Going through the drive thru is the best experience especially when Lori and Jen are working they make your visit worth while. 😀
Atmosphere: 5
Food: 5
Service: 5
Manpreet Garcha
Great Customer Service
Atmosphere: 5
Food: 5
Service: 5
Emily
Def the place you want to go if you want to spend 15 mins waiting on your coffee. Through mobile order too. Happened again!! You guys are always short staffed and can't train your employees!!! Even made a personal call to the store. What an absolute disgrace you guys are
Atmosphere: 1
Food: 1
Service: 1
Alayna Todd
Since I cant seem to find where I should send a complaint, I'm here. My dad and I have been going to this location a long while because service has always been great, until recently. Some new employees have clearly not been trained to work in Canada and dont seem to give a hoot. They've messed up the same drink i get(caramel toffee cold brew)too many times recently for it to be ignored. Not only have the drinks been wrong, they hand it over sometimes with the cup covered in coffee, overflowing, lid not on properly,etc and when brought to their attention I'm given nothing but attitude as if i should just accept a wrong order i paid for. These are all issues that shouldn't even happen if employees cared/paid attention. These avoidable mess ups are a great way to upset and lose customers.Yeah, probably not a popular thing to say but unfortunately its the truth. If youre going to hire people from completely different countries, its up to you to train them to work here
Atmosphere: 2
Food: 4
Service: 2
Krunal Bhavsar
Amazing staff. Always helpful
Atmosphere: 5
Food: 5
Service: 5
Kevin Dugger
A little run down and using the self-serve is low, but otherwise acceptable.
Atmosphere: 3
Food: 4
Service: 2
Raman Deep
Best place to buy coffeeee☺️
Atmosphere: 5
Food: 5
Service: 5
Jason Cole
I go daily with my friend daily before she goes to work and on days off love timmies
Atmosphere: 5
Food: 5
Service: 5
derrick
As a 5-star driver, our customers are not happy. Next time, please use a funnel. It seems the manager's priorities side with the person doing the other task, instead of ensuring staff is fully trained. I told the lady to use a funnel, but she refused. This is a valued customer who deserves better service.
Service: 1
Vivian
So I don't like leaving poor reviews but I've had a number of problems with this location lately. Today my husband and I went through the drive through to get the new scrambled egg menu items as we really really like them! They didn't have any eggs on, no big deal, we can wait a bit but it ended up being a full 10 minutes. Luckily we checked the food before leaving because they got my sandwich wrong. I am a vegetarian and my wrap had a sausage in it. So I sent my husband back in to fix it which they did with mostly no issue. We didn't check the food before leaving this time which was our mistake because it turns out that they messed up my sandwich again! Instead of the scrambled eggs I ordered, there was an egg puck cut in half in the wrap! And not only that, we also discovered an egg puck at the bottom of my husband's scrambled egg box under just a few scrambled egg bits, just enough to hide it! Of course by this point it was too late to go back and get any of it fixed because the scrambled eggs stop getting served at 11am.
While my husband was in the restaurant getting our food he overheard 2 other corrections that needed to be made. One had a hair in their ice cap and another got no bacon on their BLT.
Also of note is the reason why we check my wrap before leaving, it's wrong about half the time! We get food here 1-2x a week and about half of the time my wrap contains sausage that I cannot eat.
I really love the food at timmies and want to keep getting it but the amount of errors that are made is just not acceptable. I understand that the employees are under a tremendous amount of time pressure and that mistakes will happen but this is just too much.
Going through the drive thru is the best experience especially when Lori and Jen are working they make your visit worth while.
😀
Atmosphere: 5
Food: 5
Service: 5
Great Customer Service
Atmosphere: 5
Food: 5
Service: 5
Def the place you want to go if you want to spend 15 mins waiting on your coffee. Through mobile order too. Happened again!! You guys are always short staffed and can't train your employees!!! Even made a personal call to the store. What an absolute disgrace you guys are
Atmosphere: 1
Food: 1
Service: 1
Since I cant seem to find where I should send a complaint, I'm here. My dad and I have been going to this location a long while because service has always been great, until recently. Some new employees have clearly not been trained to work in Canada and dont seem to give a hoot. They've messed up the same drink i get(caramel toffee cold brew)too many times recently for it to be ignored. Not only have the drinks been wrong, they hand it over sometimes with the cup covered in coffee, overflowing, lid not on properly,etc and when brought to their attention I'm given nothing but attitude as if i should just accept a wrong order i paid for. These are all issues that shouldn't even happen if employees cared/paid attention. These avoidable mess ups are a great way to upset and lose customers.Yeah, probably not a popular thing to say but unfortunately its the truth. If youre going to hire people from completely different countries, its up to you to train them to work here
Atmosphere: 2
Food: 4
Service: 2
Amazing staff. Always helpful
Atmosphere: 5
Food: 5
Service: 5
A little run down and using the self-serve is low, but otherwise acceptable.
Atmosphere: 3
Food: 4
Service: 2
Best place to buy coffeeee☺️
Atmosphere: 5
Food: 5
Service: 5
I go daily with my friend daily before she goes to work and on days off love timmies
Atmosphere: 5
Food: 5
Service: 5
As a 5-star driver, our customers are not happy. Next time, please use a funnel. It seems the manager's priorities side with the person doing the other task, instead of ensuring staff is fully trained. I told the lady to use a funnel, but she refused. This is a valued customer who deserves better service.
Service: 1
So I don't like leaving poor reviews but I've had a number of problems with this location lately. Today my husband and I went through the drive through to get the new scrambled egg menu items as we really really like them! They didn't have any eggs on, no big deal, we can wait a bit but it ended up being a full 10 minutes. Luckily we checked the food before leaving because they got my sandwich wrong. I am a vegetarian and my wrap had a sausage in it. So I sent my husband back in to fix it which they did with mostly no issue. We didn't check the food before leaving this time which was our mistake because it turns out that they messed up my sandwich again! Instead of the scrambled eggs I ordered, there was an egg puck cut in half in the wrap! And not only that, we also discovered an egg puck at the bottom of my husband's scrambled egg box under just a few scrambled egg bits, just enough to hide it! Of course by this point it was too late to go back and get any of it fixed because the scrambled eggs stop getting served at 11am.
While my husband was in the restaurant getting our food he overheard 2 other corrections that needed to be made. One had a hair in their ice cap and another got no bacon on their BLT.
Also of note is the reason why we check my wrap before leaving, it's wrong about half the time! We get food here 1-2x a week and about half of the time my wrap contains sausage that I cannot eat.
I really love the food at timmies and want to keep getting it but the amount of errors that are made is just not acceptable. I understand that the employees are under a tremendous amount of time pressure and that mistakes will happen but this is just too much.
Atmosphere: 4
Food: 5
Service: 2
Restaurantji Recommends
Waited so long to order that I no longer have time to eat in my break. 20 for a coffee is not acceptable
Laurie in the drive thru is the reason I go to this Tim Hortons ! They are quick and she is absolutely wonderful !
Indian staff is polite.
English is a must.
Excellent morning drive thru staff! Efficient with order ready by the time you reach the window.
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