First time visiting this store, and I was really impressed with the service. The food was great, and Jaz is incredibly attentive to customer satisfaction. I’ve seen Jaz working at another Subway store before, and I’m so happy to see him now managing this location too!Highly recommend this store!
Atmosphere: 5
Food: 5
Service: 5
Vishal Singh
Pathetic customer service, unnecessarily rude to People of Colour.
Ella C.
I don’t usually leave reviews, but rude customers shouldn’t be the only ones who stick in people’s minds.
The staff here have dealt with a huge amount of technical issues this week that were completely out of their control, and they’ve done well in spite of that. I was just trying to get some lunch when a customer in line ahead of me began insulting and condescending to the staff, including the supervisor/manager on duty. I think people forget that food service workers are people too, and that if they’ve worked in a Subway once, that doesn’t mean they know everything about how they all work. Absolutely disgusting behaviour from that customer, but professional and calm responses from staff. I’ll definitely be coming back.
Jimit Patel
I’m a vegetarian and I don’t meat and all. When I was there in a queue, I saw that the guy who was making sub for the previous customer, he had used the same gloves for the meat and vegetables Toppings. When I asked he said we changed the gloves when we prepare each subs NOT DURING ADDING TOPPINGS OF MEATS AND VEGGIES. It’s a contamination of meats in Veggies. !!!! It was the first time visit however I would never go there again and Would recommend every vegetarian NOT TO VISIT THIS SUBWAY
Food: 1
Service: 1
sangita rani
This is second incident with me at this location when staff is rude. I ordered online while standing there and requested staff ti toast my footlong but guy refused, said he will do what’s in the order. There was no other customer present. It hardly takes a minute to toast. You can’t even enjoy your meal when somebody doesn’t treat you right.
Sk kaur
I am writing to bring to your attention a concerning incident that occurred during my recent visit to your Subway location on September 02, 2024 at around 4:00 PM in cataraqui Centre. I do not know the employees names. My experience was far from satisfactory due to the unprofessional and rude behaviour exhibited by one of your employees. When we politely asked her to change her gloves before preparing our order, she refused and directed her co-worker to serve us instead. Unfortunately, he too was dismissive and unhelpful. I requested that he place tomatoes on only one side of the sandwich due to a severe allergy. However, when I asked him to indicate which side contained the tomatoes after toasting the sandwich, he curtly responded, "I don't know, you figure it out." This lack of consideration and professionalism is deeply disappointing. The way we were treated was both disrespectful and discriminatory.
Atmosphere: 1
Food: 1
Service: 1
Ally Shortt
You're too slow. I work in the mall and spent 20 mins waiting in line with 1 person ahead of me.. happens too often
Service: 1
Milson Carvalho
They made an awesome sub for me!
Atmosphere: 4
Food: 5
Service: 5
Nav Ghuman
Very rude
Atmosphere: 1
Food: 1
Service: 1
Aaron Tewey
Wife got me a sub here today, too much mayo in it and now i have stomache aches diaharehha and rotten egg burps .... clearly the staff here are not keeping up on proper sanitarty
Staff stated they can no longer fulfil orders for a “BLT” as corporate subway has removed the button. They could physically make the sandwich but would have to charge for the closest approximate sandwich which is $20 for the sandwich alone. Not the staff’s fault but absolutely ridiculous.
Service: 1
Harkomal Thind
The staff boy was so rude…treating as the way we are getting free food from them. Not even listening and giving weird expressions and talks so rude if we say anything….its not done i visited
Atmosphere: 1
Food: 5
Service: 1
Tyler
Always super slow, the staff look like they hate you, and the food is stale and always gross. Subway needs to revamp itself or stop.
Atmosphere: 1
Food: 1
Service: 1
Amy S
Extremely rude and tossed the box of cookies across the counter. Apparently it was the manager of the store that served me.
Atmosphere: 1
Service: 1
Raman Sarwara
There is a lady in blond hair super rude. Throwing everything down don't like her attitude.
First time visiting this store, and I was really impressed with the service. The food was great, and Jaz is incredibly attentive to customer satisfaction. I’ve seen Jaz working at another Subway store before, and I’m so happy to see him now managing this location too!Highly recommend this store!
Atmosphere: 5
Food: 5
Service: 5
Pathetic customer service, unnecessarily rude to People of Colour.
I don’t usually leave reviews, but rude customers shouldn’t be the only ones who stick in people’s minds.
The staff here have dealt with a huge amount of technical issues this week that were completely out of their control, and they’ve done well in spite of that. I was just trying to get some lunch when a customer in line ahead of me began insulting and condescending to the staff, including the supervisor/manager on duty. I think people forget that food service workers are people too, and that if they’ve worked in a Subway once, that doesn’t mean they know everything about how they all work. Absolutely disgusting behaviour from that customer, but professional and calm responses from staff. I’ll definitely be coming back.
I’m a vegetarian and I don’t meat and all. When I was there in a queue, I saw that the guy who was making sub for the previous customer, he had used the same gloves for the meat and vegetables Toppings. When I asked he said we changed the gloves when we prepare each subs NOT DURING ADDING TOPPINGS OF MEATS AND VEGGIES. It’s a contamination of meats in Veggies. !!!!
It was the first time visit however I would never go there again and Would recommend every vegetarian NOT TO VISIT THIS SUBWAY
Food: 1
Service: 1
This is second incident with me at this location when staff is rude. I ordered online while standing there and requested staff ti toast my footlong but guy refused, said he will do what’s in the order. There was no other customer present. It hardly takes a minute to toast. You can’t even enjoy your meal when somebody doesn’t treat you right.
I am writing to bring to your attention a concerning incident that occurred during my recent visit to your Subway location on September 02, 2024 at around 4:00 PM in cataraqui Centre. I do not know the employees names. My experience was far from satisfactory due to the unprofessional and rude behaviour exhibited by one of your employees. When we politely asked her to change her gloves before preparing our order, she refused and directed her co-worker to serve us instead. Unfortunately, he too was dismissive and unhelpful. I requested that he place tomatoes on only one side of the sandwich due to a severe allergy. However, when I asked him to indicate which side contained the tomatoes after toasting the sandwich, he curtly responded, "I don't know, you figure it out." This lack of consideration and professionalism is deeply disappointing. The way we were treated was both disrespectful and discriminatory.
Atmosphere: 1
Food: 1
Service: 1
You're too slow. I work in the mall and spent 20 mins waiting in line with 1 person ahead of me.. happens too often
Service: 1
They made an awesome sub for me!
Atmosphere: 4
Food: 5
Service: 5
Very rude
Atmosphere: 1
Food: 1
Service: 1
Wife got me a sub here today, too much mayo in it and now i have stomache aches diaharehha and rotten egg burps .... clearly the staff here are not keeping up on proper sanitarty
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
Staff stated they can no longer fulfil orders for a “BLT” as corporate subway has removed the button. They could physically make the sandwich but would have to charge for the closest approximate sandwich which is $20 for the sandwich alone. Not the staff’s fault but absolutely ridiculous.
Service: 1
The staff boy was so rude…treating as the way we are getting free food from them. Not even listening and giving weird expressions and talks so rude if we say anything….its not done i visited
Atmosphere: 1
Food: 5
Service: 1
Always super slow, the staff look like they hate you, and the food is stale and always gross. Subway needs to revamp itself or stop.
Atmosphere: 1
Food: 1
Service: 1
Extremely rude and tossed the box of cookies across the counter. Apparently it was the manager of the store that served me.
Atmosphere: 1
Service: 1
There is a lady in blond hair super rude. Throwing everything down don't like her attitude.
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