Self serve machine won't let me change bread type.
Salman Mir
A very delayed service and deliberately squashed my receipt when asked and when I asked over the window, the guy just said Sorry, another white staff made it squashed . What the heck ????! Seriously!!!
Service: 1
T
Atmosphere is all that's available! They have a sign up that you conveniently don't get to see until you're at the drive thru speaker saying they can't serve coffee or tea today 🙄😂 🤪
Atmosphere: 5
Food: 1
Service: 1
Stig Tripp
This place desperately needs a bike rack; I pulled up and there were already five bikes just lying loose in a corner by the front of the building. Two more people showed up on bikes while I was there.
Atmosphere: 1
Food: 4
Service: 4
Bailey Bolton
My tea was disgusting I was not made correctly I ended up throwing it out
Atmosphere: 3
Food: 1
Service: 2
Angelica Hunter
I love this Tim Hortons. One of my favourites.
Atmosphere: 5
Food: 5
Service: 5
Chris Polywkan
Ok unfortunately the new employees at tim hortons have no training and can't understand them or us. This is a horrible thing that's going on and will try different locations
Atmosphere: 1
Food: 2
Service: 1
marilyn lavery
My biggest concern is cleanliness. Restrooms are not cleaned often enough. Sometimes no tissue paper, sometimes water and paper scattered on the floor. Generally the tables are not cleaned to remove stains, crumbs etc., the floors are always dirty. I have found ants enjoying the sweet crumbs under the tables. Beyond that the interior needs a good painting and update. The wall paper peeling off the walls. Just too dirty and I’m surprised the health department hasn’t taken action. The drive through area is filthy with garbage and over grown bushes etc.
Atmosphere: 1
Food: 4
Service: 4
Peter Dusharm
Coffee was ok. But please stop putting my boston cream in bags. The chocolate topping sticks.
jaswinder Kuar
I had wonderful experience there today and Nav and Christine were so friendly with me. This was the best experience I ever had. I would love to come again.
Nav Was friendly, courteous, and professional, and very welcoming to me as the first time Customer ordering breakfast at Tim Hortons and made it a pleasant experience!
Atmosphere: 5
Food: 5
Service: 5
Mark Randle
We had a amazing time at tim hortons yesterday. My son loves the ice drink. KristenR was amazing at the drive thru window. My son payed and got his drink and change from the back window! Definatly will be back.
Atmosphere: 5
Food: 5
Service: 5
Aaron Vankoughnett
This is unbelievable i’ve been waiting for 20mins for a singular drink this is unbelievable and hire more staff there is only 3 people working on drive thru and not with people a little bit considering but do not come to this tim hortons worse one yet
Atmosphere: 1
Food: 1
Service: 1
JD Edwards
insane wait time. unbelievable. waiting more than 15 minutes for one drink, while theres 3 people behind countertop. orders in and out of the drive thru.
Atmosphere: 4
Food: 3
Service: 1
Colin Murray
Hello I live in Kingston, Ontario and I frequently visit your Collins Bay location before and after work in the mornings it’s pretty good. It’s quite quick but it seems in the afternoons around 4:30 5 o’clock is when I get there the service is almost ridiculously poor I’m not sure if it’s the people that work there at that time of the day or what but I usually order after work an ice cap one large and a large dragon, fruit pineapple lemonade usually I don’t have to wait anymore than maybe a few minutes. but usually I get the lemonade first cause it’s the quickest thing. Today was another story. I got the ice cap pretty quick by the time I got to the window and I had to wait roughly 10 minutes to get my lemonade to the point where I knocked on the drive-through window and was met with attitude with some lady I’m not sure who what her name is but she is a bigger woman wears glasses. I guess she didn’t think I heard her through the window even though it’s cracked saying I’m making it and when she opened up the window, she met me with attitude saying I’m making your lemonade hold on which then I responded with it. I don’t think it should take 10 minutes to make a lemonade when I already got my ice cap, which is now pretty melted because it’s 31° and it’s even hotter in a car. I really hope you guys read this and address this with the store manager or the store owner I’ve been to a few of the stores that I’ve been met with this type of attitude problem in for service over the recent years now.
