile, and taken to our seats, where the server immediately introduced himself and took our drink order. The staff were all well-groomed and professional. Finally, the atmosphere is one of sophistication and elegance. I highly recommend it for a special night out or, if you want, to treat yourself to a great meal. The only issue I have is that parking is limited so be prepared to park down the street a bit. It was not a big deal. Give this establishment a try.
Atmosphere: 5
Food: 5
Service: 5
D W (Yoesmate)
Thanksgiving dinner buffet very good not your standard fair but very good, although the vegetable selection good have been better.
Really different venue, quite nice for a change. Very friendly staff, quick and friendly.
Atmosphere: 4
Food: 4
Service: 4
carlie papazian
We just had our wedding here and it was absolutely wonderful! The staff was great, the venue was beautiful and our guests had the best time! They figured everything out when I was stressed, and they continued to show their excellence during the reception. I will continue to recommend this venue for any brides looking for their perfect spot! Paul and Dennis were great, their staff handled everything with grace and adapted on the fly! Thank you Renaissance for making our day SO perfect.
Stéphane Fontes
Old church, converted into a restaurant, where you eat very well.
Sylviane BRISSE
Lunch during a tourist trip good meal very nice setting very friendly staff
Worst experience even though this is the 3rd time we came here. The Turkey dinner and brunch was very great, but this gives us an unforgettable experiment.
False advertising alert, beware of the deal AYCE steak 8oz striploin on-going for 33.95$.
It may sounds we are greedy but all we want to share is the unpleasant experiment.
First, we came to anticipate to the deal of steak unlimited (ayce), planned to get 2 portions and go as it kinda a deal when 16oz steak for $34 (as we were told the standard size for steak is 8oz here)
Confirmed they said it is AAA quality, so happy even though it was waited 30 minutes for the first to come out but it look so beautifully cooked medium rare for the first order ✨
Then we ordered the second immediately as it took long, it came as half of the first (so 4oz maybe?) - it took 45 minutes! The explanation and understanding was they have big table order so I accept it.
So we decided to order another one with the hope it will make up for the second, it took another 45 minutes even though the big table already had their food. And surprisingly, it came with half of the portion of second order (we were so mad inside to take picture and it was pouring rain so we just wanna go fast). The whole concept was just annoying and like you want to push customer to go as the waiting time is so long to order the next one.
Dear Restaurant, if you planned to open a deal to customer, make sure you do it right. 1st thing: Yes understand steak is expensive, but this is out-of-standard story. 2nd thing: Who take 45 minutes to cook 2oz steak? (the last one we had were half of the second order) What even surprised me is when the server asked everything how was it, I told the truth it seem so funny how the next came half of the first, his replied was just "oh, is that so" and laugh even-though he ran the food. I still tip 20% as my standard of tip.
Best regards and you lost a customer forever today. It may not be seem big of a deal to you, but I just wanna share my experiment so everyone else can beware before participating in this deal ? 2 hours just to have in total 14oz of steak, not worth my time at all ?
Atmosphere: 5
Food: 1
Service: 3
Trevor Oddell
Went there for mother's Day..overall even though the food was a little tired from being later in the day overall the experience was good. Good job by staff and the atmosphere good as well. Looking forward to perhaps having an opportunity to go there not for a buffet event. Well done though didn't go hungry and some nice presentations and glad we managed to get some spring rolls and lemon pie.
Atmosphere: 5
Food: 4
Service: 5
Barb O'Neill
Hot buffet I was served the scraping from the bottom of the pan normally its replaced before that time. Cold was set up lovelly
Kathleen B
Our first visit to The Renaissance was amazing. The atmosphere is warm and romantic with high ceilings, cozy seating, beautiful chandeliers, and exquisite stained glass windows. The service was perfect...attentive, friendly, and very efficient. We appreciated the manager coming over and checking in towards the end of our visit. It shows that this business cares about customer satisfaction. The food was well-prepared, beautifully presented, and delicious. We will be highly recommending this restaurant to friends & family.
