So I don't like leaving poor reviews but I've had a number of problems with this location lately. Today my husband and I went through the drive through to get the new scrambled egg menu items as we really really like them! They didn't have any eggs on, no big deal, we can wait a bit but it ended up being a full 10 minutes. Luckily we checked the food before leaving because they got my sandwich wrong. I am a vegetarian and my wrap had a sausage in it. So I sent my husband back in to fix it which they did with mostly no issue. We didn't check the food before leaving this time which was our mistake because it turns out that they messed up my sandwich again! Instead of the scrambled eggs I ordered, there was an egg puck cut in half in the wrap! And not only that, we also discovered an egg puck at the bottom of my husband's scrambled egg box under just a few scrambled egg bits, just enough to hide it! Of course by this point it was too late to go back and get any of it fixed because the scrambled eggs stop getting served at 11am.
While my husband was in the restaurant getting our food he overheard 2 other corrections that needed to be made. One had a hair in their ice cap and another got no bacon on their BLT.
Also of note is the reason why we check my wrap before leaving, it's wrong about half the time! We get food here 1-2x a week and about half of the time my wrap contains sausage that I cannot eat.
I really love the food at timmies and want to keep getting it but the amount of errors that are made is just not acceptable. I understand that the employees are under a tremendous amount of time pressure and that mistakes will happen but this is just too much.
Nathan Scrutton
Waited so long to order that I no longer have time to eat in my break. 20 for a coffee is not acceptable
Lindsey Labrash
Laurie in the drive thru is the reason I go to this Tim Hortons ! They are quick and she is absolutely wonderful !
Savreet Kaur
Indian staff is polite.
Tim B
English is a must.
Laura Brady
Excellent morning drive thru staff! Efficient with order ready by the time you reach the window.
Aaron Fernandes
This location has become inconsistent in bagging take-out orders recently, due to the inexperience of the new Asian staff. If you place an Uber order, you get your items bagged up nicely, but if you use the Tim Mobile app, you don't get the same experience, where you are left to juggle all the loose items to take back to the car unless you get an old timer or Caucasian worker who goes the extra mile to bag the multiple items
Dean Sills
The ladies at the Tim Hortons drive-thru are always a pleasure to speak with when I'm picking up my wife's ice cap and a couple timbits. Exceptional service always great product. Thank you.
Ashley Wash
Whenever Pamela is on cash, I look forward to it. A kind interaction at any point during someone’s day is appreciated but especially first thing in the morning. Pamela always greets customers with a good morning which is not common anymore, no matter where you go. I know that they can be really busy but Pamela never makes me feel like an inconvenience or I’m taking too long even when I’m not exactly sure what I want by the time I get to cash. To hear “have a great day dear” means so much to so many people, including myself. She always gets the order right because she actually listens. Majority of the Tim Hortons I go to in Kingston don’t stir my tea even if I request it before the drink is made but she makes a point of doing it so I don’t have a bland tea on top with a hard chunk of sugar in the bottom. It may not seem like much to most but it makes me have a little pep in my step for my day. Thank you for all that you do Pamela. I appreciate your time, consideration and bright attitude!
Parking: Lots of large parking spaces that don’t make it difficult to get in and out of your car even if someone else doesn’t park in between their own lines.
Atmosphere: 5
Food: 5
Service: 5
Lil Miss
Ordered a bagel with cream cheese. I had to really look for it. It's getting rather disappointing whenever I go there which is getting fewer by the week
I love to come here. This past week me and my friends have been coming here to collect the hockey cards, we absolutely love it. The best food in Canada and really good prices. Trade nights are amazing the best thing ever. At this point we know almost every worker and they know our order before we say it, 8 packs of hockey cards and 2 donuts.
Atmosphere: 5
Food: 5
Service: 5
Brennan Moffat
Got a Take 12 and a few other things , waited 30-35 mins at this Tim's to get the Take 12. Employees would start preparing the Take 12 and then leave it to help other customers, so the wait time kept getting extended and extended. It's great they were able to move the line through and help 15-20 other customers but how long does someone have to wait for it to then become priority that they be helped as well? Is it only until it's been 35mins when it should have only taken 10 that it becomes important to make sure that person gets their stuff?
Josephine Fuller
The new kiosk ordering system does not work. It takes more time and is not integrated with the drive through and counter order service. The people were great.
Atmosphere: 3
Food: 4
Service: 1
hippity Hopootis
Person working drive thru, was extremely rude with no manners, I said thank you twice and all I got was a grunt and worse coffee ever, tasted like water down coffee, dirty dishwater ! I'm going to McDonald's for coffee from now on!!!!
Atmosphere: 1
Food: 1
Service: 1
Andrew Ray
This is probably the slowest Tim Hortons ever, you’re better off going to a dine in restaurant, you’d be out quicker. Not sure why they never open another till. Like every single tim hortons, they have 2.
Theres more than enough workers standing around doing… not sure what to be honest theyre just chit chatting.
Took over 15min to order. another 7min for my basic ass breakfast sandwich.
