A&W
751 Ottawa St S, Kitchener
(226) 647-2167
Recent Reviews
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I was ignored until the drive through emptied. Put my order in then ignored again u til the drive through emptied again. If you don’t care about your dining room customers why open one?
Atmosphere: 1
Food: 3
Service: 1
The taste was not so great when compared to other stores. The same burger when I tried in other stores tasted different than over here.
Atmosphere: 5
Food: 3
Service: 5
I ordered a Masala Veggie Burger through the drive-thru today, and I was really impressed with the service. There was a girl Manvir Kaur took my order and did an excellent job—she was polite, quick, and professional. Everything was handled smoothly, and my food was perfect. Great customer service makes all the difference, and she definitely made my experience better!
Atmosphere: 5
Food: 5
Service: 5
Rachel is always so helpful in creating a smooth breakfast experience for me and my family, very knowledgable about the menu as well
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buddy Burger, Teen Burger Combo
Hot and fresh food, clean restaurant, friendly service!
Atmosphere: 5
Food: 5
Service: 5
I usually come to this branch from time to time, but this was my first time ordering takeout in person, and unfortunately, I had a very disappointing experience.
When I arrived, one of the staff members clearly saw me at the counter but chose not to assist me. Instead, another girl came to help and took my order. The staff member with the nose piercing showed no interest in helping at any point, and even when I tried to explain what I wanted, she gave me the wrong items. When I politely asked for them to be corrected, she seemed unwilling to make the change and acted as though I was bothering her.
What upset me most was that she then tried to lecture me on how I should speak to her, even though I had been the one disrespected from the beginning. In the end, I just wanted my order so I could leave, but she even held on to the bag and delayed giving it to me.
This was a very unprofessional and frustrating experience. I hope management takes this seriously, as customers deserve respect and proper service
Atmosphere: 1
Food: 1
Service: 1
I just placed an order for 4 burgers here at the drive-thru at 5:30 in the morning, and literally they gave me 2 good burgers and 2 completely cold ones. Seriously, I had to throw those away. I don’t understand, if you can’t do your job properly, then why even work? Why waste someone else’s money? And now when I’m calling, they’re not even picking up.
Food: 1
Service: 1
I really enjoyed my breakfast this morning and the service was fantastic. My new favorite spot.
Fast Service, got food in 30sc. I recommend eating here often.
Atmosphere: 5
Food: 5
Service: 5
Great experience
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Bad service. Bad foods
Atmosphere: 1
Food: 1
Service: 1
The fellow who worked the Drive thru on Sun Aug 3rd was awesome and the food was fresh. Kudos!
Atmosphere: 5
Food: 5
Service: 5
Great, fresh takeout food on a holiday Sunday - normally unheard of, but it was the reality at this location at 2:45 this afternoon. Well done staff 👍🏻
Atmosphere: 4
Food: 5
Service: 5
If you are into spicy and you're chicken lover try this. It's one of my favorite spicy piri piri chicken buddy but no masala aoili and with extra chubby mayo,add nashville glaze and b&b pickles, it's buzzin'!!! I love the way they cook it hot and fresh. Also their place is clean and they also staff are so kind.
Atmosphere: 5
Food: 5
Service: 5
it was good, really. but the food is frozen.
Atmosphere: 3
Food: 3
Service: 3
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