Atmosphere: 5
Food: 5
Service: 5
Louise Barriage
Everything was perfect from the service to the food perfection
UPDATE.....
I received a reply from the owner who shared their generic disappointment that we didn't enjoy our experience. They shared they wished they would of known about it at the time to better assist us and then wished us a Happy New Year...that's it???
That is a "COP OUT " statement.
I have worked in the customer service industry for over 30 years and this reply lacks sincerity and genuineness, it's unacceptable!
Remember, the staff was unattentive, we were practically trapped where we were seated, not to mention they also added 3 more people to our table.
So, you CAN'T assist now or better yet, since you have our money, you DONT have to!
This just SOLIDIFIES why we will not be returning to this venue and will share our experience with others.
DISAPPOINTING EXPERIENCE!!!!
It is sad that I have to write this review as this is one of the most stunning venues in Kingston.
Our 1st experience at Mardi Gras New Years event a few years ago was outstandingly amazing, food, atmosphere and service...spot on.
However, this time it was HORRIBLE!!
Our server who came out of retirement to assist with the venue should of stayed home. He was not helpful at all and spent most of the time spinning in circles. I don't believe this was any fault of his own as the place was over crowed and poorly organized. I believe the poor fella was overwhelmed.
The way it was set up, was very inconvenient for all guests to navigate to the bar, get around all the tables or to even to get to the washroom. The bar was barricaded by dining tables in front of it and the whole length of the bar.
The food was COLD and mediocre. We had the Prime Rib and our girls had the Lamb and Salmon.
Oh, the best yet... complementary champagne was DISQUSTING, tasted like a $4 dollar bottle of crap. I cant believe we a paid for this. We PAID about $120 each so for 4 of us well over $400.
We sat facing the wall with all the beauty of the venue behind us. Are you serious, this is pathetic.
WE WILL NEVER RETURN TO THIS VENUE!!!
You have spoiled it for us, too bad. We looked forward to it and it was beyond DISAPPOINTING!!!
If you were decent in any way you would give us a REFUND, but I am not holding my breath.
P.S.
There were "NO" New Years decorations, NONE! NO hats, spinners, noise makers, streamers at all!! Seriously...its NEW YEARS 2025!!
Sadly, after dinner "NOT" a single server came by to see us, we were completely FORGOTTEN...WOW and at over a $100 a head...we should NEVER be forgotten!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
We were there for 5pm service for the prix fixe Christmas dinner and it was wonderful. The service was spectacular, the salad and mains were excellent. The only oddity was the trifle and we admit to being confused by the sprinkles. Atmosphere was fantastic. Highly recommend.
Atmosphere: 5
Food: 4
Service: 5
Horrible!!!! We PAID over $400 and they placed us in a corner facing a wall. Not just any wall, the one at the end of the venue and essentially right by the band. We were practically trapped at our table with cold mediocre food, crap tasting complimentary sparkling wine and poor service so was so much so they forgot about us after dinner. How could we request assistance if no one is coming by!! Poorly organized and not a single New Years Eve decoration...seriously and at over $100 a plate?? RIDICULOUS! I sent a reply to the owner Paul Fournier, that went on deaf ears! His generic message was lacking sincerity and genuineness. They are lacking in customer service and they just proved they don't care about their customers. This just solidifies why we won't EVER be back and will continue to share our experience with others.
We came with friends for the Christmas dinner specials. The place is so well decorated, it was beautiful. The food was excellent, craft beers on tap, great service. It was a wonderful evening.
Atmosphere: 5
Food: 5
Service: 5
Excellent restaurant in Kingston. The food is wonderful, the service is perfect and the atmosphere is very cozy. Perfect for a family dinner or a company party.