In my honest opinion, this Tim Hortons should be closed down or given to another Owner since these seem to be common issues <3
So I don't like leaving poor reviews but I've had a number of problems with this location lately. Today my husband and I went through the drive through to get the new scrambled egg menu items as we really really like them! They didn't have any eggs on, no big deal, we can wait a bit but it ended up being a full 10 minutes. Luckily we checked the food before leaving because they got my sandwich wrong. I am a vegetarian and my wrap had a sausage in it. So I sent my husband back in to fix it which they did with mostly no issue. We didn't check the food before leaving this time which was our mistake because it turns out that they messed up my sandwich again! Instead of the scrambled eggs I ordered, there was an egg puck cut in half in the wrap! And not only that, we also discovered an egg puck at the bottom of my husband's scrambled egg box under just a few scrambled egg bits, just enough to hide it! Of course by this point it was too late to go back and get any of it fixed because the scrambled eggs stop getting served at 11am.
While my husband was in the restaurant getting our food he overheard 2 other corrections that needed to be made. One had a hair in their ice cap and another got no bacon on their BLT.
Also of note is the reason why we check my wrap before leaving, it's wrong about half the time! We get food here 1-2x a week and about half of the time my wrap contains sausage that I cannot eat.
I really love the food at timmies and want to keep getting it but the amount of errors that are made is just not acceptable. I understand that the employees are under a tremendous amount of time pressure and that mistakes will happen but this is just too much.
Waited so long to order that I no longer have time to eat in my break. 20 for a coffee is not acceptable
Laurie in the drive thru is the reason I go to this Tim Hortons ! They are quick and she is absolutely wonderful !
Indian staff is polite.
English is a must.
Excellent morning drive thru staff! Efficient with order ready by the time you reach the window.
This location has become inconsistent in bagging take-out orders recently, due to the inexperience of the new Asian staff. If you place an Uber order, you get your items bagged up nicely, but if you use the Tim Mobile app, you don't get the same experience, where you are left to juggle all the loose items to take back to the car unless you get an old timer or Caucasian worker who goes the extra mile to bag the multiple items
The ladies at the Tim Hortons drive-thru are always a pleasure to speak with when I'm picking up my wife's ice cap and a couple timbits. Exceptional service always great product. Thank you.
Whenever Pamela is on cash, I look forward to it. A kind interaction at any point during someone’s day is appreciated but especially first thing in the morning. Pamela always greets customers with a good morning which is not common anymore, no matter where you go. I know that they can be really busy but Pamela never makes me feel like an inconvenience or I’m taking too long even when I’m not exactly sure what I want by the time I get to cash. To hear “have a great day dear” means so much to so many people, including myself. She always gets the order right because she actually listens. Majority of the Tim Hortons I go to in Kingston don’t stir my tea even if I request it before the drink is made but she makes a point of doing it so I don’t have a bland tea on top with a hard chunk of sugar in the bottom. It may not seem like much to most but it makes me have a little pep in my step for my day. Thank you for all that you do Pamela. I appreciate your time, consideration and bright attitude!
Parking: Lots of large parking spaces that don’t make it difficult to get in and out of your car even if someone else doesn’t park in between their own lines.
Atmosphere: 5
Food: 5
Service: 5
Ordered a bagel with cream cheese. I had to really look for it. It's getting rather disappointing whenever I go there which is getting fewer by the week
Food: 1
Restaurantji Recommends
I love to come here. This past week me and my friends have been coming here to collect the hockey cards, we absolutely love it. The best food in Canada and really good prices. Trade nights are amazing the best thing ever. At this point we know almost every worker and they know our order before we say it, 8 packs of hockey cards and 2 donuts.
Atmosphere: 5
Food: 5
Service: 5
Got a Take 12 and a few other things , waited 30-35 mins at this Tim's to get the Take 12. Employees would start preparing the Take 12 and then leave it to help other customers, so the wait time kept getting extended and extended. It's great they were able to move the line through and help 15-20 other customers but how long does someone have to wait for it to then become priority that they be helped as well? Is it only until it's been 35mins when it should have only taken 10 that it becomes important to make sure that person gets their stuff?
The new kiosk ordering system does not work. It takes more time and is not integrated with the drive through and counter order service. The people were great.
Atmosphere: 3
Food: 4
Service: 1
Person working drive thru, was extremely rude with no manners, I said thank you twice and all I got was a grunt and worse coffee ever, tasted like water down coffee, dirty dishwater ! I'm going to McDonald's for coffee from now on!!!!
Atmosphere: 1
Food: 1
Service: 1
This is probably the slowest Tim Hortons ever, you’re better off going to a dine in restaurant, you’d be out quicker.
Not sure why they never open another till.
Like every single tim hortons, they have 2.
Theres more than enough workers standing around doing… not sure what to be honest
theyre just chit chatting.
Took over 15min to order.
another 7min for my basic ass breakfast sandwich.
In my honest opinion, this Tim Hortons should be closed down or given to another Owner since these seem to be common issues <3
Atmosphere: 1
Food: 2
Service: 1
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