Self serve machine won't let me change bread type.
A very delayed service and deliberately squashed my receipt when asked and when I asked over the window, the guy just said Sorry, another white staff made it squashed . What the heck ????! Seriously!!!
Service: 1
Atmosphere is all that's available! They have a sign up that you conveniently don't get to see until you're at the drive thru speaker saying they can't serve coffee or tea today 🙄😂 🤪
Atmosphere: 5
Food: 1
Service: 1
This place desperately needs a bike rack; I pulled up and there were already five bikes just lying loose in a corner by the front of the building. Two more people showed up on bikes while I was there.
Atmosphere: 1
Food: 4
Service: 4
My tea was disgusting I was not made correctly I ended up throwing it out
Atmosphere: 3
Food: 1
Service: 2
I love this Tim Hortons. One of my favourites.
Atmosphere: 5
Food: 5
Service: 5
Ok unfortunately the new employees at tim hortons have no training and can't understand them or us. This is a horrible thing that's going on and will try different locations
Atmosphere: 1
Food: 2
Service: 1
My biggest concern is cleanliness. Restrooms are not cleaned often enough. Sometimes no tissue paper, sometimes water and paper scattered on the floor. Generally the tables are not cleaned to remove stains, crumbs etc., the floors are always dirty. I have found ants enjoying the sweet crumbs under the tables. Beyond that the interior needs a good painting and update. The wall paper peeling off the walls. Just too dirty and I’m surprised the health department hasn’t taken action. The drive through area is filthy with garbage and over grown bushes etc.
Atmosphere: 1
Food: 4
Service: 4
Coffee was ok. But please stop putting my boston cream in bags. The chocolate topping sticks.
I had wonderful experience there today and Nav and Christine were so friendly with me. This was the best experience I ever had. I would love to come again.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Nav Was friendly, courteous, and professional, and very welcoming to me as the first time Customer ordering breakfast at Tim Hortons and made it a pleasant experience!
Atmosphere: 5
Food: 5
Service: 5
We had a amazing time at tim hortons yesterday. My son loves the ice drink. KristenR was amazing at the drive thru window. My son payed and got his drink and change from the back window! Definatly will be back.
Atmosphere: 5
Food: 5
Service: 5
This is unbelievable i’ve been waiting for 20mins for a singular drink this is unbelievable and hire more staff there is only 3 people working on drive thru and not with people a little bit considering but do not come to this tim hortons worse one yet
Atmosphere: 1
Food: 1
Service: 1
insane wait time. unbelievable. waiting more than 15 minutes for one drink, while theres 3 people behind countertop. orders in and out of the drive thru.
Atmosphere: 4
Food: 3
Service: 1
Hello I live in Kingston, Ontario and I frequently visit your Collins Bay location before and after work in the mornings it’s pretty good. It’s quite quick but it seems in the afternoons around 4:30 5 o’clock is when I get there the service is almost ridiculously poor I’m not sure if it’s the people that work there at that time of the day or what but I usually order after work an ice cap one large and a large dragon, fruit pineapple lemonade usually I don’t have to wait anymore than maybe a few minutes. but usually I get the lemonade first cause it’s the quickest thing. Today was another story. I got the ice cap pretty quick by the time I got to the window and I had to wait roughly 10 minutes to get my lemonade to the point where I knocked on the drive-through window and was met with attitude with some lady I’m not sure who what her name is but she is a bigger woman wears glasses. I guess she didn’t think I heard her through the window even though it’s cracked saying I’m making it and when she opened up the window, she met me with attitude saying I’m making your lemonade hold on which then I responded with it. I don’t think it should take 10 minutes to make a lemonade when I already got my ice cap, which is now pretty melted because it’s 31° and it’s even hotter in a car. I really hope you guys read this and address this with the store manager or the store owner I’ve been to a few of the stores that I’ve been met with this type of attitude problem in for service over the recent years now.
Atmosphere: 1
Food: 1
Service: 1
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