Atmosphere: 5
Food: 5
Service: 5
I am not sure how I never knew of this place! First, thank you for offering Thanksgiving dinner on the Friday. I was in town until Saturday morning so it was nice to go out with family and celebrate. Second, the food was amazing. From the soup (OMG) to the salad to the buffet to the desserts. I honestly have no complaints about the food. The service was outstanding! We were greeted with a smile, and taken to our seats, where the server immediately introduced himself and took our drink order. The staff were all well-groomed and professional. Finally, the atmosphere is one of sophistication and elegance. I highly recommend it for a special night out or, if you want, to treat yourself to a great meal. The only issue I have is that parking is limited so be prepared to park down the street a bit. It was not a big deal. Give this establishment a try.
Atmosphere: 5
Food: 5
Service: 5
Thanksgiving dinner buffet very good not your standard fair but very good, although the vegetable selection good have been better.
Really different venue, quite nice for a change. Very friendly staff, quick and friendly.
Atmosphere: 4
Food: 4
Service: 4
We just had our wedding here and it was absolutely wonderful! The staff was great, the venue was beautiful and our guests had the best time! They figured everything out when I was stressed, and they continued to show their excellence during the reception. I will continue to recommend this venue for any brides looking for their perfect spot! Paul and Dennis were great, their staff handled everything with grace and adapted on the fly! Thank you Renaissance for making our day SO perfect.
Old church, converted into a restaurant, where you eat very well.
Lunch during a tourist trip good meal very nice setting very friendly staff
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Worst experience even though this is the 3rd time we came here. The Turkey dinner and brunch was very great, but this gives us an unforgettable experiment.
False advertising alert, beware of the deal AYCE steak 8oz striploin on-going for 33.95$.
It may sounds we are greedy but all we want to share is the unpleasant experiment.
First, we came to anticipate to the deal of steak unlimited (ayce), planned to get 2 portions and go as it kinda a deal when 16oz steak for $34 (as we were told the standard size for steak is 8oz here)
Confirmed they said it is AAA quality, so happy even though it was waited 30 minutes for the first to come out but it look so beautifully cooked medium rare for the first order ✨
Then we ordered the second immediately as it took long, it came as half of the first (so 4oz maybe?) - it took 45 minutes! The explanation and understanding was they have big table order so I accept it.
So we decided to order another one with the hope it will make up for the second, it took another 45 minutes even though the big table already had their food. And surprisingly, it came with half of the portion of second order (we were so mad inside to take picture and it was pouring rain so we just wanna go fast). The whole concept was just annoying and like you want to push customer to go as the waiting time is so long to order the next one.
Dear Restaurant, if you planned to open a deal to customer, make sure you do it right. 1st thing: Yes understand steak is expensive, but this is out-of-standard story. 2nd thing: Who take 45 minutes to cook 2oz steak? (the last one we had were half of the second order) What even surprised me is when the server asked everything how was it, I told the truth it seem so funny how the next came half of the first, his replied was just "oh, is that so" and laugh even-though he ran the food. I still tip 20% as my standard of tip.
Best regards and you lost a customer forever today. It may not be seem big of a deal to you, but I just wanna share my experiment so everyone else can beware before participating in this deal ? 2 hours just to have in total 14oz of steak, not worth my time at all ?
Atmosphere: 5
Food: 1
Service: 3
Went there for mother's Day..overall even though the food was a little tired from being later in the day overall the experience was good. Good job by staff and the atmosphere good as well. Looking forward to perhaps having an opportunity to go there not for a buffet event. Well done though didn't go hungry and some nice presentations and glad we managed to get some spring rolls and lemon pie.
Atmosphere: 5
Food: 4
Service: 5
Hot buffet I was served the scraping from the bottom of the pan normally its replaced before that time. Cold was set up lovelly
Our first visit to The Renaissance was amazing. The atmosphere is warm and romantic with high ceilings, cozy seating, beautiful chandeliers, and exquisite stained glass windows. The service was perfect...attentive, friendly, and very efficient. We appreciated the manager coming over and checking in towards the end of our visit. It shows that this business cares about customer satisfaction. The food was well-prepared, beautifully presented, and delicious. We will be highly recommending this restaurant to friends & family.
Atmosphere: 5
Food: 5
Service: 5
Everything was perfect from the service to the food perfection
Atmosphere: 5
Food: 5
Service: 5
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