The WORKS Craft Burgers & Beer

Everything was perfect. And big servings.

Atmosphere: 5

Food: 5

Service: 5

We made reservations for 6pm for party of 9, when we arrived at the restaurant the table was not ready. We waited over 45 minutes for just our order to be taken, I had to ask staff when our order was going to be taken for them realize no one had helped us yet. It was additional 30 minutes for food, which is understandable because of the big party but with 3 kids at the table this wait time was difficult. We didn’t have one server, every time it was someone different. When someone was at our table, they were very rude & gave dirty looks when we would talk to them. You can clearly tell that the staff was not prepared to handle a big table. The chicken burgers were over cooked/tough and even though we explained the billing 4 different times, the staff still billed everyone wrong.
Overall the service and staff made a terrible environment and none of us will be returning again.

Kid-friendliness: We informed the host of 3 kids including a baby on the reservation, and they did not offer a high chair.

Atmosphere: 1

Food: 3

Service: 1

Hands down THE best place I’ve ever been. Boss and I ended up here for an impromptu lunch date as we were walking past and the signage lured us in. We were immediately greeted and told to take a seat and he’d be right there. That’s when the magic began. Joey, who turned out to be the owner, was stupendously friendly, helpful and immediately made us both feel like we’d been there a million times. We had even placed bets when he left us with the menu on whether he was the manager or the owner. He gave us time with the drink menu, and when he returned he gave us some pointers on what his favourites were as there were a million options. When asked on help between picking from waygu or elk, he was knowledgeable and provided honest feedback on what he thought we’d like more. After placing our orders, we began discussing how good a tower of onion rings looked, and the next thing we knew he was bringing us a stack, on the house. We complimented Joey on his impressive customer service and got the answer to our bet, he is the owner. I can only HOPE to love my business enough to be able to take such good care of my customers. As a member of management, he speaks volumes to how leading by example sets the atmosphere for all of your guests. As if the customer service wouldn’t be enough to keep me coming back for wet cardboard and water, the food is absolutely incredible. Onion rings are amazing, the portion sizes are massive (bottomless fries an option, but we didn’t even get there) the burgers are well cooked, toppings fresh and every sauce we had the pleasure of tasting was delicious on everything. This is certainly a new staple for our management team. Thank you for giving us such an amazing experience Joey! We will be back!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Onion Rings, Chicken Burger, Taste of Heaven Bottomless Fresh Cut Fries

I have been to the works craft Bergerson beer a few times. They have amazing food, great atmosphere awesome decor and great. Outstanding service of the staff are all very friendly and they always greet you with a smile they make you feel very welcome and right at home they go out of their way to help you anyway they can and to make you Feel comfortable and very welcome.

Atmosphere: 5

Food: 5

Service: 5

Very poor service for delivery pick up they ask you
to wait for 5-10 mins and keep you waiting for 30-40 mins

Service: 1

This place has gone downhill. Used to be a favourite. Cold fries, over cooked onion rings and my burger was just ok. Place was not very clean. For the price it isn’t worth it, in my opinion. Disappointed.

Cassie did an amazing job was supper attentive and made sure we had everything we needed!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Onion Rings

He was an amazing server

Atmosphere: 5

Food: 5

Service: 5

First time there. Started out great. Ordered drinks and the onion ring tower. Waitress brought the drinks and the onion rings were ready as well which was great. They were delicious. Dinner took a while and I noticed ( what i hoped wasnt our order) sitting on the kitchen service counter for a while. Our waitress was way over worked. When we came in there were 3 other tables of 2 in her area and as our order sat there her whole section became full with a table of 12 and 3 other 4somes. She finally brought our dinners and everything was cold. Very cold. All 3 of us told her this as she stood there. She was actually dumbfounded and said oh really , pause, and we said we have to get to a show so never mind. She came over later and asked how everything was and we said the burgers were cold like the fries. She said I'll let them know. We then had to wait until the other 24 people had drinks and apps until we asked for our bill. She disappeared again (we realized she was the bartender too) we then just went to the front service area and one of the guys (2 of them standing there while all of this took place) said would you like to pay. So she was called over and rang our bills up. So a burger, fries and 1 beer was $45 and they advertise their fries as bottomless....I mean even if they brought us over a plater of fresh fries it would have been something. So needless to say, won't be back. Even McDonalds has hot food. Odd how they have been there for so long too.

Edit to my post. Khalya from the customer service was very prompt in addressing this issue and has made things right with us. We will be going again to enjoy a great burger.

Atmosphere: 3

Food: 1

Service: 2

Recommended dishes: Onion Rings, Taste of Heaven Bottomless Fresh Cut Fries

Do not eat here if you are vegetarian or vegan!!!! Although their menu says that there is a burger that specifically says vegan on it, I ordered it, and they served me a beef patty with everything that was vegan on it other than the burger. I have been vegan for over 6 years and this made me extremely sick. If you have something that says vegan on the menu you should know what that means and what it is. After a few bites and noticing that this was beef, we called the waiter over and told him it was beef; he then proceeded to tell us that we were wrong and, in his opinion, it was a beyond-meat patty. After he immediately returned to the kitchen, they all started yelling at each other which was very close to our table. Then, they told us that they had served me beef on the "vegan burger." This is really disappointing as I love the Works, but this location is extremely dysfunctional and mismanaged. They got another food wrong at our table, and our waiter was not helpful and dismissive. Do not go here if you have allergies or are vegetarian/vegan. Even though their menu says that they will and can accommodate you, this is NOT the case.

Atmosphere: 1

Service: 1

What a great place to experience great food service relaxing place to try new burgers. 5 star

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Burger, Bacon Me Crazy Cheeseburger

We had a wonderful evening with great food in a pretty nice location and an outstanding service. Thanks, Megan :)

Atmosphere: 5

Food: 5

Service: 5

We went specifically for the milkshakes as we were recommended to try them, however our waiter told us they were out of ice cream. We were not prepared for that so we asked for a few minutes to look at the drinks menu. We then sat there for 20 minutes eventually looking up other restaurants in the area because we had an event reservation later in the evening, this would’ve been understandable if it was busier but the restaurant was half empty. When our waiter returned we had to ask if they had coke or pepsi products because it wasn’t on the menu, they didn’t have our first 3 choices either which I would’ve loved if the menu or the waiter had told us in those 20 minutes. When we did get our food the burgers were so dry and there was toppings from each others burgers on our own. For a place that specializes in burgers they were way more dry and tasteless then we expected. Finally despite telling our waiter that we were really excited for the milkshakes and came here for milkshakes as we were finishing our meal we watched another table be asked what kind of milkshakes they wanted and be served milkshakes, it was pretty upsetting that we were not offered milkshakes now that they were obviously available. This whole experience was not worth the almost $70 dollars spent on 2 meals, we didn’t even get any appetizers or dessert thats crazy we ended up going elsewhere for dessert after. My partner and I do look pretty young so maybe thats why we got poor service but we have never had this many issues just going out to eat.

Atmosphere: 1

Food: 2

Service: 1

Very relaxed place with great food and great service. Wonderful atmosphere thank you

Atmosphere: 5

Food: 5

Service: 5

Awesome burger perfect for aspiring varsity athletes

Atmosphere: 4

Food: 4

Service: 4